BT Softphone login problem with CISCO Anyconnect V...

My BT Softphone app can login just fine when I do not have my Cisco Annyconnect VPN client active.
But if I have a VPN session established it fails with the error message :
'!Softphone cannot connect to the network. please check your internet connection. If the problem continues, you are advised to wait and try again later. [GW_10500]'
All other internet (and intranet) web sites and web services work just fine through the VPN connection.
Any suggestion on how to fix this as I wish to use the Softphone for business calls and when I am on a business call I need the VPN to be active to access my corporate intranet.
Thx for any help,
Andy
Lenovo T400, WIN7, CISCO Anyconect 2.4.1012, BT Softphone (cannot find a version number)

i sometimes use a bpn to connect to my uni network. if i need to surf the net on the vpn then i need to configure the proxy.
i take it you have already set this up. if not then i could run  through some steps.
also another cause might be that the work is blocking the sip ports. so if you can cnage the ports at your end or ask the work to unblock the relevent ports you should be fine.

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    Line: 56
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    File: .\ACLManager.cpp
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    File: .\ACLManager.cpp
    Line: 56
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    Line: 31
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    Description : Function: SetInheritACLsFromParent
    File: .\ACLManager.cpp
    Line: 56
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    Date        : 07/23/2013
    Time        : 08:49:49
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    Description : Cisco AnyConnect Secure Mobility Client Agent starting, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:49:50
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    File: ..\..\PhoneHome\Bencode.cpp
    Line: 126
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    Time        : 08:49:50
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeDictionary::CBencodeDictionary
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 1422
    Bencode dictionary internalize failed
    Date        : 07/23/2013
    Time        : 08:49:50
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    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CPhoneHomeVpn
    File: .\PhoneHomeVpn.cpp
    Line: 187
    Failed to create Bencode dictionary
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CreateSingletonInstance
    File: .\PhoneHomeVpn.cpp
    Line: 82
    Invoked Function: CPhoneHomeVpn
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Warning
    Source      : acvpnagent
    Description : Function: CMainThread::CMainThread
    File: .\MainThread.cpp
    Line: 1017
    Invoked Function: CPhoneHomeVpn::CreateSingletonInstance
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Warning
    Source      : acvpnagent
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
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    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.leaf
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Function: MsgCatalog::initMsgCatalog
    File: .\i18n\MsgCatalog.cpp
    Line: 246
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    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Function: ProfileMgr::loadProfiles
    File: .\ProfileMgr.cpp
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    Time        : 08:49:50
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    LocalLanAccess: false
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    AutoUpdate: true
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    ApplyLastVPNLocalResourceRules: false
    AllowVPNDisconnect: true
    EnableScripting: false
    TerminateScriptOnNextEvent: false
    EnablePostSBLOnConnectScript: true
    AutomaticCertSelection: true
    RetainVpnOnLogoff: false
    UserEnforcement: SameUserOnly
    EnableAutomaticServerSelection: false
    AutoServerSelectionImprovement: 20
    AutoServerSelectionSuspendTime: 4
    AuthenticationTimeout: 12
    SafeWordSofTokenIntegration: false
    AllowIPsecOverSSL: false
    ClearSmartcardPin: true
    IPProtocolSupport: IPv4,IPv6
    AllowManualHostInput: true
    BlockUntrustedServers: true
    PublicProxyServerAddress:
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Function: CCvcConfig::readConfigParamFromFile
    File: .\vpnconfig.cpp
    Line: 5824
    The specified configuration file for MUS service does not exist
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Function: CThread::createThread
    File: .\Utility\Thread.cpp
    Line: 238
    The thread (0x000016C0) has been successfully created.
