Bt line slamming

I woke up today to find I have no internet or broadband. Called Sky (the company I work for and have no intentions of leaving) only to be told BT took the line over on 7th of march! I have receive no communication from either company, have no broadband and a whole lot of uni work to do before tomorrow. What the hell do I do?? I'm still waiting on sky calling me back. I need BB now. I gave no consent to my services being switched.
Nightmare!

This sounds odd. When I transferred my service from Skt to BT, I got several "you're leaving us but it's not too late to change your mind" emails / letters from Sky.
What happens if you dial 150? Is it BT? If so, you need to make a formal complaint.
See the pic for all the stuff I got during the changeover. When you speak to Sky, you might ask them if they're sure about what they told you, who requested the MAC code, why they didn't communicate with you in this way, etc.
PS: The 7th one up said in it: "Just to let you know that your home phone should now be set up with your new supplier. As you're staying with us for Home Broadband we've moved you onto The All Rounder broadband only at £12.50" So even if phone was somehow slammed, Sky don't automatically cancel your broadband package.

Similar Messages

BT line slammed by SKY

Like other customers I have been advised numerous times my problem would be resolved each time I have been promised call backs guess what no call backs.
My problem is my telephone line has been slammed by SKY, BT have acknowledged this, they have also advised me that my e mail is on file telling them not to allow sky to take the line. On the 2nd January 2010 SKY slammed the line and took it over I only found out later when I received a detailed statement form SKy with telephone calls on it as from the 2nd January 2010. When I contacted BT first they were not aware my line had been taken over, and were adamant it was still with BT I faxed my copy of my SKY bill to them they soon changed their mind and admitted SKY had slammed my line this is the terminology they use for this.
They advised me to contact SKY this I did the guy at SKY admitted what had happened despite having a e mail from me advising I was not taking up the deal/offer they had offered me I was to stay with BT has they had now matched the SKY offer. The guy at Sky said he could close the account forthwith but said I would then be left with no telephone line or Broadband. The broadband is still with BT as I did not supply the MAC code to SKY, he advised me to contact BT who would then get the line back.
This I have been trying to do I have an incident number, I have spoken with a JO ANNE BISHOP a REF TERESA a Tim a Daniel and a Matthew all of which promised it would be sorted out. I have out of pocket expenses with SKY of £30 plus £11 line rental. I have also just had a direct debit taken from my account by BT in the sum of £213.32 which includes a £30 cancellation charge and a £165.20 broadband cancellation charge, I have cancelled nothing I still have my Broadband with BT my line is with SKY.
Can you please advise how do I sort this out I am talking to a brick wall at BT. I have advised them I am registered disabled with a serious heart condition, I simply cannot take the stress of trying to sort this out are you able to offer any advice please.

Hi delboy0127,
Sounds like you have had a hard time of it. I'll be happy to lend a hand and get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
I have removed a few personal details from your message for your safety. It can be dangerous publicly posting private information.
Thx
Craig
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Broadband Line Slammed by Sky - but BT still not r...

deleted - post moved by Keith as I was typing reply
way to slow gg30340
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As Above!!
Ha Ha imj

My BT account

I had a phone line with BT, then after getting my phone line slammed by talktalk a couple of months ago I had to get a new account with BT...Eventually everything is up and running except when I log in to see my account, it's the old account... After explaining this to several successive people at BT, I got someone in billing to reset my account. That worked except, well it didn't. I still see my old account (incidentally claiming I have unpaid bills, which I don't) and I don't see my new account. I'm also on paper free billing so the first time I hear about a phone bill, it's via a letter demaning payment, with a late payment charge and £2 charge for sending me the bill... One of the many people I spoke to at BT suggested I report a fault. He said he would put me through to faults, but there must have been yet another fault because the line went dead. I literally can't face spending an half an hour on the phone only to be cut off again. That is why I am here. Any ideas?

Hi patstini
Welcome to the forums!
I shall be happy to get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hp c7180. Test page has got lines across text and colours.

