BT Infinity Installation - One of the Worst Experi...
I wonder if anyone can help. I’m having a nightmare getting BT Infinity installed. Despite telling BT I was moving back in April and being highly dependent on broadband as I work at home, three weeks after moving I am still waiting to be connected.
I must have spent 5 hours on the phone with people at BT and seem to be no closer to getting a resolution with no one prepared to take ownership. Firstly, my initial order didn’t go through properly and was only initiated on May 19th – three weeks after it should have been. Then an engineer came last Monday (June 2nd) but was unable to connect it due to a faulty port at the exchange/cabinet. An engineer’s appointment was arranged for today and my wife has been waiting in all day but have been told by BT that it will have to be rescheduled due to technical issue again at the Exchange (no one bothered to tell us).
Can someone help? I am absolutely at the end of my tether. This is the worst experience I have had with any organization…I also work from home so am highly dependent on connectivity.
Hi Paulfisher,
Thanks for posting.
I'm sorry for the delay with your order. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Similar Messages
-
Itunes is one of the worst pieces of software I've ever used
Using the latest version of iTunes is one of the worst experiences I've ever had with Apple
Love the products they make
but the way the company decided to think it knows best rather than actually making a piece of software that is functional
It is a sad state of affairs when iTunes from 5 years ago actually functions better and more efficiently with an iphone than the current version
Syncing Apps, changing pages and folders is unbelievably clunky and poor
I would be ashamed to put my companies name to something so badIf you call something "intuitive" it's mainly because your brain has grown used to work with an interface in a certain way. You brain automatically knows where to find what. So when they suddenly change certain parts of that interface, your brain gets confused. It takes more clicking around to find what you need. You call it counter-intuitive. It's annoying.....the first weeks at least. I work with iTunes 12 for quite some time now. If I try to use iTunes 11 I get a little confused. It takes more clicking around to find what I want. Is iTunes 11 become less intuitive. No. My brain developed a new routine.
So "Hopelessly counter-intuitive" says more about your state of mind, than about the quality of the program. Useless documentation, tutorials or Apple-assistence have nothing to do with the quality of the program (as far as I can see there's a good "help-feature" for beginners). There's nothing wrong with the search engine and I can drag and drop files managing my playlists and devices, as I always have in iTunes (even a little better, because they moved some icons from the sidebar to the top white bar, so playlists and devices show up right next to my library).
What might be inexcusable nonsens it that you have limited knowledge on the possibilities of iTunes or how to operate the program, but have strong opinions about it nonetheless.
iTunes 12.0.1 shows to much bugs. Some people can't even open the program in OS X Yosemite. This community has found some workarounds for now, but this release is not one of "Apple's finest moments". So if you want to criticize iTunes, be my guest, but do it for the right reasons. This way you're helping no one, and this is support to be a support community. -
Adobe uses one of the worst software for its Community
Really these forums use one of the worst web software I ever came across with. It is slow loading, the interaction is even slower, windows close unexpectedly, I get logged out mid writing a entry, or it just refuses to let me in all of a sudden. I've spend to much time just retyping a message as they just disappear.
Is Adobe support looking for a more state of the art software to use on these forums?
Wish list:
Include a predefined selection of Operating Systems
Include a predefined selection of type of error (Discussion or question is way to wide)
Remove all useless and utterly annoying animations
When starting a new entry STOP MOVING the cursor away from the title to the entry. LET THE USER DECIDE WHAT (S)HE WILL WRITE FIRST
Instead of your old MacPro you use now, invest in a good webserver park.
Include a search that works.
Feel free add more points to this discussion.theking2 wrote:
In IT, everything is possible. Just a matter of money.
Time that adobe puts its revenue at the right place and starts supporting its customers instead of its shareholders.
Try to convince Adobe of this, not us fellow users. -
I had a girlfriend buy me an ipod for my mom's music at her Celebration of Life and someone took it. Is there a way to track it down? She did register it. I can't believe someone did this to me on one of the worst days of my life.
