BT Netprotect plus home network problem

I am having real problems with my home network when Netprotect plus is installed, which BT have been unable to resolve.
My network consists of two PCs running XP with service pack 3, a Netgear NAS drive, a laptop with Vista and a home hub 2.
All computers have file sharing set up correctly, no computer names are duplicated, all have the same network name set etc.  All devices show up on the network but I cannot read or open files on the different PCs and the laptop. The only device that I can open files on is the NAS drive - which clearly does not have NetProtect plus on; the NAS drive cannot however access my PCs for backing up purposes.
We have tried everything; permitted IPs are all set up correctly but even switching off the firewalls in NetProtect plus makes no difference, nor does removing and reinstalling NetProtect plus.  If I remove Netprotect plus from a particular PC then other devices on the network can access that PC perfectly normally - indicating that the problem lies with NetProtect plus.
The only solution would seem to be to move to another antivirus/netprotect programme.  But if anyone has any other ideas that would be much appreciated.
Ian

A postscript:
In the end I gave up on Netprotect plus and installed Kaspersky on the main PC, leaving Netprotect plus on the rest of the network. Kaspersky works perfectly. The other machines on the network can read and copy files from the machine running Kaspersky, which is what I needed. The reverse operation does not work, ie I cannot open and read files on the machines running Netprotect, but this does not cause me any problems. Incidentally, BT support were unable to sort out the problem!!

Similar Messages

  • BT NetProtect Plus Firewall Setting Problem

    I have just downloaded the new BT NetProtect Plus.  In checking it out I find the Firewall settings for Attack Detection are all set to No.  These settings can be edited to yes but McAfee recommends that the No settings  are not changed.  Having also installed NetProtect on my laptop, I also find the settings are set to No.  On both computers the summary, with the big green tick, says my computers are secure and no action is required.  How can they be if the aforementioned No settings remain at No?  I tried McAfee for an answer but they wanted £28 for the privilege.  To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer.   BT India help did not know the reason for the No settings.  

    napper wrote:
    I have just downloaded the new BT NetProtect Plus.  In checking it out I find the Firewall settings for Attack Detection are all set to No.  These settings can be edited to yes but McAfee recommends that the No settings  are not changed.  Having also installed NetProtect on my laptop, I also find the settings are set to No.  On both computers the summary, with the big green tick, says my computers are secure and no action is required.  How can they be if the aforementioned No settings remain at No?  I tried McAfee for an answer but they wanted £28 for the privilege.  To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer.   BT India help did not know the reason for the No settings.  
    Couple of links here;
    http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
    https://community.mcafee.com/thread/26401

  • Will Time Capsule solve my home network problem?

    My 2 laptop pc's are connected to westell dsl modem/linksys router. However my 2 brand new Macs see and list my network, but will not connect to it. Will TC be a better way to connect my home network?

    If both Macs are running Leopard, then make sure the Linksys router has the newest firmware available from the manufacturer.
    Linksys has had problems with Leopard so make sure you have the latest software/firmware for it.
       Joseph Kriz

  • Home networking problem with new WRH54G

    I just bought a new WRH54G to replace my old BEFW11S4v2 which was experiencing drop outs.  I have a simple network with two PCs wired to the router sharing a cable modem Internet connection.  The PCs are both running XP.  With the new router the PCs can each access the Internet but don't seem to be able to see each other on the LAN.  I stick in the old router and the PCs see each other and share files.  I put in the new router and I get a message saying I don't have sufficient permissions to access other PCs.  I swap the routers - works fine with the old, doesn't work with the new.  I have run the XP Home Networking Wizard repeatedly but the results don't change.  Have I missed a configuration parameter on the new router?  I tried Online Chat but the guy had me run the Wizard again and then he disappeared.