My Hp photosmart c7180 is not printing to a good quality.
My problems started when the cleaning mechanism was not able to go back to the home position and this then caused the print head to slam up to the cleaning mechanism (there is two plastic tabs that it hit). I then went inside the machine and found that the cleaning mechanism is on a runner with the rubber and a few other things. I freed up this mechanism and got it to slide up and down several times. i then put the machine back together printed a test page and the inks were very faint. After cleaning the head and doing an alignment several times, the inks are becoming more clear but still not right. There is a lot of lines through the text and the blocks of colour.
I did a print of a page of small text and the quality was fine. I printed a picture in greyscale and it has greens and reds in it. Also the larger text is blurred on some lines (not all the text on the same line is blurred)
What do i do now ??
There is also a roller that is spinning more than it used to. This is located underneath the print head towards the back of the printer.( It is connected to the little cogs on the left which pump the ink to the heads i think) Any suggestions on this would also be greatly appreciated.
Many thanks
Stephen

Thank you for the detailed post rileyc.
I would like to help you with the printing issue you are experiencing. I understand the issue seems to be related to the ink system or potentially the driver. The best plan of attack is to narrow down the root cause.
Can you please perform a colour copy that contains black spots too? I would like to see if the printer hardware can duplicate a page without any quality issues. Please let me know the outcome of the copy and we can go from there. Thanks
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Line Disconnected in Error

