Bt infinity package 2 usage limits?

Hello
a few weeks ago I got bt infinity package 2... I was just wondering is there any usage limits that come with it? whats the max ammount of data I can download eacxh month?
thank you

BT Infinity 2 is unlimited. See http://www.productsandservices.bt.com/products/broadband/packages/?s_cid=con_FURL_packages
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Potential customer. Concerned about usage limits o...

My exchange is being enabled for Infinity fttc in september (Stirling, essti).
I would switch as soon as I could, but i have some questions about high bandwidth use.
In my household we have 5 people, who are all huge computer/internet users, and we use a huge amount of bandwidth.
Our average monthly usage, including upload & download is around 500-600 gigabytes per month.
Our current isp, a C&W LLU reseller, offers 100% unlimited bandwidth, at up to 24mb/s speeds (in practice around 12-14mb/s), which is great, but with 5 heavy users in the house, 12mb/s doesnt go very far, so 30-40mb/s from infinity would be fantastic, if it was also unlimited. (I am aware p2p is throttled, but that doesnt matter to me)
Does anybody who currently has infinity use this much bandwidth, and if so, do you have any problems with throttling of http/non-p2p transfers?

According to ths: http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-TO-SCRAP-300GB-LIMIT/m-p/141429 you should have no worries. In particular see the 8th post down.

BT Infinity Data Usage

Hi
I feel as though I need to vent as I've seen other people with similar problems about data usage in the past.
Basically we've switched to Infinity last week 13 Aug 2013 and yesterday I received an email to say that we have used 37GB of our 40GB limit in 5.5 days!
Our household has 2 working adults with the following items attached wirelessly and used in the evenings between 7-11
2x Iphone
1x iPad
1x Macbook Pro
1x PS3
1x Sky+ HD via Ethernet
Our previous Broadband supplier said that our monthly data consumption was <10GB per Month
Usual activities include
Web browsing via BBC website, Guardian Online, Facebook browsing
Video streaming via Youtube + Vimeo around 30mins a week for work
NetFlix around 2hours max a night and maybe 5hours at the weekend.
Emails
We do not do...
Online gaming
Bit Torrents
Large Content Downloads
Download anything from Sky
Yesterday I was on the phone to BT about the problem for 51mins
This morning I was passed from Billing to Tech to Billing to Tech then Customer Services and was on the phone for 1hr 17mins
No other devices have been on our network and we've changed our Secure Password.
Th upshot being that if an investigation takes place and it looks as though we have used this much data we'll have to pay for it.
Can anyone please explain how BT can claim that we've used so much bandwidth within less than 1 week?

...believe that I had Super HD content with my previous ISP though?
Hypothetically speaking let's say I watched 2x 50min episodes of a series a night in Super HD over the past week, would that burn up 40GB in a week?
Does anyone know the numbers of say 500mins of streaming Super HD content?

Incredible Jitter on Infinity package 3 connection...

I have the Infinity connection package 3, and when it was installed I get/got around 65Mb/s.... logging on today it seemed very slow and laggy, doing the BT Wholesale speed test gives me:
Download: 34.46
Upload: 5.52
Ping Latency: 168.75
I stream a lot of live gaming, and with this ping latency and poor connection speed it is unusable.
I also have a ping tool setup to ping each of the live streaming servers, with shows an INCREDIBLE amount of latency and ping delay, even to London (I'm in Norfolk)
Please can my line be looked at if there is a fault on it, or can you advise me on any wider Infinity outages that could be impacting this.
The above screenshots, in the past couple of days and my normal service, should be roughly around 30ms Last and Avg to London and Amsterdam with at MAX 2ms jitter.
Any info you need (Mods), telephone etc, please ask.
EDIT:
Ping latency has now fallen to an acceptable normal level, but the jitter to London central is still incredibly high.