    Thanks for the suggestion - that's what the Online Chat person suggested last night.  Remember, I described that everything works fine with my old router (BEFW11S4) (except for the continual disconnects).  File and printer sharing is turned on and configured correctly on the PCs.  It's only when I replace the old router with the new router (WRH54G) that the two PCs can no longer see each other.  Linksys experts keep telling me to turn on file sharing - but it's been on and working for years.  There's something about replacing the old router with the new router.
    Anyway, I've located the problem in general terms.  I recently installed Norton 360 on both computers.  Norton 360 contains a firewall.  When I turn off this firewall everything works.  It's my problem and not Linksys'.  I had checked the Microsoft firewall but didn't realize that Norton 360 also had a firewall.  I don't know why the old router works - I've got to check on that.  Maybe this experience will help somebody else.

  • "Xfinitywifi" vs home network problem

    My wifi connection changes from my home network to "xfinitywifi" every time my Mac Pro goes to sleep or restarts.  This change is accompanied by a popup to sell me xfinitywifi service.  A soon as I select my home network the popup disappears. How can I lock the Safari browser to use only my home network?

    You need to get the Wi-Fi turned off in the Xfinity modem/router. You are asking for trouble when you have two Wi-Fi networks within proximity of each other. Also, I believe on the Mac, you can set a preferred network and have it connect to that. You should also be able to forget the Xfinity Wi-Fi network so it won't automatically connect to it.

  • Home Networking Problem - Help!

    I'm to network my Windows Vista Laptop and my Macbook over my home network but I'm having trouble.
    I've gone through the steps (i.e. turned windows sharing on Macbook etc...). I've tried connecting from the vista laptop and vice versa.
    When I go to network on the Vista my Macbook shows up on the network. I click on it and I'm asked for my username and password. When I type them in I'm told there incorrect. I've check - there correct.
    When I try to connect from the Macbook I'm told the location doesn't exist or may not be operational.
    Any suggestions on how I can the connection up and running??
    Cheers!

    When you are connecting to the MacBook from the Vista computer and are typing in a username and password, are you using a username and password of one of the accounts on the MacBook? If you try to use a user account that exists only on the Vista machine, the MacBook won't know who you are.
    Best of luck.

  • E2000 home network problems

    Hi guys,
    I am using the E2000 for quite a while now and I always got the problem that once a week all my computers on the network can't recognize each other, the weird thing is that the computers can access the internet when it happens.
    I did found a solution for it, when I go into my router's webinterface (on 192.168.x.x) and right on the homepage I scoll down to the "Reboot" section I click for "reboot" (I dont know if it states "Reboot" cause I have it in dutch language, but thats what it does) the software/router reboots and when its up again the problem is immediately over and all of the sudden the computers can recognize each other again.
    It's pretty annoying to do this every time and I am doing this from the moment I bought the router, I was looking in the "Support" section to check to see if a firmware upgrade was online. But I already got the newest version: 1.0.04.
    Can anyone please tell me were to look for a solution for this? I haven't contacted anyone at linksys for this yet cause I think I got bigger chances at the forum.
    Really appreciate any help, thanks!

    Hi again,
    It really seemed the solution I needed, made alot sense. But unfortenately it wasn't, I got them still on a reserved IP address in DHCP mode, but yesterday evening it happened again. I had to reboot my router and after that it worked again, I also checked this time the dhcp lease time, and I got it on default (0) which is 1 day maybe that can be it?
    The thing is this week I am going to setup a testing web-server for my work, and then it would be annoying when my router releases the IP address and my network connection doesn't work.
    Maybe you know an other thing I can try out?
    In any way, really thanks for your effort with helping me out here.
    Greeting
    Marc