So, around the 20th of August I received a letter from EE stating that they were in the process of switching my phone line service to their own.
This was apparently in error and they were notified of this, as were BT, within ten days of the date provided on the letter from EE.
An ofcom complaint was also filed on the 1st of September (I was suspicious of EE, as I'd never made an application with them and they failed to address their intended client by name so I assumed this was a case of them slamming customers in bulk). I'll be quoting from their official response to that complaint below.
So after hearing back from ofcom it turns out this may genuinely have been an error on the part of EE:
Spoiler (Highlight to read)
Turning to the information from Openreach, it suggests that EE took over your line on 3 September 2014. It also appears the transfer was performed in error, rather than intentionally.
When a consumer’s line is transferred without their permission, this is known as ‘slamming’ which is a form of mis-selling. Regarding an erroneous transfer, this can happen as a result of a consumer having their line switched accidentally. More commonly, it can occur when a customer has requested service but instead it is supplied to a neighbouring house.
This is primarily caused by current limitations in providers’ systems not reliably identifying the new property and therefore the wrong property is accidentally targeted for takeover. It would also mean the account would not be in the original customer’s name. Even so, an erroneous transfer is still not acceptable.
Turning to the information from Openreach, it suggests that EE took over your line on 3 September 2014. It also appears the transfer was performed in error, rather than intentionally. When a consumer’s line is transferred without their permission, this is known as ‘slamming’ which is a form of mis-selling. Regarding an erroneous transfer, this can happen as a result of a consumer having their line switched accidentally. More commonly, it can occur when a customer has requested service but instead it is supplied to a neighbouring house. This is primarily caused by current limitations in providers’ systems not reliably identifying the new property and therefore the wrong property is accidentally targeted for takeover. It would also mean the account would not be in the original customer’s name. Even so, an erroneous transfer is still not acceptable.
However... My line has actually been disconnected. This is despite calling BT and telling them not to disconnect my line, and no correspondence was received from BT to notify me of this disconnection until two days after it occurred.
On calling them to complain about this, on the day they disconnected the line, I was passed to a sales team who told me to wait two days and that they would call back. My issue would be resolved and it would take ~15 minutes.
So, after waiting two days they called as agreed. The call was from this point forward treated entirely as a sales call, offering me the standard three month introductory reduction of a few pounds per month "as an apology", and selling me up front line rental (I presume they are targetted on this) on the grounds that it's "what I had before" (it wasn't).
So eventually they set me up a new account and contract, with a new waiting time for reconnection of 14 days (plus the two days prior I spent disconnected). The complaint was not logged and no mention was made of the emergency reconnection service:
Spoiler (Highlight to read)
If it is the case that EE has now taken over your line, you should ask BT if they can use the emergency restoration process. This should enable your service to be restored quickly. However, if BT has chosen not to adopt this process then they will need to follow the standard order process which can take up to two weeks.
If it is the case that EE has now taken over your line, you should ask BT if they can use the emergency restoration process. This should enable your service to be restored quickly. However, if BT has chosen not to adopt this process then they will need to follow the standard order process which can take up to two weeks.
I can only assume from this, and from other forum posts, that BT have chosen not to incorporate this into their procedure for reconnecting clients. Which begs the question, why the hell not?
There was also no mention by the agent I spoke to of their code of practice regarding erroneous disconnections:
Spoiler (Highlight to read)
Disconnecting your phone by mistake
If we cut off your line by mistake, you can claim daily-rate rental credit. We’ll work out the compensation from
the moment we cut you off and take this amount off your next bill.
Disconnecting your phone by mistake If we cut off your line by mistake, you can claim daily-rate rental credit. We’ll work out the compensation fromthe moment we cut you off and take this amount off your next bill.
Spoiler (Highlight to read)
Daily-rate rental credit
If you don’t ask us to divert your calls and we fail to supply or repair your phone line on time, you can claim a
‘daily-rate rental credit’. We’ll work out the daily-rate rental credit by:
• multiplying your quarterly phone service rental by four;
• dividing this by 365; and
• multiplying this by the number of days we were late in installing or repairing your phone line.
• If you can prove that you’ve lost money as a direct result of us not being able to provide or repair your phone
line in the time we said we would, you might be able to claim that financial loss. You can find out about the
limits on how much you can claim for each line affected at bt.com/terms. You can claim a financial loss on top
of a daily-rate rental credit.
• You can claim for financial loss if you’ve asked to have your calls diverted, but not for the cost of extra mobile
phone calls you make within the first five days of us going over our promised times. The terms and conditions
in the contract between you and us apply. You must make your claim within four months of us putting matters
right. If you’d like a financial loss claim form, please contact us (see ‘How to contact us’ on page 18).
Daily-rate rental credit If you don’t ask us to divert your calls and we fail to supply or repair your phone line on time, you can claim a‘daily-rate rental credit’. We’ll work out the daily-rate rental credit by:• multiplying your quarterly phone service rental by four;• dividing this by 365; and• multiplying this by the number of days we were late in installing or repairing your phone line.• If you can prove that you’ve lost money as a direct result of us not being able to provide or repair your phoneline in the time we said we would, you might be able to claim that financial loss. You can find out about thelimits on how much you can claim for each line affected at bt.com/terms. You can claim a financial loss on topof a daily-rate rental credit.• You can claim for financial loss if you’ve asked to have your calls diverted, but not for the cost of extra mobilephone calls you make within the first five days of us going over our promised times. The terms and conditionsin the contract between you and us apply. You must make your claim within four months of us putting mattersright. If you’d like a financial loss claim form, please contact us (see ‘How to contact us’ on page 18).
In regard to their correspondence regarding the disconnection: I do especially like the way that they only bother to send letters and emails regarding them charging you for disconnection. Absolutely no warnings or notifications prior to disconnection (which according to ofcom's website, should also be sent by your current supplier) and my phone call to them to tell them specifically not to disconnect me was completely ignored.
Anyway, I thought I'd post on here as responses from the online complaints submission form are slow as hell. Hopefully a mod will pick it up as they appear to be quite competent based on responses to other forum threads.
Plus at least this way my issue will show alongside others in google search results (and oh my, does this appear to happen a lot.)

Hi Nihil,
Thanks for posting. Sorry you've had such a bad experience. I'll take a look into this for you. Drop me an email with the details. You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

24-inch IMac Horizontal lines and Smudges

When I do a restart and the screen shows up with the apple and
the gear turning there is now a horizontal line all the way across
the screen as well as displayed smudges on the right side.
My Apple Care expires next month and wonder if there is a fix
for this problem

Stay tuned for the happy ending next week. Until then I am running with
the SMCFan pumped up to compensate for the bad HD fan.
The new fan and display showed up on Tuesday and dropped off the iMac at the Apple
Store late in the afternoon. They were slammed with people and all kinds of drop off
repairs. The good news is the 5 to 7 day repair time turned out to be 2. I had the iMac
back Thursday AM (when the store opened)
The new display looks great. Sort like getting new glasses.
Mac Happiness is Apple Care!
Problem solved and I can check this topic as Answered.
Message was edited by: aRKay