Can you try a direct connection from the modem to the PC to rule out the router as a problem?
You have to set up a Broadband PPPOE connection using the username [email protected] and any password.
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BT Infinity Data Usage Wrong

After getting a warning at the end of January about my data usage exceeding 240GB, I've been pretty annoyed about the Infinity Option 2 service, since it is patently neither 'Infinite' nor 'Unlimited'.
I took it upon myself to monitor my own usage, and for the last couple of days I've been estimating how much bandwidth I've been using - I figured a couple of hours Iplayer, some surfing, a little Xbox would mean about 3GB max, so I checked my router which shows :
Connection time : 1 days, 19:49:44
Data Transmitted/Received (MB) : 1885.9 / 57.2
So, looks like I over estimated it, total is just under 2GB.
Now, issue is, I checked
http://www.bt.com/appsyouraccount/usage/viewYourBroadbandUsage.do
Which is showing 16.27GB, updated 02 Feb 2011 at 23:59
(It showed about 7.25GB, updated 01 Feb 2011 at 23:59 previously)
This is a vast difference - and even looking at the overlapping period, BT have me using about 8-9GB in one day, and I have a total of 2GB for that day, and the next. (Actually, I was at work all day on the 2nd, and at night my speed was 0.5MB/s - which I raised a fault for, so it would seem incredible)
Now, I'm incensed about what I believe to be mis-selling of the product, and locking into a contract that may mean no service (2MB/s for 30 days in useless to me since I use VNC for work), but this issue of them using incorrect measurements as a determining factor on whether to bother providing a service that's being paid for (at a vast premium over similar ones) would seem to be a major issue.
If they want only low usage customers who've never heard of Iplayer, they should market it that way, and allow people such as me to use providers more suited to our needs. Hiding information during the buying process, and using subjective and unauditable reasons for tricking people into paying for a service they have no intention of providing is unreasonable and should be investigated.
Anyone else had a similar experience?
For Info :
Getting the data information from your router :
1 - http://192.168.1.254/
2 - Click on Settings and Sign in (password on router unless you reset it)
3 - Click on Advanced Settings and "Continue to Advanced Settings"
4 - Click on Broadband.

Not sure anyone's still listening, but it's therapeautic to type it out, so here's the latest.
I went on BT's live customer service and reported it :
"We are currently experiencing some technical issues with our online service, which is why you are experiencing this problem"
I asked what my current usage was, ignoring the website tool as was told to call the 'fair usage team' on 0800 7076044.
I called them, spoke to someone who told me it was either
1/ My router had become unencrypted
2/ A Trojan
I asked why either of those would result in the router reporting the wrong information and explained how a router works - regardless of the source of the data transfer, the router would have it in it's logs (barring ridiculous scenarios involving hollywood movie plots).
I was transferred to 'the technical team' at 10:40, on hold until 10:56
back on hold 10:57
off hold 11:03 - informed they were 'getting hold of the customer services team'
back on hold 11:03-11:08 - told they could help and checking with manager, back on hold
11:24 - back off hold for a couple of minutes as they suggest there might be a button on the web page to report it, informed them I'd already raised a complaint with them 2 days ago and asked if they could just tell me my usage for February thus far - from their systems, back on hold 11:27
11:40-11:53 - informed they couldn't access that data. Now asking if the figures on the router could be wrong under any circumstances, Manoj, Ref vol011-45571649670 confirmed that those figures (and therefore the ones noted above) can't be wrong and include all the data through the router, regardless of the source.
This is confirmation that the figures BT are using to cap peoples service punitively for 30 days to an unusable 2MB/s are being overestimated (at least in my case) by a factor of 4.
I would presume that 300GB means I'm actually using 75GB.
Given up on the phone call now - 12:05 - he wanted to transfer me to billing.

BT Infinity Package installation a joke. 6 weeks ...