  • Lasejet 1102w plus airprinter issues plus home networking config

    I have printer HP Laserjet 1102w in my wireless network as follows:
    192.168.1.1 ADSL Modem in my bedroom --> 192.168.1.2 TPLINK TL-WR941ND in my bedroom --> 192.168.1.3 TPLINK TL-WR1043ND (AS A REPEATER) in my office in another floor of my house. The printer is in my office.
    The printer works just fine using my notebook. I can print everywhere.
    But when trying to print from an Ipad or Iphone, I cannot print from my bedroom. No printer is shown in airprinter (ipad/iphone). 
    When both ipad or iphone gets repeater signal (far away from 192.168.1.2 TPLink Router) the printer shows in airprinter
    So I cannot print from my bedroom when using ipad/iphone.
    What am I doing wrong?
    I would like to print everywhere using my ipad/iphone. Is there any config to make in 192.168.1.2 router?
    The printer has static IP 192.168.1.11
    Thanks in advance.
    This question was solved.
    View Solution.

    This is because the printer and the iOS devices have to be on the same network, if one is on the primary and one is on the repeater it will likely not work. As I mentioned above that AirPrint often does not work on repeaters or on hotspots due to how they interact on the network. 
    -Spencer 

  • Setting up a home network - problems

    Hello, relatively new mac user here. I have two mac's, a power mac g5 and an imac, both are running the same family version of Leopard. I have a printer setup on the power mac and want to share it with the imac.
    The computers are linked via a router and I know they are connected because when I open iTunes I can see the other computer and access the music files.
    However, I am having difficulty sharing the printer. I went into the preferences and selected the share option on the computer with the printer but dont know where to go from here?
    Any help is appreciated.
    Message was edited by: krzyeyz8193

    It sounds like you have everything setup properly so far.
    All you need to do is select Print from the other computer and then in the window, choose the Shared printer to print to.
    See if the Shared printer will show up in the pull down menu in the Print window.

  • BT Netprotect Plus and Home Network.

    I have just upgraded to BT Infinity and BT Netprotect Plus. My old Desktop, with LAN, and my Netbook ,wireless, both run Windows XP and previously had Mcafee Internet Security on both. Prior to the 'upgrade' the home network was fine. Now in lets call it 'Mcafee', Home Networks, My Home Network, the Desktop sees the Netbook as having an 'old' version of Mcafee although it has been uploaded three times, the latest today. This stops me in my tracks trying to get the network working again. BT Help was no help, apart from, offering to charge me to sort out something which was no problem before. Any good ideas out there?
    Solved!
    Go to Solution.

    There's more here - an ageing thread but still applies.
    You can click the white star next to this message if you think it was helpful.

  • BT NetProtect Plus Problems

    Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident.  Thanks

    Hi Stuart,
    Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
    I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
    I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
    As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
    REPLY
    Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
    I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

  • Running ISQL Plus over a home network

    I have a small wireless home network (3 machines), and installed Oracle 10g on one machine. ISQL works fine on this machine. However, I would like to be able to run queries from the other machines using ISQL PLUS.
    Have tried, //<<machinename>>:5560/isqlplus, but this returns a message that the requested page cannot be found.
    I’ve pinged the database host machine from a second machine: ping <<machine name>>, and got a reply but when I pinged the port on the host machine: Ping <<machine name>>:5560, I got no reply. How do I solve communication with this port.
    Any assistance appreciated.
    JH

    Ping <>:5560, I got no reply.Pinging port is not possible. Btw you can't use somthing what is using ICMP protocol (ping) for testing of TCP connection. So use the telnet command for testing of connection.
    P.S: Wrong forum (section) for this type of problem.

  • Problem printing to printer attached to a pc over home network

    I have a home network with two computers, a Dell running Win XP and a new iMac running Leopard. I have Fusion installed on the Mac running a virtual PC on WinXP as well, so I effectively have 3 computers. I had an old HP printer attached to the Dell that both the Mac and its virtual PC could see and print to fine over my network. I had to replace the printer and now have a Canon MX700 attached (by USB) to the Dell, and am having trouble with remote printing. I was able to "add" the new printer to both the Mac and its virtual pc, but only the virtual pc is able to print successfully. When I try printing from the Mac applications, using the driver for the MX700 printer found during the add printer setup, I get an error message. I then tried a new setup with a generic (Gutenprint) driver, and the printer was spitting out blank pages. Then I downloaded another driver from Canon's website for OS X 10.5, and it still didn't work. (I am not sure if I was supposed to uninstall the previous drivers first, and if so,I don't know how to do that since I am still new to the Mac environment. I just am assuming that the new drivers take over for the former one.) I assume that the problem is a driver problem and not a network problem since the virtual pc on the Mac works fine and my old HP worked fine with the same network setup. Any help?