Worried about slamming

Hi, I had never heard of slamming until today.
A couple of hours back I had a phone call claiming to be from BT, they said as I run a business from home I can get cheaper calls and line rental. They went on to say BT was split into different companies, wholesale and residential, plus something about openreach. They claimed as I was running a business they could switch me from residential to wholesale and I'd save a lot of money.
Usually I hang up on cold callers, but in this case I was convinced it was BT. I didn't agree to anything, but was pushed along without me even thinking what was going on. They just said they would send out the paperwork for me to look through, if I wasn't happy I could cancel, if not I'd start saving money from the next bill. At one point I was transferred to a line manager. He then asked for my bank details and a big red flag came up in my head, why would BT want my bank details again? I stalled and said I didn't have them to hand, he kept pushing, who are my bank? I must know the account number? I told them I didn't have the details to hand and they said they will call back another time for them. As far as I'm concerned I haven't signed up to anything, but.. I got suspicious and googled this, to find it's likely a company called KCT who will take over the line without permission. They also asked how much I spend on my bill, I said nothing on calls, about £70 a quarter for rental and services. Thinking about it now, he changed that to £70 a month. I have a horrible feeling they have set me up on a £70 a month contract, even though I agreed to nothing.
Question is how do I cancel this? They withheld the phone number, didn't tell me the company name. Can BT stop my line being taken over?

Sorry I had mentioned the wrong company name. They called back today asking for bank details, I asked them who they were and they said Advantage Telecom, I made it clear I didn't wish to use their services.
Looking online it seems Advantage also sign you up to a 5 year contract which is expensive to get out of, they also have some real gems in the legal section of their website -
9.9.1 To achieve 50% discount on line rental a payment is required to cover the years line rental.
10.1A A cancellation reference number is given to every customer who requests to cancel within the transfer period. The customer must obtain a reference number from customer services for this request to be considered valid.
10.2 The contract will continue for the minimum period and shall automatically renew for periods of sixty months on the expiry of the minimum period (each such period shall be a "Renewal Period") unless and until terminated under clause 20.1.
10.3 If the customer breaches the contract after the ten day cooling off period and during the minimum period or renewal period, the customer must pay Advantage Telecom a termination fee of one hundred and ninety five pounds plus value added tax at the standard rate per line, the customer will also forfeit any service charges and line rentals paid in advance.
10.31 If the customer cancels this contract with their current supplier, and no contact is made within the cooling off period Advantage Telecoms will apply a breach of contract fee (see 10.3).
10.32 A welcome pack is sent to all customers; however we can not be held responsible for loss of post. Our full Terms of conditions are available on the website. If a customer does not receive the welcome letter they are still bound by the terms and conditions.
What concerns me the most is they pretend to part of BT on the initial cold call, and fail to tell you the full facts (like the 5 year contract).

Re: Journal Line Description not displayed

Hi,
Trying to do the same etc include journal line description. Found some notes and tried doing the below setups ....
Did the followings ...
1 Accounting Setup manager > Subledger Accounting Options > Cost Management > Update Accounting Options >General Ledger Journal Entry Summarization to No Summarization .
2. In SLA Cost Management...
   -Define new JED, selecting PO number.
   -Define new JLD by copying the existing RCPT_REC_INSP and DELIVER_EXPENSE and attached the new JED.
   -Define new AAD by copying from the existing COST_MANAGEMENT and attached the newly created JLD.
   Lastly, enddate the seeded SLAM and add a new AAD assignments and attached to the newly created AAD.
But upon validating the accounting definition, it shows invalid and though enabled the fnd log, still do not see any message.
Appreciate any help.
Thanks
WW

Setting Journal Entry Summarization to No Summarization alone can't give the description in GL.
Along with above, in the Journal Line Definition screen, you may need to add Journal Line Descriptions at Journal Line Type level.
More details on SLA Implementation Guide.
Accounting Methods Builder -> Journal Lines Definitions -> To Define Journal Lines Definitions
By
Vamsi