Anyone reading this deciding if you should go with BT, SKY or Virgin, I strongly recommend after my experience NOT to choose BT.
So, I placed my order online, 6 weeks ago, like all good con men, the front end to extract the cash was very efficient.   Then the tale of woe starts. I don't think I am alone with such issues on connection, in fact I'm actually amazed that any BT customer has managed to successfully get their broadband service up and running. I feel really sorry for all the BT staff in India and Northern Ireland, on email, chat and by phone who have taken my call, all of whom have had virtually no tools or power to get my issues sorted out.
Over the past 15 years, I have moved house a few times, and have had both Virgin and Sky at these properties, the connections to these services have been seemless, one visit installations, a few days after ordering. My new property is listed, hence Sky is out as I can't have a dish on the house, and cable is yet to reach this area. So unfortunately, I have only been able to rely on BT, who have successfully sent me back in the 1990's with no broadband for the past 6 or 7 weeks.
The tale.
6 weeks ago, order placed online.
Initial disappointment that the engineer could only come out two weeks after the order to install. OK, I'll be patient, only two weeks, and I have loads of boxes to unpack in the new house etc, so who needs broadband and TV?
The first technician (I'm not going to call them engineer, as they don't have recognised Engineering degree) turns up (BT Open Reach). The technician is incompetant, he thinks the broadband extender system that uses the mains network to transmit the broadband signal is no longer allowd to be used by his BT bosses. Therefoere, he wants to run a cable across the house, however, he scopes out the installation, and as running a cable is more than a 10 minute dish bash bosh job, decides to leave without installing it, after giving my Wife, who had to take a day off work, a load of excuses. He does, to his credit spot that the phone line that goes back to the telegraph pole outside our house is not connected at the top of the telegraph pole. Unfortunately, he does not do what he said he would do and make a note in his system that the connection on the telegraph pole needs reconnecting.
So, 3 days later, BT in India call and arrange another appointment for another 2 weeks time, so 4 and a half weeks after order. By this point, the house is unpacked, old DVDs all watched, and work now suffering as no Broadband to catch up on stuff in the evenings.
I also manage to craftly get through to someone at BT in the UK, by pretending I'm placing a new order. I check out the rubbish about the broadband extender, I speak to two different people who both say that new broadband extender was released in Feb, especially for infinity. I pay £30, and one duly arrives in the post 2 days later.
4.5 weeks after order, the second technician arrives (Kelly Contracting Services). Friday 1st August, another day taken off work, this time by me. This guy knows his stuff, but unfortunately is handstrung by BT's archaic work card system. As mentioned above, crucially the 1st Technician has 'forgot' to put the note on the file that the line needs connecting at the telegraph pole. He does say that he used to work for Virgin, and it just used to be a quick call to his boss to ammend the job card, but he can't do that with BT as there systems don't allow for job card modification after issue. I convince the guy to fit all he can, despite his instructions to be to do the full job or nothing. So twenty mins later, I am all set up in the house, with a new plate on the phone point, the extender stuff, hub and TV box are sorted. The middle bit to the telegraph pole is not done, however I am connected now at the exchange, as the guy went down there and sorted that.   I try bribing him with £20 to go up the pole, but as his company will never get the money off BT for the job, he can't do this. I am now cursing myself I didn't make it £250, atleast now I'd have my service in.
I then.......call india, asking for a BT Open Reach Technician to come and do the last bit, just the connect on the telegraph pole! I speak to two people. Out of interest I ask them if they know what a telegraph pole is, they do not. Oh dear.
Also on this Friday afternoon, I use the chat function on the BT website to talk to a BT employee in Northern Ireland, who says she'll do everything she can to get a technician round asap, she even calls me to explain. All the time I realise she is hampered by the BT to BT Open Reach poor interface.
Then the next week, on the Thursday, 6 days later, I get a text AND an email to tell me a Technician can come today, 13th August. 7 Weeks after I first placed the order! I go on chat to see if I can get a quicker appoinment, no joy, however the BT employee does tell me she sympathises with my problem as she too had a difficult installation. Oh the irony.
So today, I work from home in the afternoon, boss not happy, but I need to get this sorted. I wait the whole afternoon and no one shows up. I call BT, in India, and after 30 minutes they tell me it was booked, but then a 'system error' meant that the appointment didn't get through to the technician. So I get a text and an email, re-arrange my life and take a day off work, but getting the message through to thier BT employee was just too much for the system. Just out of interest, I ask him if he can tell me what a telegraph pole is, (this is a BT employee). Nope.
The next appointment they can urgently get me, after this sorry tale, is Thursday 21st August, in 8 days time. My wife is now going to take a morning off work. A note has gone on the job card that the job must be done before midday, as my wife has an important meeting in the afternoon, the appointment slot is 0800-1300. I can almost see into the future to anticipate what is going to happen next week.................
I feel really sorry for the BT employees, they must just be bombarded with compliant, after complaint and angry cutomers. They just don't have the tools at their disposal to sort things out.   I wonder how many compliants BBC Watchdog gets over BT Infinity, it must be in the thousands a day?
So, 7 weeks after my order, I now have to wait another week before the next sorry attempt will be made.