    gosox13 wrote:
    Thank you again for sticking with me on this. Frankly, I was very surprised when the Canon did not work even when I carried it downstairs and attached it directly to the Mac by USB. I used the installation disk, which said it installed successfully (after several tries where it kept getting hung up after installing the drivers, and showing 0% completed, requiring me to use force quit to get the setup to stop each time). But as I explained in my prior post, the Mac never found the printer even after the supposed "successful" install.
    This is typical when there are too many different versions of the driver residing on the Mac. I will explain my procedure to remove all the Canon stuff at the bottom of this post.
    I then downloaded the Mac OS driver from the support page for my printer on Canon's website and ran that driver, but still no recognition. But I am willing to keep trying. I had looked at the PrintFab driver too (which I learned about from one of your other posts), but they are expensive and I probably could buy another printer for the cost of that driver. So I don't think that is an option.
    Agree with you re the PrintFab. That is why I think the direct network connection would be best.
    You suggest that I try another Gutenprint driver from the Canon list, which I guess I can randomly do, but I noticed that a number of the models listed show the driver as 5.2.3 (the same numbers as the generic one I tried)--does this meand they are all the same? Can I just keep downloading and installing more drivers without removing any?
    It is not another version I need you to try. Using the same version, I suggest you try some of the other models that are included with the Gutenprint driver. Ideally, it would be good to know which model of the included Gutenprint drivers uses the same ink tank setup as your MX700. For example, if the MX700 uses BCI8 Blk and a BCI5 Blk and the three 8 series colour (Cyan, Magenta and Yellow), then selecting a model that uses the same setup might work for you. If you check a Canon web site, it would tell you what tanks are used by a certain model that is available within the Canon list.
    I am willing to consider the network install of the printer, and that would be a good way to go, but I find Canon's instruction for network installations that came with the printer (which does not appear to consider mixing Macs and Pcs since there are separate instructions for both) a bit confusing. The basic installation of the printer on the network seems easy enough to follow. It is the further instruction for doing something to the "card" for each computer that will be using the printer on the network that I find confusing. I don't know what they are talking about. I certainly don't want to mess up my network connections. Do you know of any better instructions for setting this all up?
    The setup is easier than the manual suggests. With the printer connected via USB, you open the Utilities application and select the Network tab. However this does require that you can get the printer to work when connected via USB, so we have to achieve that first.
    Again, thank you very much for all your help. (Incidentally, I also discovered I can't use the fax feature of the printer because we have a two-line phone line and when I plug the phone cord into the printer and then out to the phone it eliminates the second line, no ringtone. There is no setting for this on the printer that I can find. But I can live without the fax, just another source of annoyance with this printer).
    That would suggest that there is a link from the first phone to the second. Unplugging the phone cable to connect to the fax has broken that loop. You could easily get the phones rewired to suit the fax, but again it costs money so it might not be worth it.
    Here is my procedure for repairing faulty installations of the Canon PIXMA drivers.
    1. Open System Preferences > Print & Fax. Highlight the Canon printer in the Printer list and click the minus ( - ) button. [You may not have to do this step]
    2. Hold Control key and click in the empty Printers list. Click on Reset Printing System.
    3. Close Print & Fax
    4. Go to Library > Printers > Canon and delete the contents of the BJPrinter folder.
    5. Go to Library > Receipts and delete the Canon driver package file, if one exists. The file name will show Canon MX700 xxx.pkg
    6. Go to Library > Preferences and delete the Canon folder.
    7. Go to HD > Users > Shared > Canon and delete the BJPrinter folder.
    8. Empty the Trash
    9. Unplug the Canon USB cable and restart the Mac
    10. Install the latest version of the Canon driver. Looking at the Canon AU web site it is v6.9.3
    11. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
    12. Reconnect the Canon USB cable. Then open Print & Fax and see if the Canon printer is listed. If it is, try a test print.
    13. If the printer is not listed, click the plus ( + ) button.
    14. Select the Default view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
    15. Click Add to add the printer.
    PaHu