Victim of slamming and BT incompetance

In March I signed up to BT Broadband on a special offer of £16 per month with the first 6 months free, I also paid for a years line rental in advance. 2 weeks later I was advised that BT had received a request to transfer my line, I stated very clearly that I did not request a transfer, why would I after I had just paid a years line rental. Since then I have made numerous phone calls and emails communicating with BT TRYING TO SORT THIS OUT. Despite all this BT have erroneously charged me for broadband that they have contractually agreed to supply free for 6 months. Customer service at BT agreed that I had been slammed and said they would refund me, nothing has been refunded and what's more I have been charged even more. After 3 months and dozens of phone calls and emails I am still being charged. I advised BT that I was so desperate that despite all the emails and calls NOTHING was done that I had no choice other than to invoke the direct debit guarantee and reclaim the money erroneously charged. I have today received an email from BT that if I don't contact them by midday tomorrow they would cut off my broadband service. I will of course contact them YET AGAIN, but I am not holding my breath in trying to finally get this catalogue of errors from BT sorted. I do of course have copies of all email correspondence between myself and BT which states quite clearly that what I am saying is accurate and a true reflection of the facts, but somehow BT have contrived to ignore and procrastinate immeasurably.

Hi Stevbren,
Welcome to the community forum. I would like to take a look at your account to see what has gone wrong. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Elderly Parents Slammed by BT & inaccurate record ...