Unfortunately, unless you set up an iCloud account on the iPod and turned on Find My iPod before it was stolen, no. Even if you did do that, there are many ways it could fail (for example, the thief could wipe it clean or not try to connect to a network or the network's location might not be known). But, you could try it by logging in to iCloud and using the Find My iPhone applet.
-
HP C4385 All In One is the worst printer I've ever bought
I will never buy another HP printer or other HP product for the rest of my life. I purchased a HP C4385 Photosmart All In One printer and it has been absolutely terrible from day one. First when installing it screwed up my LAN so bad that I had to spend hours on a live chat with Lynkys to get my network up and running. HP software would automatically delete my current network to establish its own for the wireless printer connection. After many attempts I gave up on trying to connect the printer wirelessly, which was one of the main reasons I bought this model.
Somehow the printer's software and drivers mysteriously delete themselves because I've had to reinstall the software and drivers around 15-20 times. When I go to use the printer, it will show it as a new device and that I need to install the software and drivers. This isn't a problem with my computer. It doesn't happen with any other device I use- other printers, camera, flash drives, etc. I have downloaded any updates but they do not help.
The monitoring software is constantly running with 3 or 4 HP process running at all times using up my RAM. The alignment is constantly off and when I go to align it gives me another nonsense error message because it doesn't acknowledge the alignment paper.
To top it off, after using about half the ink in a cartridge it won't print anymore because it says the print cartridge is missing or empty when I know its not. I have tried every troubleshooting tip offered and none of them work.
I am sure this will end up in another {Content Removed: no legal discussion permitted} due to faulty equipment knowingly being sold. I don't want my money back, I want the 50 hours I have wasted dealing with all of the {Content Removed: Language Filter Evasion} this printer has caused me.
Thanks a lot HP for selling me a piece of junk device. I used to respect you and the products you sold. Not anymore I will purchase another HP product because of the frustration this one has caused me.I fully agree with this complaint. Curiously, I have faced similar problems like him. Frequently, I have seen the messages like "paper jam ", "Cartridge missing" while there wasn't any paper jam and genuine brand new cartridges were already installed. My experience is worse than his. I could hardly use it for more than one week! What is worse the wireless operation could never be achieved. Now this printer is lying discarded.
It really beats all logic that why should one not be able to scan a document (say -- to save the image on the hard disk for possible future use) even if there was so called paper jam or missing cartridge?
Also, it is virtually impossible to delete any job once you have clicked the button print. The printer would keep on retaining the job, making the printing of other jobs impossible, unless perhaps you uninstall it and then re-install! Why can't HP find a solution to this problem?
I join his sentiments that I would refrain from buying any HP product in future. -
I've read some comments from many of you but still don't understand the best way to save a document with a new name?
I think that I perfectly understood what you wrote.
One important thing is that it isn't Pages that has "lost" Save as but it is the MacOs system that has changed and it also affects Pages. So it is upgrading to Lion that makes this happen.
The menu item Save As… was not removed from Pages (as well as Keynote, Numbers, textEdit, Preview) by Lion. It was removed by a designer's choice.
Designers decided that iWork 9.1 running under 10.6 would continue to offer
Save and Save As…
but that under 10.7 it would offer :
Save…, Save a Version and Duplicate
I just checked the Xcode File menu under 10.6.8.
It offer Save and Save As…
Under Lion, it offer :
Save , Save As… and Duplicate
Isn't it a perfect proof that
it's not the operating system which requires the removal of Save As…
in Preview, TextEdit and iWork components ?
Some applications like Script Editor, TextWrangler, iText Pro (all of them were revised for Lion) continue to offer a Save As… menu item : design choice.
For Xcode, the designers decided to keep Save As… and to add Duplicate : design choice.
For Preview, TextEdit and iWork components, the designers decided to replace Save and Save As… by :
Save…, Save a Version and Duplicate. They were perfectly free to make other choices like, for instance :
(1) Save , Save As… and Duplicate as it was done for Xcode
(2) Save a Version, Save As… and Duplicate.
There is not a single way to accomodate an application to the new set of features offered by Lion.
