BT Net protect & windows 7

Hi
I tried to install this on my sons Acer Aspire running windows 7 64 bit it seemed to work fine until the following day when he tried to boot it up and got the blue screen of death!, have managed to restore it and is now back to using Norton. Any Ideas why and how to get round it???

sounds like a no then....

Similar Messages

Cannot Install "BT Net Protect Plus (McAfee)"

Cannot Install "BT Net Protect Plus (McAfee)"
Download and run - "McAfeeSetup-Serial.exe"
Nothing happens apart from 10 seconds of windows loading icon....
I checked Windows Logs for Application
Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48
Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48
Exception code: 0xc0000417
Fault offset: 0x0007e836
Faulting process id: 0xc4c
Faulting application start time: 0x01ce5645af9e24dc
Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Report Id: ee38572f-c238-11e2-b862-8c11f91acf97
Using Windows 7. No other security or virus scanning software installed on PC.
The McAfee Family Protection software installed without any problems..
Thanks,
Terry.

I take it you have used this link to get BT Netprotect
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
My advice would be not to install it. It causes problems on some computers and uses a lot of computer resources. Do a search on this forum to see how many have had problems with it. McAfee also scores poorly in reviews. You can get better free antivirus such as Microsoft Security Essentials, AVG 2013 Free or Avast Free.
As an aside can you use a smaller font. The large font makes your post hard to read.

Net Protect Plus Error Message Issue

Guys I am a BT employee anf get option 3 so I have Net Protect Plus.
It shows all the boxes green with a green tick.
I got a message tonight saying you need to do a scan so I tried and no matter what type of Scan I try I get
an error meeage in a red notification box.
"An unexpected problem occured during your Scan
Please click OK to go back to the Home page, and then try running your scan again."
As I said this is for Quick, Full or Custom Scans.
Any Ideas?
I have verified subscription and that is fine.
Window 7 computer (no other issues)

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Looking for SQL*Net for Windows 95

I have Brio client installed on my laptop running Windows 98. I am looking for SQL *Net for Windows 95, to connect to an Oracle database running on Solaris. Where can I find it.
How do I connect? I tried MS ODBC and it did not work.
Please help
My email address is [email protected]
Thanks in advance

despite that I do not know the type of the Firewall , I was able to adjust Oracle with Microsoft ISA server as follows :
go to oracle server on Windows 2000
open system variables
insert the following variable : USE_SHARED_SOCKET
make its value : TRUE
restart server
this variable will make you able to share ports on windows platform ,, this is essential because Oracle servers replies back on any port randomly when trying to connect to it ,, you can track this by enabling tracing for listener.
on firewall you will need to redirect connection received by the firewall on specific port on the firewall and NAT it to Oracle server IP/port .
this is proven work
on UNIX you do not need this beacsue Unix natively share ports.

BT Net Protect

Am installing Net Protect on a Windows 7 64 bit machine with expired McCaffee Software still present. On running the Net Protect installer I get a finishing message to restart windows. Windows will not restart - I can only go to Safe Mode and
then find a Restore point. I have now tried 3 times to complete the installation with the same result.
What to do ??

After uninstalling, it might be as well to run the McAfee removal tool before reinstalling so that you start with a clean sheet. You can download the tool here: http://service.mcafee.com/FAQDocument.aspx?id=TS101331.
You can click the white star next to this message if you think it was helpful.

[Ques] BT Net Protect V11...

I noticed my Windows XP Laptop is now running version 11 of BT Net Protect Plus. It seems to have a modified front end and has added a Shred option to the right click pop-up menu when you select a file/folder.
Thing is my desktop PC running Windows 7 Ultimate x64 is still running version 10.5. I cannot find out anywhere if 11 is out yet for Windows 7. Doing a manual update tells me it is up to date. Any ideas?
Chris.

I have a similar problem as I too cannot seem to set up an scheduled scan. I'm using Windows 7 Professional and this problem seems to have arisen since I installed Windows 7 Service Pack 1. I've tried uninstalling Net Protect Plus, running the Mcafee software removal tool and then re-installing Net Protect Plus but to no avail.
I e-mailed a query to BT and received a call saying that it may be a problem caused by the Yahoo browser and that I should contact Yahoo. I haven't done so because to the best of my limited computer knowledge I do not use the Yahoo browser.
I have another computer running Windows 7 Home Premium with Service Pack 1 installed and have had no problem with setting up a scheduled scan on that computer.
Any help/suggestions will be greatly appreciated.
Regards
John.