Where do I start apart from expressing that I am at the end of my tether and fed up with having to re-tell my story to everyone I've spoken with at BT Customer Services because nobody seems willing to accept ownership of my parent's problem/complaint. My mother & father are in their mid-70s and English is their second language, Italian being their mother tongue. I have conducted most of their business affairs such as cheque writing, bill paying etc since I was at junior school, I am now 45 yrs of age. On my instructions my parents never do business with any tele-sales callers & their stock answer is " Send me any offers in writing and I'll let my son deal with it ". My parents have been with BT ( or the GPO as it used to be called ) since they first had a telephone in the 1960s. The BT contract is in my father's name. My parents also have a contract with Onetel with whom they make their international calls.
On 17th November 2010 my parents were called on their home number by a BT Sales person. The tele-sales person spoke with my mother & it would appear was offering her a new & different contract from that which they were on. My mother's command of English is such that she cannot even recall what was being offered though she did tell the caller to send any offers in writing from her son to deal with. About a month later my parents received a BT Bill for £106.54 which was significantly higher than the usual amount that they were used to paying. It was also at this time my mother found she was no longer able to make outgoing international calls on her Onetel account. I ascertained that the Onetel account had been terminated at the request of BT who had contacted Onetel without my parents’ consent. On 17th December 2010 my wife contacted BT customer services in order to query the size of the BT Bill and the Onetel issue. The initial overseas call operative with whom she spoke would not discuss the issue other than to state that the bill was correct and that my parents owed the money, she would not discuss the slamming issue. My wife asked to speak with a supervisor, she was then informed by that supervisor that BT were aware of the issue and knew which tele-sales person was to blame. The supervisor went on to state that they would return my parents contract back to what it had been before 17th November 2010. This supervisor even went as far as to recalculate the bill and advised my wife that my parents need only pay a sum of £76.01. This sum was paid at the post office by my parents on 21/12/2010 ( I have the receipt ). That we thought was the end of it.
On the week commencing 14th March 2011 my mother contacted me in a panic stating that someone from BT had called her and threatened to cut the BT line unless they gave their bank details over the phone there and then. Needless to say she declined and had called me. I then contacted BT and immediately and asked to speak with a supervisor, the BT operative initially declined but when I explained it was in relation to an on-going issue he reluctantly agreed. I was left on hold for quite some time and then a supervisor spoke on the line, I had difficulty understanding his accent and he spoke very quickly and my initial impression was that he was upset at having been taken away from his desk to speak with me. I explained my parents’ problem with the slamming and my wife’s call on 17th December. This supervisor spoke to me like I was something unpleasant that he had just stepped in. He informed me that the only record of my wife’s call was that she had stated that BT took advantage of the elderly and that they had requested time to pay because they couldn’t afford the bill. There was no mention of the slamming, no mention of agreement to put them back on their old contract, no mention of the revised sum of £76.01. I asked why on earth anyone would come up with a figure of £76.01 to pay unless it was given to them, he was having none of it. I then stated I wanted to complain about the obvious lies told to my wife and the slamming issues. This was greeted by an absolute tirade of abuse with the supervisor stating that “if your parents couldn’t afford the contract why did they agree to it” and that, and I promise this is the absolute truth, “if I was a good son then I would pay my parent’s bill for them because they can’t afford it.”
Enraged by this comment I asked for the supervisor's details so that I could complain about him, his answer to this was that he had told me at the beginning of the call and that I should listen more carefully. I reminded him that the call was probably being recorded and that he had an obligation to identify himself. After much further dialogue he finally provided me with his name though I had to ask him to spell it phonetically as he rattled it off extremely quickly. He also refused to identify where the call centre was saying what difference did that make, well n my opinion it would have helped with identifying with whom I had spoken with!!!! I then asked to speak with his supervisor and was informed he was as high as it gets and he was right I was wrong etc etc etc.
I ended the call, rang BT again where I spoke with another operative and asked for a supervisor, this was declined unless I explained why, I explained everything from start to finish. The operative then said he would get a supervisor, I was kept on hold for about 10 minutes before the same operative came back onto the line and said he couldn’t find any supervisors and that he had marked up my parents account for a supervisor to call me on my contact number by 11am on the following day. Needless to say I never received that call though my parents did get another call threatening to cut them off again.
I then read a number of BT Complaint forums and decided to send an e-mail of complaint direct to the CEO of BT, No reply to date.
I then managed to speak with someone at BT in an onshore call centre by the name of Adrian Greeves, this was by selecting the wanting to leave BT option, although he was in a broadband call centre he still listened to my entire story and appeared genuinely shocked by the experiences I had. He took my details and true to his word called me back later that day stating that all of the details I’d given and my complaint was being looked at. I also asked that all contact be made through me and that the threatening calls to my parents cease. He stated that it would take a few days for the calls to all be listened to but that he or someone else would contact me. I was left with the impression that this was not an uncommon problem. On Friday 18th March, despite my request that all contact be via myself, my parents got yet another threatening call so once again I contacted BT. The operative informed me that my parents account had a note on it stating that Adrian Greeves would be calling me after 5pm on that day. I did not receive that call.
On Friday 25th March 2011 I discovered that my parents’ phone line had been disabled and that they were no longer able to make any outgoing calls so I rang BT again speaking with an onshore call centre operative who stated that he knew “Aidee” Adrian Greeves. I had to explain the whole story again and the chap I spoke with was extremely compassionate and looked through the notes on my parents account and stated that my complaint was marked up as resolved by a supervisor stating that a voicemail had been left on my contact number. I explained that this couldn’t possibly be true as I do not have the voicemail facility activated on my mobile so yet again someone at BT has lied within the notes. This operative then began to delve deeper into my notes and I was kept on the line for about 45 mins whilst he went backwards and forwards with account supervisors. All of a sudden a foreign accented voice came onto the line, this person had no idea who I was, what my call was about or who I had been speaking to. They confirmed that they were in India so not even in the same country as the person with who I had been speaking. I asked to be put back in touch with the last person with whom I had been speaking to. I was informed that there was no way of finding this out. I went on to explain that I am a serving detective sergeant with 26 years service, I work in the intelligence unit and I KNOW that a footprint is left on the account every time someone so much as looks at it! This fell on deaf ears so I once again I terminated the call.
I then contacted BT using the option stating I wanted to leave BT, this was spookily enough directed to a UK call centre. Once again I had to recount the entire story from start to finish, I was informed I couldn’t speak with a supervisor there and then but that the complaint would be raised and that I would receive a call within 3 to 5 working days. 3 days are no up but I’m not convinced that I will ever be contacted and am getting to the point where I envisage having to raise the matter with OFCAM via the mediation service.
I am gobsmacked by the lack of customer care at BT and the fact that nobody seems able to take ownership of this complaint or to act upon the requests within it.
I was given a reference number re my last complaint and wondered whether one of the moderators could confirm that it is genuine as my experiences thus far have made me very sceptical.
The reference I was given by a Mr William Casey was VOL0*************
To date I estimate that I have spent some 6 hours on the telephone to BT and do not appear to have made any headway in getting to the bottom of all of this.
I await salvation
Franco