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent started, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:49:50
    Type        : Information
    Source      : acvpnagent
    Description : Function: CInterfaceRouteMonitorCommon::logInterfaces
    File: .\Routing\InterfaceRouteMonitorCommon.cpp
    Line: 477
    IP Address Interface List:
    FE80:0:0:0:DDA0:24CA:FE35:4D19
    148.110.133.126
    FE80:0:0:0:19A3:961F:C11C:3724
    192.168.164.1
    FE80:0:0:0:80B3:F3CD:CA44:952E
    169.254.149.46
    Date        : 07/23/2013
    Time        : 08:50:10
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent starting, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeStream::LoadStream
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 126
    Unable to open file for reading
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeDictionary::CBencodeDictionary
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 1422
    Bencode dictionary internalize failed
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CPhoneHomeVpn
    File: .\PhoneHomeVpn.cpp
    Line: 187
    Failed to create Bencode dictionary
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CreateSingletonInstance
    File: .\PhoneHomeVpn.cpp
    Line: 82
    Invoked Function: CPhoneHomeVpn
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Warning
    Source      : acvpnagent
    Description : Function: CMainThread::CMainThread
    File: .\MainThread.cpp
    Line: 1017
    Invoked Function: CPhoneHomeVpn::CreateSingletonInstance
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Warning
    Source      : acvpnagent
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
    Invoked Function: PluginLoader::CreateInstance
    Return Code: -29360116 (0xFE40000C)
    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.leaf
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Function: MsgCatalog::initMsgCatalog
    File: .\i18n\MsgCatalog.cpp
    Line: 246
    Current locale: fr-LU
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Function: ProfileMgr::loadProfiles
    File: .\ProfileMgr.cpp
    Line: 100
    No profile is available.
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Current Preference Settings:
    ServiceDisable: false
    CertificateStoreOverride: false
    CertificateStore: All
    ShowPreConnectMessage: false
    AutoConnectOnStart: false
    MinimizeOnConnect: true
    LocalLanAccess: false
    AutoReconnect: true
    AutoReconnectBehavior: DisconnectOnSuspend
    UseStartBeforeLogon: false
    AutoUpdate: true
    RSASecurIDIntegration: Automatic
    WindowsLogonEnforcement: SingleLocalLogon
    WindowsVPNEstablishment: LocalUsersOnly
    ProxySettings: Native
    AllowLocalProxyConnections: true
    PPPExclusion: Disable
    PPPExclusionServerIP:
    AutomaticVPNPolicy: false
    TrustedNetworkPolicy: Disconnect
    UntrustedNetworkPolicy: Connect
    TrustedDNSDomains:
    TrustedDNSServers:
    AlwaysOn: false
    ConnectFailurePolicy: Closed
    AllowCaptivePortalRemediation: false
    CaptivePortalRemediationTimeout: 5
    ApplyLastVPNLocalResourceRules: false
    AllowVPNDisconnect: true
    EnableScripting: false
    TerminateScriptOnNextEvent: false
    EnablePostSBLOnConnectScript: true
    AutomaticCertSelection: true
    RetainVpnOnLogoff: false
    UserEnforcement: SameUserOnly
    EnableAutomaticServerSelection: false
    AutoServerSelectionImprovement: 20
    AutoServerSelectionSuspendTime: 4
    AuthenticationTimeout: 12
    SafeWordSofTokenIntegration: false
    AllowIPsecOverSSL: false
    ClearSmartcardPin: true
    IPProtocolSupport: IPv4,IPv6
    AllowManualHostInput: true
    BlockUntrustedServers: true
    PublicProxyServerAddress:
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Function: CCvcConfig::readConfigParamFromFile
    File: .\vpnconfig.cpp
    Line: 5824
    The specified configuration file for MUS service does not exist
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Function: CThread::createThread
    File: .\Utility\Thread.cpp
    Line: 238
    The thread (0x00001F34) has been successfully created.
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent started, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:50:11
    Type        : Information
    Source      : acvpnagent
    Description : Function: CInterfaceRouteMonitorCommon::logInterfaces
    File: .\Routing\InterfaceRouteMonitorCommon.cpp
    Line: 477
    IP Address Interface List:
    FE80:0:0:0:DDA0:24CA:FE35:4D19
    148.110.133.126
    FE80:0:0:0:19A3:961F:C11C:3724
    192.168.164.1
    FE80:0:0:0:80B3:F3CD:CA44:952E
    169.254.149.46
    Date        : 07/23/2013
    Time        : 08:50:19
    Type        : Information
    Source      : acvpnui
    Description : Cisco AnyConnect Secure Mobility Client GUI started, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:50:20
    Type        : Information
    Source      : acvpnui
    Description : Initializing vpnapi version 3.1.04059 ().
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Information
    Source      : acvpnui
    Description : Function: MsgCatalog::initMsgCatalog
    File: .\i18n\MsgCatalog.cpp
    Line: 246
    Current locale: fr-LU
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Information
    Source      : acvpnui
    Description : Function: ProfileMgr::loadProfiles
    File: .\ProfileMgr.cpp
    Line: 100
    No profile is available.