BT Net Protect is garbage

I installed this on my laptop, Windows 7 64bit, Celron(R) Dual-core CPU T3000 @ 1.8GHz 1.79GHZ and 4.0GB of memory and during a scan it used almost ALL of the CPU making using the PC for other tasks useless, I tried a full scan and after 15 hours it had only completed 64% (the Hard drive is only 160GB) I then gave up. During normal use of the PC the on demand scanner was using around half of the processing power. Needless to say it has now been un-installed and Avast free installed along whith Comodo firewall neither of which take up huge amounts of processing power. If you are thinking of installing this then beware.
Regards,
Frogman

pottyperson wrote:
terminator wrote:
don't like norton uses alot of resources on pc up and macafee net protect free with bt
Believe me, McAfee is the worst resource hog of all the AVs I ever used, and I'm not alone in that. I don't see any sense in sticking with McAfee just because it's inclusive while there are plenty of [...] alternatives.
Agreed. I've posted elsewhere about how my netbook came with McAfee, was running really slowly, so I tried Norton, and have never looked back.
There were issues with the old NIS (before about 3 years ago, or so), and I think a lot of people that say NIS is bad simply haven't used the newer, revamped, version - apprently they rewrote it from the ground up, and it work beautifully - I have a low powered netbook (1.6Ghz Intel Atom N270 with 2GB RAM) and am runing Norton Internet Security 2012 and barely notice it's even there most of the time, yet it's succefully spotted and captured numerous threats (mostly in Spam emails).
I would recommend it, over McAfee, to anyone.
I don't work for, nor am I associated, in any way, with, Norton, Symantec, or any other company, or group, connected with them.

BT Net protect problems again

I am running Net protect plus on windows 7. Since i upgraded to the new version of Net protect plus i have been having problems running a scan which shuts my laptop down at around 37%, i have run the McAfee uninstall tool, re installed Net Protect plus and guess what, yep my laptop shuts down at 37%. I have uninstalled Net protect plus and using AVG until i find out if anybody knows why this happens.

Hi Gt37,
Thanks for the post. I have not come across this issue before however I can help.
Please drop me an email to the email address in my profile, include your BT account details and the link to this thread. Once I have your details I will seek help from the Net Protect product support guys.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Net Protect Plus

Hi all
I have been using BT's Net Protect Plus since i have been with BT as my isp.
A few weeks ago i formatted my harddrive and installed and fully updated my computer.After i had everything installed and updated i started to install world of warcraft from the official disc's that i have had for the last 5 years.After installing the first version of wow net protect plus flashed up a warning and quarantined a file within the wow folder then tried to install the first expansion(Burning Crusade)but I was unable to due to the file that was blocked i know for 100% certainty that this is a false positive and not a real virus.The name given to it in the quarantine folder was artemis81dd39507884 which is a generic term given to what net protect plus thinks might be a trojan.I tried restoring the file but it didn't help.I was therefore forced to disconnect my router from my comp restore the file and disable btnetprotect plus to be able to install the other expansions for wow.When i had finished installing all the discs up to cataclysm i re enabled net protect plus and was then able to update wow fully and use the game.How ever this file was still blocked by the security software.
I also am a member of a web site that i use for most of my gaming purposes.This service is www.metaboli.co.uk. It is a subscription based service that i pay a monthly fee for and for the monthly fee i can download and play games like assassins creed 2 amongst others.Net protect plus blocks around 15 games from the service giving them the same generic name(artemis ...).Again i know these are false positives
I have tried sending these files to mcafee from the quarantine folder in the hope they will be looked into and removed as a detection.Some of these games i have sent off multiple times to mcafee over the last 2 years and still they are detected.
When trying to send some of these files off I'm given a notice saying they are too big to send to mcafee.
For the life of me i don't understand why the is NO way for me as an end user to allow these files to be ignored.It is after my computer and i should be able to have the final say what does and what does not run on my computer.I should add that I'm a fairly advanced computer user and build computers so i do have a fairly good understanding of how they work.
I also have what appears to be an issue with the installation of the firewall. Specifically some of the firewall settings from a default install of net protect plus.If i goto Firewall/setting/attack detection every setting in there is set to No(to not detect)from a default install.
As a result of these issues i telephoned tech support.The first tech support person i spoke to me wanted to remotely connect to my comp so he could see what i was talking about.Upon remotely connecting to me he tried to find the quarantine folder and was unable to to so i had to show him.At this point i thought to myself he is not going to know much regarding these issues if he does not even know how to find this in the net protect plus settings.After around 30-40 mins i was told my issue would be raised to the relevant department for my issue as the tech support engineer was unable to resolve the issue.Why did it take 40 mins just to get told it would need to be escalated to the relevant department for my enquiry i thought.I was finally told here that someone from BT's security department would ring me back with in 24 hrs.
The following day someone from the relevant department telephoned me.They again remotely connected to me after i had explained all the above.The engineer then went to the quarantine section of net protect plus and tried to send the files to mcafee himself.I explained that i had done this numerous times over a 2 year period and that some could not be sent but he decided to try.When he found that some of the files were too large to send i was told that he would need to do some research and would telephone me the following day.
I was telephoned the following day as promised(a plus as this has failed in the past).Again the engineer wanted to remotely connect to me.This time he made a folder on my hard drive and wanted to put a copy of each game into this folder to send to mcafee via e-mail.He started by copy and pasting one of the games into this folder and then proceeded to next.I then had to explain that what he had just done was a waste of time as the so called infected files were quarantined and not in their original folders.
At this point i asked the engineer if his intention was to send off the whole game for each game to mcafee.He said yes it was.I then expressed concerns over this as that was a lot of info and that world of warcraft alone was well over 20 gig's.He then told me it was the only way to get these looked into.I therefore said if he told me where they were to be sent to i would see to it.
After copying all the games that were affected like this to a separate folder on my PC i decided to check how big the folder was.In total it was 107gig's.When trying to e-mail these of with the poor uploads speeds my service has this is going to take close to 2 weeks worth of time just to upload and that's if i just leave my comp doing this and don't want to use my net for anything else.
Whilst i appreciated the engineers time and effort at looking into this for me it is just mot a practicle solution for me to mail off this amount of info and tie my comp up for such a long period of time.
The quarantined files issue could all have been avoided if there was a way for the end user to choose to ignore certain files but it seems that mcafee think all end users that use their product are incapable of making any decision about their own safety!.
I never did get a response to the firewall settings i asked about,and now find myself in the position of wondering
1).if this is really the only way to deal with the quarantined files.Why cant i just mail of the so called infected files?.
2).What should be done regarding these firewall settings
Sorry for the long winded post.Any thoughts or possible solutions would be appreciated.