Hi Franco
Sorry about the delay, just had a look at our inbox and your email is right at the top so we'll get you an anwswer out by tomorrow.
@julesupnorth I'll be happy to help you out too and get this fixed for you.
Could you drop me in an email as well please with your BT account and telephone number along with a link back to this thread.
Just use the 'contact us' form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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WRT54GS slamming Cable modem with Packets

I'm having trouble with my WRT54GS locking up my Cable Modem. TWC says its slamming the cable modem with too many packets. Is there any way to check this on my end? Full story below.
A little about my set up. I have Time Warner Cable business class Roadrunner service. 5 Static IPs. 4 being used at the moment. The Cable modem has a 4 port switch built in. Port 1 has a month or so old WRT54GS router v7 latest firmware (Gateway mode, Channel 6). Port 2 goes to my Sonicwall Barracuda them my internal network which also has WRT54GS router v7 latest firmware (Router mode, Channel 1). Both routers are sitting next to each other. Ports 3 & 4 have a Vonage Router hooked to each of them.
I started having trouble April 5 with the Internet being down that morning, then that night and falling morning. I power cycled the Cable modem to restore service. Called Time Warner Cable after the third reset. They told me that didn't see anything wrong from their end and I should call them when it is down. I did this and they said they would send someone out the next morning Friday. They came out on Friday morning and Checked cable which the tech said was fine so he replaced the Cable modem around 11:30. Fifteen minutes after he left the internet went down. I called TWC again. They did diagnostics on the cable modem from their end and saw that whatever was hooked up to port 1 was sent out 400 packets/sec. I think they said the cable modem could only handle 300. Port 1 is connect a WRT54GS v7 (latest firmware). We are using it for our Blackberries from Cincinnati Bell for WIFI and UMA service (like T-Mobiles @Home service) for VoWiFi. I turned off all the phones but the router was still slamming the modem with packets. I turned off the WiFi just in case someone hacked our WPA2 key. Still slamming the router with packets with only my laptop hardwired to it for setting up the router. I turned off the router and the modem wasn't getting hammered anymore. Port 2 which is my internal network was only up to 150 after open a lot of TV shows. Ports 3 & 4 nothing. I disconnected the WRT54GS hooked to Port 1.
15 minutes after I got off the phone with TWC internet goes down. They send out a tech on Saturday to check the line again. he sees a slight problem on the line but it should not be causing a problem which the first guy might have thought. But since I am having trouble he goes outside and checks the connections. He finds loose connection and a bad line cap (blocking cable TV). He fixes the connections and replaced the line cap. He comes back inside and rechecks the line. Everything is great no more fluxation of signal or packet loss. I hook the WRT54GS back but it still takes down the modem. So I figure that it's just bad. So I take the WRT54GS from my internal network and set it up to match the one for the Blackberries it's replace. I install a WAP54G on the internal network in it's place. I can't get my Blackberry to get a UMA connection and doing Google searched find this page
http://www.blackberryfaq.com/wiki/index.php/Linksys_Router_Tips
I set up my router and Assess point with the setting from the above except the channel setting leaving them on channel 6 & 1 so they don't interfere with each other. Set: Fragment Threshold : 2304 (256-2346), RTS Threshold : 2304 (0-2347) and Beacon Interval : 50 (20-1024 ms). I also Enable WMM QOS. My phone connects and internet seems to be staying up Saturday Evening. I come to work Sunday afternoon and Internet is still up. I check my phone I have UMA signal and everything is right with the world. 20 minutes later internet goes down. I unplug the WRT54GS and power cycle the cable modem. I am now waiting to see it the internet will stay up without any WRT54GS hooked up.
I have not had a problem before and both Linksys are not even 6 months old. I have read review were people have had trouble with the WRT54GS. Were some people have no trouble will other all kinds of trouble.

As you said cable connected to the pc is working fine!!...connect modem to the router WRT54GS...reset the router once (30 secs) in such a way that Power light on the router is blinking...power cycle complete network i.e., unplug modem & router power cable for 30 secs...plug in modem power cable once lights are solid green plug in the power cable to the router...its important that after upgrading firmware resetting the router is important...so try this & it should deifnately work.Do the wireless & advanced wireless settings as router is currently in default settings.
Also, you want to connect your access point WAP54G to the router & open the setup page of WAP54G using 192.168.1.245 do the wireless settings & try connecting to the wireless router & then check....should work.