What we get is the result of design choices and the result of the lack of coordination between the different developer teams in Apple.
From my point of view the different choices are valid ones. It's just annoying that Apple engineers didn't made a consistent choice as we were accustomed to see.
Of course we may assume that they decided to build the different offerings which I described to test which one will prove to be the best.
I'm really skeptical about this hypothesis because
the users of the apps getting : Save , Save As… and Duplicate
aren't the same than the app getting : Save , Save As… and Duplicate.
Yvan KOENIG (VALLAURIS, France) mercredi 24 août 2011 19:44:35
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0
My iDisk is : <http://public.me.com/koenigyvan>
Please : Search for questions similar to your own before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer ! -
Skype logout not possible, one of the worst produ...
Today I updated skype on my android phone, it seems to log me in automatically, into a wrong account. I couldn't log out and there's no log out option anywhere (yes I've been to the profile page and there's no option other than the phone).
Enough of this crap from Microsoft, I uninstalled the whole thing...
It seems the primary objective of skype is to serve ads and manipulate users, I wish MS had never taken over, they managed to turn a wonderful product into a piece of #### that it is now!Hi and welcome to the Skype Community
1) Go To The Setting and uncheck "Sign in automatically"
2) Then from the app menu on your user profile page select "Sign out"
Next time you sign in to Skype you will be asked to sign in with the account details of your choice again.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓ -
ONE OF THE WORST WEBSITES CONSISTENTLY
So many negative posts re: the billing website that I'm not sure why I'm wasting my time complaining. Whoever heads this division should be FIRED!!! Today I received an e-mail stating that my new bill was ready...with yet another new due date! Going to the website I initially got the "updating your bill....try again in a few minutes" message (not unusual to get this anytime of the month) (Last time I got the mesage it stayed posted for over 24 hrs.) Finally this time it cleared but the new bill was not anywhere to be found! The old bill was still posted!
In addition, depending on what you click on, you may see several different dollar amounts...all stating the same pay by date. Today I was able to find three! For a company that is suppposedly at the top of its game in communications, the website is a dismal failure and a botched job of epic proportions!!!
VERIZON, YOU NEED TO SIT THE EGGHEADS DOWN AND BRING IN SOME SIMPLE CUSTOMERS TO DESIGN THE WEBSITE BASED ON WHAT WE NEED BECAUSE OBVIOUSLY YOU DON'T HAVE A CLUE. The design is so confusing and complicated and non-user friendly that it can only be described as a disaster! And i haven't spent any time describing how inconsistent the information has been over the past five years that I have used it. Sometimes you can pay...other times it won't accept payment! Wrong information...unavailablitiy for extended periods...etc. Navigating it is HORRIBLE!
I ONLY WISH CONSUMER POWER MEANT SOMETHING TO THIS COMPANY BUT THEY HAVE DEMONSTRATED OVER AND OVER THAT IT DOESN'T! VERIZON WEBSITE DESIGNERS...YOU SUCK BIG TIME!I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
BACSI wrote:
So many negative posts re: the billing website that I'm not sure why I'm wasting my time complaining. Whoever heads this division should be FIRED!!! Today I received an e-mail stating that my new bill was ready...with yet another new due date! Going to the website I initially got the "updating your bill....try again in a few minutes" message (not unusual to get this anytime of the month) (Last time I got the mesage it stayed posted for over 24 hrs.) Finally this time it cleared but the new bill was not anywhere to be found! The old bill was still posted!
In addition, depending on what you click on, you may see several different dollar amounts...all stating the same pay by date. Today I was able to find three! For a company that is suppposedly at the top of its game in communications, the website is a dismal failure and a botched job of epic proportions!!!
VERIZON, YOU NEED TO SIT THE EGGHEADS DOWN AND BRING IN SOME SIMPLE CUSTOMERS TO DESIGN THE WEBSITE BASED ON WHAT WE NEED BECAUSE OBVIOUSLY YOU DON'T HAVE A CLUE. The design is so confusing and complicated and non-user friendly that it can only be described as a disaster! And i haven't spent any time describing how inconsistent the information has been over the past five years that I have used it. Sometimes you can pay...other times it won't accept payment! Wrong information...unavailablitiy for extended periods...etc. Navigating it is HORRIBLE!