So guess what.........The sorry story continues, after 4th Engineer visit a complete waste of time as no-one had told the Engineer he needed to go up the telegraph pole to connect us.
I am soo disappointed with BT Infinity’s professionalism, once again.
I highlighted in a voicemail, and by email, that the biggest risk was that the BT Openreach (Actually Kelly’s contractors) Engineer would arrive and not have it on the job card that the telegraph pole needed to be worked on. Guess what, this is exactly what happened.
This is despite:
On 1st August the Kelly’s Engineer added it to the Engineers notes that someone needed to go up the telegraph pole.
On 1st August, I spoke to the BT call centre in India, that someone needed to go up a telegraph pole.
On 1st August, I spoke to someone on BT chat, and then spoke to the same person to say all that was needed was someone to go up the telegraph pole.
On 2nd August, I spoke to someone in India when the BT Openreach appointment that was missed on 13th August, saying someone needed to go up the telegraph pole.
When the appointment was missed on 13th August, I spoke to someone in India, saying I needed a new appointment and some to go up the pole to connect me.
On 13th August, I spoke to someone on chat, asking for someone to go up the telegraph pole to connect me.
On 14th August, I rang specially to check that the Engineer had on his notes that he needed to go up the telegraph pole. I spoke to a very helpful woman in Sunderland, and waited on the phone half an hour until she had actually had the conversation with BT Open reach to confirm someone needed to go up the pole.
I then get escalated to yourself, and on 18th August, point out some needs to go up the pole and connect me.
So imagine my surprise, after telling BT on 8 (yes, eight) separate occasions that someone needed to go up the pole and connect me, that the Engineer turns up, and DOES NOT KNOW HE NEEDS TO GO UP THE POLE TO CONNECT ME!
With BT’s system (not BT Openreach) working as poorly as this, please give me one reason why I shouldn’t cancel BT Infinity, which as of today I am now paying for, invoice BT for mine and my wife’s time, and go with Sky? I might as well go with Sky as I suspect I am now at the bottom of the queue and will have to wait another 2 weeks for another BT Openreach Engineer to come along, or miss the appointment, only to not have the correct job card to do the work. Then I will wait another 2 weeks for the same thing to happen again.   I might as well go to Sky, wait the two weeks, and then get the job done properly.

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I am not a happy bunny - previously had unlimited BB with AOL but BT sales advisor assured me that 10gb limit per month was a huge amount and more than enough for our family - he asked about downloading moviees (just occasionally) online wii games (rare) surfing (quite a lot) etc and said we would be fine.
One week into our BT contract we have used 2.5gb according to the monitor - I have no idea how since we haven't downloaded any movies or used online games. I found a website that asked me to put in my average surfing, downloading etc and it estimated we would use max 7gb per month.
Is it possible to get a breakdown of our BT usage? I can get itemised bills for mobiles and landlines so surely I should be able to get an idea of downloads/uploads etc?
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I gather you can get a broadband usage summary from sky if you request it in writing. Are you saying that it's impossible to get any type of breakdown from BT? How can that be? Could you sell any other product and just expect the consumer to believe your estimate of how much they used? There has to be some way customers can query info they think incorrect?
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We got a promotional price for 6 months and when I called BT, the girl suggested we upgrade to 40gb and it would cost only about £5 per month more BUT she then said since we'd got a promotional deal on the 10gb we would lose that discount so our bb will increase from £13 to £22/23 per month.
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Bt infinity package 2 usage limits?

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