Using SQVI to generate report of open and released delivery schedule lines

All,
I'm using SQVI to generate an excel spreadsheet for some buyers to show open released schedule lines because they are a 1 line item per scheduling agreement company.
I used the logical database MEPOLDB instead of a table joint and pulled fields from EKKO(vendor, SA #,&purchasing group), EKPO(Material Number), EKEH(schedule line type), and EKET(delivery date, scheduled qty,previous qty).
Does this sound like I'll get the results I want on paper as long as I use the right selection criteria, because the report I'm getting isn't quite what I expect? I am unable to identify which lines are authorized to ship vs. trade-off zone, planning, etc. in the report thus far.

Hi Mark,
I have faced same requirement. I am not sure about transporting to TST and PROD. I done by this way.
After generating SQVI program in DEV , I assigned that program to a transaction and tested in DEV. Later i have regenarated SQVI in Production. then I assigned the generated Program to same transaction in DEV. And transported the Tcode assignment of program to Production..
About authorization , if its not sensitive report, BASIS can restrict at transaction level.
Regards,
Ravi.

Unable to capture field values in Master agreement Line Items

I am trying to get the field values from master agreement line items page. I have written the following code to get the line item details which is working fine to capture part number and quantity->
agreementBean = doc.getRootParentIBean();
lineItemCollection = agreementBean.getLineItems();
collectionsize = lineItemCollection.size();
for(i=0;i<collectionsize;i++){
     collectionbean = lineItemCollection.get(i);
     partNum = ""+collectionbean.getPartNumber() ;
     Quantity = ""+collectionbean.getQuantity();
     throw doc.createApplicationException(null,partNum + " , " + Quantity );
Now, my problem is that I am unable to capture the following field item values in the master agreement > line items page.
1. Price Unit
2. Unit Price
3. Product Category
4. Plant
Please help me to find the values.
Thankx in Advance.
Su
Edited by: subrataindra on Aug 10, 2010 11:11 AM

This will return the name of the plant.
.getExtensionField("PLANT").get().getDisplayName(session);
Check if this returns the product category
collectionbean.getExtensionField("ITEM_CAT").get().getDisplayName();
This will Return the Price
collectionbean.getExtensionField("PRICE").get().getPrice();
(return type :BigDecimal)
This will return the currency
collectionbean.getExtensionField("PRICE").get().getCurrency;
(Return type:String)
Similarly to retrieve other fields for which there are no standard functions, use .getExtensionField("Field ID")
Hope this helps
Regards,
Immanuel

IF Statement in Join Line

Is it possible to use a IF statement (i.e. CASE, DECODE) in the Join Line?
I need create a query that depending on the value of a column it will determine if I use a column A or column B in my join statement. I was thinking something like the following:
Select a.Value1, a.Value2, b.ColumnA, b.ColumnB
FROM Table1 a
INNER JOIN Table2 b ON a.Value2 = (if b.ColumnZ='Dept' then b.ColumnA else b.ColumnB END)
Oracle Version 10g
OS Windows XP
Thanks in advance!

Hi,
Remember what a CASE expression does: it returns a single value in one of the SQL data types (such as VARCHAR2, NUMBER or DATE).
Each THEN (or ELSE) clause of a CASE expression references something that the CASE expression might return, so after each THEN (or ELSE) keyword there must be a single value in one of the SQL data types.
So you can't say:
case tdsi.level_code
     when 'L' then tdsid.privilege_code = tdlm.location_code
     when 'R' then tdsid.privilege_code = tdlm.region_code
     when 'C' then tdsid.privilege_code = tdlm.country_code
endWhat is the data type being returned? "tdsid.privilege_code = tdlm.location_code" is not a single value in any of the SQL data types.
If location_code, region_code, country_code and privilege_code all have the same data type, then you can do something like this:
join      dirpipe.dirpipe_location_map      tdlm      on      case tdsi.level_code
                                        when 'L' then tdlm.location_code
                                        when 'R' then tdlm.region_code
                                        when 'C' then tdlm.country_code
                                   end     = tdsid.privilege_code

Bt line slamming

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