I ONLY WISH CONSUMER POWER MEANT SOMETHING TO THIS COMPANY BUT THEY HAVE DEMONSTRATED OVER AND OVER THAT IT DOESN'T! VERIZON WEBSITE DESIGNERS...YOU SUCK BIG TIME! -
SQL Server 2008 is the worst installation experience ever
Sorry but you guys have really messed up with SQL Server 2008 installation.
I've been using SQL server since 6.5, so I would classify as a fan. We were looking at upgrading from 2005, which I was quite pleased with.
The installation experience is the worst I've ever experienced. I am a computer expert, and I couldn't figure out how to install it properly. Why is it that when I downloaded SQL Server Management Studio Express 2008, it seems as though it wants
to install the full database? Why is it when I was asked if I wanted to install a new version of SQL Server 2008 or use a previous install, when I chose previous install, it said that an instance ID was missing, but there was no way to specify anything
else? It drove me crazy.
Why are there so many requirements and restrictions for the installation, when all I want to do is install Management Studio? It's intolerable and makes me never want to upgrade to 2008. Why is the process so terrible when Microsoft is supposed
to have the best UE people in the business?
You guys did a really terrible job on this one.We have not tried to cluster 2012. We used to cluster; however, we were not prepared to manage the added complications. The result was that our non-clustered servers had better uptime. We used to joke about how many 8s we were
getting with our cluster. (To be fair, it did not help that we had a 7x24 SLA with only 8-5 staff. When the cluster fails to failover, it can be a long time before it is fixed. We eventually got the kinks worked out.)
I understand the frustration. Excellence and stability can be achieved, but product lifecycles can punish those who seek such qualities. Product changes and shorter support lifecycles produce revenue for MS, so I don't see this getting better.
There will be a new OS, new SQL, and a new set of problems the next time around.
I expect things to get worse until we get pushed into the cloud. A stable environment in the cloud is profitable for MS and clients. I do not think this is the case now outside the cloud. Upgrading applications to remain
on supported products is very costly. And about the only business benefit of the upgrade is that the product remains on a supported platform and gets security updates. Sort of sound like that blackmail virus? I'd rather pay to have a
patch for new features and focus on application upgrades that improve business processes. Now bug fixes can require a major version change - which will have new bugs. I'm ranting because of some head pounding
I've done this week due to a hard coded limitation introduced in SQL 2012 by design. I'll replace the process, but I wonder how long it will work as my SQL related PSH often breaks with a new version of something. I'll
stop now. Where'd my Prozac go? Next week is new week, life is good, everything will work,....
PS I actually enjoy the work and think MS products are decent; however, our environment does seem to be more frail and less stable due to MS product changes - even if the products are getting better. Better is worse - what an odd thought.
Randy in Marin -
What is the BT Infinity installation complaint pho...
It's in the subject, really. We had BT Infinity installed three days ago and aside from the router having died already (Type A orange power light of death) and a replacement winging its way over, I want to complain about the installation work done. I would like either a phone number to action this or for one of the moderators here to pick up this complaint and action it immediately.
I should have checked it at the time, but yesterday as I was bringing my bins in I checked the work done on the outside of my house to put the cables through the wall for BT Infinity. The engineer who did the job has managed to completely smash up the brick he's gone through, with large chunks having sheared off and just been left behind bushes in front of my property. For comparison, just next to the BT entry point is work done by Sky engineers who managed not to cause damage.
The bloke was a contractor (MJ Quinn integrated services), not a BT employee, and I understand these cowboys are paid per job so it's in their interest to rush. I have however confirmed with my solicitors that since my dealings were with BT, BT are responsible for the damage caused.
Solved!
