BT Infinity installation is there a need to instal...
Hi there.
Can anybody tell me exactly what the engineer will be installing when he comes to my house next week?
I was told by the sales person that they will need to install software on my pc to get infinity working. This makes no sense to me as everything in my house is wireless.
There should be no need for software to enable my broadband, if it does then have we gone back in time? Why dont we all just connect our pc's by serial cable to make it really old fashioned.
Im not going to require the Mcaffee av as I have my own AV solution. Also a majority of my machines are work laptops, as Im an administrator I can install software but theres no freaking way Ill allow an Openreach engineer anywhere near my machines.
If they need to just install software to test the connection, then why cant they use their own laptops?
Sorry for the rant, but I go to peoples houses who have BT broadband and they all have unnecessary software on there
installed by engineers to allow the broadband to work.
There is no need. Whats next BT will be saying to iphone and android users that they must install their BT FON software to allow their phones to work in their own house.
Thanks
Paul
Solved!
Go to Solution.
Hi there,
The software the engineer will install is basically NetProtect plus and fault reporting/fixing software, which in the event of infinity not working will run through diagnostics and common fixes. I would assume in the future the plan is to allow BT faults to remotely control your computer during calls to tech support, so they can help fix problems for novice users, but this part of the software isn't yet active. If you don't want it installed then that's fine, it's not compulsory, you just need to let the engineer know when he shows up. I do believe though that it can run diagnostics on the VDSL modem the openreach guy will install, so you might find the fault reporting part quite useful. It's really designed for people who don't have such a good understanding of computers/the internet, while most of us here on the forum would I imagine find the a waste of space, for some people it's useful to know that if something goes wrong there's an icon to click which will guide them through trying to fix it before they need to call tech support.
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Queries in advance of Infinity installation tomorr...
Received BT Home Hub 3 today for Infinity installation tomorrow (expected) and posing queries in advance:-
1) What is on the BT Infinity CD?
2) Are all the current modems being supplied by BT the same or are there variations?
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1) What is on the BT Infinity CD?
It has a lot of rubbish to slow down your broadband connection/pc.
2) Are all the current modems being supplied by BT the same or are there variations?
They're are two modems that they use which are HG612 and ECI, the one given to you will normally match the manufacturer of the cabinet. There is a 3rd but can't remember what it's called and it's hardly used anyway I believe...
3) Will micro filters still be needed around the house?
No, he will install a filter on to your master socket.
4) What is the Wireless pin number used for?
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5) What is the Admin password used for?
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BT Infinity Installation Issue
Hello
Im a new BT customer, and I had my BT appointment for installation last Friday (16th May) to install Phone and Infinity. When the Kelly engineer arrived, he said the line had a fault on it, and that Infinity wouldnt "sync" or something like that, and that my line would need new pairs? So he said he couldnt do that only an openreach engineer could. So he would have to raise it with openreach, and another appointment would be required.
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BT Infinity Installation Options
I'm awaiting my Infinity installation and need some answers to decide on the best options for siting of modem and hub.
I've gone to great lengths to conceal all telephone wiring in my house, so don't relish surface wiring of a data extension cable. Existing cabling consists of master socket in hall with two separate 6-wire cables to extension sockets upstairs. One of these is currently used as the Total Broadband connection point.
Option 1 Site modem and hub by master socket & fit a wireless dongle to PC upstairs to connect to hub. Problem is only one power socket near master socket, & much domestic earache anticipated re more kit plonked in the hall.
Option 2 Site modem in hall and hub by PC upstairs. Internal routing of the data cable would be very messy and unsightly. This could be minimised if the cable could be routed mostly outside the house, but can this be done? Is the cable sheath suitable for external use?
Option 3 Make the telephone socket by the PC the master socket. Can this be done with only one 6-wire cable connected to it from downstairs and still retain service to phones in the other bedroom and the hall? This would be the preferred option so as to eliminate the earache.
If Option 3 needs a new lead-in cable to bring the external service into the resited master socket, can the BT engineer provide it? If not can I install it for him to make the connections?
Authoritative answers will be much appreciated.from another s todd..... but not authoratitive.
I'm not sure what your separate 6-wire cables to extension sockets upstairs are. If these are good quality cable that you could repurpose as an eithernet cable, then how about modem in hall and PC upstairs (like option 2), but using the existing cable to connect.
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I have an HP LJ 3055 All-in-One. Previously, I haven't used it connected to my Mac (i.e., only in 'standalone' mode). I now want to use the unit's software for faxing and scanning purposes.
However, when I insert the CD that includes the HP All-in-One Installer, I see an error message saying:
"To open LaserJet AIO Installer, you need to install Rosetta. Would you like to install it now?"
I assume this is related to the CD's having been produced contemporaneous with Tiger, not Snow Leopard -- though I have no idea why it's prompting about Rosetta, since this is a Macintosh installation CD.
Can anyone inform me what I need to do to install the software (i.e., to run the installer) under Snow Leopard, so that I can access the All-in-One's functions via the Mac?
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Responding to two of your posts here...
Thanks. It wasn't (and still isn't) clear to my why I was getting the prompt about installing Rosetta. While using the unit with Tiger, I never saw anything about a need for Rosetta (i.e., nothing indicating that any of the software on the CD was pre-Intel).
Printing continues to be available from the Mac but nothing else is supported via the computer. Scan, fax and copy are available only directly from the unit.
Funny that this can happen with a unit that continues to work perfectly well, without a hitch. You'd think that OS upgrades would, if anything, enhance software control of a unit -- rather than eliminate it completely.
★ Is there any reason to think that going the 'Rosetta' route would restore the lost functionality (in 10.6.8)? ★
Thanks.
The reason you were getting the prompt about installing Rosetta now is because Rosetta was automatically installed on OS X 'Tiger' 10.4 and 'Leopard' 10.5. HP didn't mention it as a requirement, because at the time, it was already there and invisible.
Rosetta became an optional install on OS X 10.6, because (I presume) the number of programs and devices still using pre-2006 PowerPC code and thus needing Rosetta, was in steady decline. Why add extra clutter to (this is my guesstimate) 85% of the Macs running Snow Leopard that DO NOT need Rosetta?
In my opinion, it cannot hurt to install Rosetta now.
Only programs (your HP drivers) that REQUIRE Rosetta will even attempt to use it.
The scan fax and copy functions don't work now with Snow Leopard, so at worst, they still won't work.
You can always delete Rosetta again if you need the disk space.
Message was edited by: kostby
If I correctly understand how Rosetta worked, it created an emulation environment in which certain software (including 'multifunction printer' drivers) would work, the implication being that these software products were not specifically written for the Mac OS.
However, wouldn't those drivers still also have to be supported by the Mac's currently-installed OS in order to work -- as they were in Tiger and Leopard (but are not in Snow Leopard)?
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