  • Problem with "Home Network" in hub manager

    Hi everyone,
    I had a bit of an issue with my homehub this week where some prolonged decorating caused the hub to be unplugged for most of the day. When the hub was plugged in again it appeared to have performed a factory reset. Now over the past day or two it has had the odd issue that I've needed to sort. My main issue is that currently the "Home Network" option with the Home Hub manager will cause the router to reset and drop connection, however it is only this page. Also the router isn't responding to requests to bthomehub.home and I have to use the IP. I've done a factory reset through the hub manager and set up all my previous settings as were previously, but the lack of access to the "Home Network" page is still a problem and is getting to be frustrating because I have a chromecast unable to connect without being able to turn off smart setup.
    Details of my home hub below, any input would be lovely.
    BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6

    have you tried a factory reset but using the recessed button on back and holding for 20/30 secs until the lights flash?
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Network problem with one particular iMac in a home network

    I want to report a problem involving one particular iMac (2008 Al 24").
    On my home network (Apple Airport Extreme and Express extensions, about five Macs and couple of iDevices), all other Macs can see and connect to each other as well as printing to the networked Brother printer without problem.
    However, on one particular iMac, I can see all other Macs, can set Brother printer as default with green dot next to it in Print Preference Pane, but I can not connect to other macs, nor print to the printer. Meanwhile, the iMac can get on the internet without any problem. I checked Share Preference Pane and all settings are same as other macs.
    The iMac used to work flawlessly until recently, and I first noticed the problem because I could not print, getting a message the printer can not be found (and the dots turn yellow for a while then went back to normal green). Then, I found neither the iMac, nor other macs on the network can connect to each other, even though I can see all of them in Finder.
    I opened Apple Remote Network on my own mac, and I can see and connect all other shared macs, but this iMac's status showed not online, even though the IP adress is valid. As a results, no other macs can connect to the iMac, either. It seems to be a problem with the intranet only, not internet.
    One more thing, about a month ago, the iMac popped out a warning about network name, saying the old name was in use (conflict) in the network, so I have to change it in Share Pane. Not sure if this is related to the intranet problem.
    Reboot and repaired permission several times, no change. Hate to reinstall everything. Any help would be greatly appreciated.

    Another update:
    For unknown reason, my iMac was suddenly back onto the home "intranet". It can be accessed by my MacBook Air through Finder Connect, and can also be seen by Apple Remote Desktop.
    However, printing is still a problem while other macs have no problem printing to the same printer. Whenever I send a print task, either Word document, or other programs such as GraphicConverter image, the iMac tried to connect to the default printer, but failed, and wanted to try again in 30 seconds 9and continued to fail). Meanwhile, the green dot next to the printer selection turned to yellow in Preference Pane. But as soon as I cancel the print job, the printer status went back to normal green.
    The printer is a Brother color laser HL-4070CDW, connected through wireless (g only), with it own DHCP but specific IP address. I printed out a setting for the printer and all looks normal, and all other macs can print to it without problem. Other macs can also get access to the printer profile, and check inks copy counts, etc, but the iMac cannot.
    Only thing changed since last post was a new update for Apple Airport firmware (to 7.5.2 I think). So my problem is still half solved: can connect to other macs on the same network, but still not be able to print.

Maybe you are looking for