BT Player - doesn't open

Just set up my new YouView box today, but the BT player button doesn't do anything ! The remote responds but the player doesn't open. Everything else works ok
Any ideas??!!

sounds like you haven't updated your software, check the box is connected to the homehub and you have internet, you can try using BBC iplayer, if that works then the box has an internet connection.
Then go to settings> device management> check for software update.

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