Hi Bifta,
Thanks for the post. I would like to get this looked in too.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
As soon as I have your account details I will make a few enquiries on how to sort this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Should i put bt net protect on my mac mini

I am new to Apple mac mini, do I need to put anti virus on, I am with BT so can get their BT Netprotect for free?
Please advise.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
   3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
   For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, your browser, or anything else.
Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
High-priced commercial software such as Photoshop is "cracked" or "free."
An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
You win a prize in a contest you never entered.
Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
Anything online that you would expect to pay for is "free."
Unexpected events
You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
   6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Trouble downloading bt net protect plus (incorrect...

I am having trouble downloading bt net protectplus to my laptop. When I enter my details into the initial log in pag,e it then tells me that I am not entitled as I am only on option 1 and should upgrade - I'm on option 2!!!
This happened on my home PC also and I had to call cust services to sort it out. It'd be great if someone could advise me on what to do again because last time I was on the phone for over an hour!
I definitely am on option 2 and have already got net protect on my PC. Just need it on my lap top too. Thanks!

Hi,
I was afraid you might say that! Last time, they ended up telling me to download from another link. The one I'm trying is www.bt.com/netprotectplus/download but there is another place to download from and that's what I can't remember. Any ideas on that by any chance??? Thanks again.

[Ques] BT Net Protection Plus Licences...

On my Infinity package I get seven licences for BT Net Protection Plus. Now, in the past, this was installed on three different laptops which are now defunct (two broken, one now runs Ubuntu).
Question is are those three (of the seven) licences locked to those laptops forever, or will they be added back to my pot of licences? Is there something I have to do or will it just happen?
Thanks
Chris.

Don't know if this will help, it's how to deactivate McAfee licences so may be the same for BTNetprotect. The other thing is just to keep installing on computers until they have all been used and when you try to put it on the 8th computer it my ether install or tell you what to do to get a licence.
http://service.mcafee.com/faqdocument.aspx?id=TS100996
However my advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523

BT Net protect blocking program

Hi
I have BT net protect plus Mcafee and i am having issues with a program installed
I have given it full access in Mcafee,and even opened the port in both TCP/IP and UDP but i am still getting a connection error
any clues?

Hi Fatboyhurst,
What program are you having problems with?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Downloading BT net protect

Why can't I download BT net protect to my computer. My wife has been using it for years. My name is on the phone bill but no matter what I try it doesn't recognise my details. I've logged in with my wife's details but still no luck.
Do I have to join MyBT and if I do will it mess with my wife's account?
My life won't be worth living if that happens!

If you follow this guide. You will need the primary account holders username which may be the primary account holders email address and the password for the account.
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
If you are not desperate to have BTNetprotect then the general opinion on this forum is not to install it as it has been known to cause problems. It is suggested that you use another antivirus such as Microsoft Security Essentials, AVG 2013 free or Avast Free.

Bt net protect wont activate

Hello,
My bt net protect has stopped working and needs to be activated.
Click on the activate option and nothing happens...
Any ideas on what to do??
Many thanks
probbo21

john46 wrote:
there have been many assorted problems posted about this programme recently many seem to be installant it and using alternative programmes lie MSE and AVG
Yes. There's a bit more here: BT Forum AV Advice.
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BT Net protect & windows 7

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