BT Infinity 2 ordered on the 18th of DECEMBER.

Hi,
I placed an order for a TV, Phone and Broadband package for BT Infinity 2 on the 18th of December in my area where you are accepting orders. The engineer was due out on the 6th of January, so I booked time off work.
I got a phonecall from the 'engineering' team the night before, saying the external work still hasn't been completed and that they will let me know when it has been.
After mulitple calls to the Fibre to the premises team, and speaking to 4 different members of the team on a number of occasions, I find myself on the 3rd of January, no closer to knowing what is going on and when the external work will be completed.
This morning after being on hold for 35 minutes I was told by a member of the team that they are due an 'update' tomorrow, not that the work will have been completed, only that they will give me another update (they've told me this every week for the last 6 weeks)
I have just spoken to the same team, as I was told in my original conversation they were going to send me through a log on and password for BT WiFI for me to use until the order is complete. Nothing was sent through for 5 hours, and that's why I called back. I have now just been informed that they are due an update by Friday, at the end of the week. In a matter of 5 hours it's gone from being told that I will get an update tomorrow, to getting an update at the end of the week. I still have no idea and neither do they, as to when the external work is to be completed.
I am this close to cancelling the whole order together. I was not even offered a temporary broadband solution until the work is completed - I have paid £171 to BT on the 18th of December and quite franky I'm exhausted at the amount of chasing I'm doing.
What is going on and why can somebody not advise me roughly when the external work will be done? It really is not good enough.
Please provide me with a solution or a completion date of the external work to be completed, otherwise I will have to go elsewhere. I am not prepared to wait until the end of another week. Please assist.

I have asked a moderator to provide assistance, they will post an invite on this thread.
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