BT Infinity: Engineer has failed to turn up 5 time...

Please can someone offer some advice I'm at my wits end, after 30 phone calls, speaking to over 50 people, over 5 hours of calls, repeating the same story over and over I'm still no where near getting what I've paid for! BT are possible the worst company I've ever dealt with!
It all started when I put a request in on the 3rd February for a home move as I was going to move in with my partner and take my BT broadband over with me (got it for the free Sport). They pursuaded me to upgarde to Infinity which I was happy to do and an appointment was booked for the 7th March. So on the 7th I took half a day off and waiting for the engineer to turn up as they said he needs to do something to the box inside for me to get infinity, well as you can guess he didn't turn up. When I contacted BT I was informed the line had been activated but the engineer couldn't find the address, and he tried contacting me on an old number. They then informed me that the earliest appointment was on the 21st March! I said this was unexceptable as I had booked this is over a month ago and they then agreed and they decided to fast track me in for the 10th. I again took another half day off and yes the engineer didn't turn up again, the reason this time is that they said that it hadn't been booked correctly and they were 'ever so sorry' and they could then book me in for either on 2 slots of the 13th or one slot on the 14th. They said I would get a call by8pm on the 12th to confirm which slot the engineer was coming to. I didn't get a call so my partner stayed home all of Thursday just in case. When I contacted BT on the Thursday evening they said that the engineer was turning up Friday morning. I took another day off and as you can guess again there was a no show! The same reason was used that the engineer couldn't find the place and that he'd tried calling (no he didn't)! I had actually got through to a guy who admitted that I had been lied to a few times! He then booked a fast track appointment for today the 20th and I booked off another half day, I was told that the engineering team had accepted the the meeting and he would be showing up from 1-6pm! Guess what? Still another no show! Reason? couldn't find the place, which is a total lie as this time I had put a big meter sign with BT and an arrow written on it!
I've now put in a complaint but I know nothing is going to be done about it! How can a company treat people like this? I looked on these forums and it seems it's quite common for BT to lie - surely OFCOM should be fining them millions - whats the point of OFCOM if they just sit back and let this happen?
BT has cost me over £350 as I'm on contract work and don't get paid for days off, but from what I see all they're intitled to give me is £10 for each missed appointment and 4 months free service which I would get anyway if the service I ordered isn't completed in 13 days but they will only look into this once it's 'RESOLVED' but when will that be?
I've phoned Sky and they've said with them they can give me fiber optic without an engineer turning up and it will take no more than 5 days. It looks like I'm going to go with them tomorrow as BT have not got a clue!
I wish there was a group of people that would join together to take legal action that I could join but I guess that's just fantasy, a bit like BT engineers! Does anyone know if they're breaking the law by doing this and lieing to the customers?
Needless to say I'm warning everyone I can to stay away from BT as they make your life a living hell!
Your thoughts and help would be appreciated

Hi Mark197801,
Welcome to the community forum and thank you for posting. Reading your post it does sound like you have been through a bit of a nightmare with your recent order. I would like to take a look at your order to see whats gone wrong. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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“I had similar issue and solved by setting the following on both the machines. Allow Remote Clients, Allow Remote Administration,
Allow Inbound Clients, Allow Outbound Clients, and TIP are enabled in Component Services/My Computer/Properties/MSDTC/Security Configuration.”
I don’t want to remove transaction required for the “Remove Duplicates from Staging” sequence.
Anyone seen this?
Greg Hanson

DTC was running on remote computer. The problem was it was no longer accepting transactions from remote servers. This was in SSIS so I had to turn to "Transaction Supported" for all Data Flow Transactions.
Greg Hanson

Windows has failed to load

My laptop turns on to a black screen telling me it has failed to load due to a possible hardware or software change. What can I do to resolve this issue? Thanks

Hello @jessica321 ,
Welcome to the HP Forums!
I understand Windows fails to load on your notebook and shows a black screen indicating a recent hardware or software change could be the culprit.
If you haven't made any hardware changes I would suggest performing a system restore to before the issue started. This will remove any recent Windows updates, software updates, or software installs that could be the source of the issue.
If that fails I would suggest reseating the HDD and RAM. You can see how to do this for your notebook in the Maintenance and Service guide which can be found on your products support page here: HP - Drivers & Downloads.
If reseating the connections does not help check the BIOS for hardware failures by following this guide: Testing for Hardware Failures (Windows 7, Vista) or Testing for Hardware Failures (Windows 8). This will tell you if your HDD or RAM has failed which are the most common hardware failures.
Let me know if any of that helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

"CPU Fan has failed"

I keep getting this message when I turn on my pc. It says "Fan CPU has failed. Your computer will shut down" and then it shuts off.
Sometimes I get it once a week and then sometimes it goes 2 weeks before it happens. How do I fix this problem?
My pc: Compaq Presario SR1020V (PU165AV)
WinXP SP 3 IE8

You said "Fan was just replaced ......". What is the rated RPM of this fan? What is the model # of your computer.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

BT Infinity: Engineer has failed to turn up 5 time...

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