Go to Solution.lol thats a blowout. They do happen though especially if a lot of pressure is applied to the drill and you happen to be going through the middle of a brick. The installer should have at least applied silicone to the hole and tried to put the brick back together. Sky bloke was lucky in coming out where he did otherwise the same could have happened to him.
-
I am trying to reinstall Logic Studio that i bought back in 2008, and I cannot find the serial number. I think I barely remember running into this problem before with this application. When i use the installation disc it tells me that the serial number is located in one of the installation booklets, and it doesn't explain to me which one. Can you help me?
Thank You!
Steven harris!
<Email Edited by Host>Hello Steven,
Check out this article:
Logic Studio: Locating the Support ID and Serial Number
http://support.apple.com/kb/HT3416
You can find the Logic Studio Support ID on the front of the Installing Your Software booklet included in the software box.
The front of the Logic Studio Installing Your Software booklet:
All the very best,
Sterling -
hi i just got my replacement iphone5 but i am not satisfied that because the battery backup is worst and the one of the speakers have not working so i have doubted that its a brand new or refurbished one. i replaced it in the warranty period
thanks for the information about speakers. and i mean the battery back up the battery i always getting lower even im not use. and can u pls tell me how to check this as a brand new or not. b'coz in the store they gave me replacement phone without boxing. the phone was coverd by wrap and they never give any receipt for this
-
How do you change the language to English in Photoshop CS5 after installation is completed? When I installed the program, English was not one of the language options so now everything reads in spanish. I can not read in spanish. Please help!!
Hi mujabee1111,
Please uninstall the application from your machine and then use the link below to download the installer for the CS5 download in English language:
Download CS5 products
Regards,
Sheena -
Patch installer not overwriting the existing one
Patch installer not overwriting the existing one
Hi, for one my LabVIEW application, I have created two installers
Including all the required additional installers (Installer)
With no additional installer (patch installer)
So that, for further versions they can use only patch installer.
When I try to installer both the installer of same version which created two icons in “Control Panel\Programs\Programs and Features” as shown below.
When I am installing the second installer (patch), I expected that it will either overwrite the existing or it will not allow me to install. But both didn’t happen.
Please share your thoughts on the above.
Thanks in advance
Phani
Solved!
Go to Solution.Thank you..
I got another doubt on the same.
"Upgrade Code" should be same
1.)For both installers (normal and patch)?
2.)For all the versions?
which one is correct in the above two? -
What should I do if one of the installation disks is missing?
Hello, 4 year ago we've bought Adobe creature suite 5 premium software, and today I had to reinstall the windows on my computer and when I was trying to install the Adobe I've realized that one of the installation disks (number 3) is missing. Please, let me know, what can be done so I can get Adobe reinstalled. Thank you very much for your help.
Nothing you must download your suite from this page :
Téléchargement des produits CS5
Téléchargement des produits CS5.5
Maybe you are looking for
-
Unable to get parameter values from a remote database
I am linking to a remote database view via a synonym in Oracle and trying to retrieve parameter values from it. The username and password are the same for the local and remote database and I can run the SQL query using SQL plus against the database
-
Haven't been able to reply to e-mail or forward any-
I haven't been able to "reply" to any e-mail that has been sent to me or forward any- when i write my reply and hit send it shows "sending message" then shows "taking longer than usual" then asks me to return to message. the e-mail never gets sent. I
-
Oracle Reports Server CGI - Report Job was cancelled upon user request.
I am running reports on the web through Forms using Run_Report_Object built in. I am using Oracle 9iAS Enterprise Edition Release 1(1.2.2.2.2), Forms 6i Patch 9 (6.0.8.18.3) and Reports 6i Patch 9 (6.0.8.18) using CGI implementation. Most reports are
-
How to use different e-mail addresses
I am new to mac and would like to know how to set up a different e-mail address for each"user". I have one for my business but i dont want that one to be used by my daughter. How do i set this up? Any info would help! Thanx
-
Will 'Microsoft Outlook Mac' Notify Me On Notification Centre on OS X Mt Lion?
Just Wanna Know To See if I Should Use 'Mail' or 'Microsoft Outlook Mac'?