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Warning
    Source      : acvpnui
    Description : Function: ClientIfcBase::getCurrentState
    File: .\ClientIfcBase.cpp
    Line: 2058
    API service not ready
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Information
    Source      : acvpnui
    Description : Current Preference Settings:
    ServiceDisable: false
    CertificateStoreOverride: false
    CertificateStore: All
    ShowPreConnectMessage: false
    AutoConnectOnStart: false
    MinimizeOnConnect: true
    LocalLanAccess: false
    AutoReconnect: true
    AutoReconnectBehavior: DisconnectOnSuspend
    UseStartBeforeLogon: false
    AutoUpdate: true
    RSASecurIDIntegration: Automatic
    WindowsLogonEnforcement: SingleLocalLogon
    WindowsVPNEstablishment: LocalUsersOnly
    ProxySettings: Native
    AllowLocalProxyConnections: true
    PPPExclusion: Disable
    PPPExclusionServerIP:
    AutomaticVPNPolicy: false
    TrustedNetworkPolicy: Disconnect
    UntrustedNetworkPolicy: Connect
    TrustedDNSDomains:
    TrustedDNSServers:
    AlwaysOn: false
    ConnectFailurePolicy: Closed
    AllowCaptivePortalRemediation: false
    CaptivePortalRemediationTimeout: 5
    ApplyLastVPNLocalResourceRules: false
    AllowVPNDisconnect: true
    EnableScripting: false
    TerminateScriptOnNextEvent: false
    EnablePostSBLOnConnectScript: true
    AutomaticCertSelection: true
    RetainVpnOnLogoff: false
    UserEnforcement: SameUserOnly
    EnableAutomaticServerSelection: false
    AutoServerSelectionImprovement: 20
    AutoServerSelectionSuspendTime: 4
    AuthenticationTimeout: 12
    SafeWordSofTokenIntegration: false
    AllowIPsecOverSSL: false
    ClearSmartcardPin: true
    IPProtocolSupport: IPv4,IPv6
    AllowManualHostInput: true
    BlockUntrustedServers: true
    PublicProxyServerAddress:
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Warning
    Source      : acvpnui
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
    Invoked Function: PluginLoader::CreateInstance
    Return Code: -29360116 (0xFE40000C)
    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.nam.api
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Information
    Source      : acvpnui
    Description : Function: L2Api::attach
    File: .\L2Api.cpp
    Line: 87
    The NAM/L2 Api could not be found or failed to load, skipping.
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Warning
    Source      : acvpnui
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
    Invoked Function: PluginLoader::CreateInstance
    Return Code: -29360116 (0xFE40000C)
    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.websecurity.api
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Information
    Source      : acvpnui
    Description : Function: SSApi::attach
    File: ..\common\SSApi.cpp
    Line: 51
    The Web Security API could not be found or failed to load, skipping.
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Error
    Source      : acvpnui
    Description : Function: MFDartBox::getDARTInstallDir
    File: .\MFDartBox.cpp
    Line: 332
    Invoked Function: MsiEnumProductsExW
    Return Code: 259 (0x00000103)
    Description: No more data is available.
    Date        : 07/23/2013
    Time        : 08:50:21
    Type        : Warning
    Source      : acvpnui
    Description : Function: ClientIfcBase::getStats
    File: .\ClientIfcBase.cpp
    Line: 1723
    Called when API service not ready.
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: CSocketTransport::connectTransport
    File: .\IPC\SocketTransport.cpp
    Line: 981
    Invoked Function: ::WSAConnect
    Return Code: 10061 (0x0000274D)
    Description: No connection could be made because the target machine actively refused it.
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: CIpcTransport::connectIpc
    File: .\IPC\IPCTransport.cpp
    Line: 252
    Invoked Function: CSocketTransport::connectTransport
    Return Code: -31588340 (0xFE1E000C)
    Description: SOCKETTRANSPORT_ERROR_CONNECT
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: CIpcTransport::terminateIpcConnection
    File: .\IPC\IPCTransport.cpp
    Line: 404
    Invoked Function: CSocketTransport::writeSocketBlocking
    Return Code: -31588319 (0xFE1E0021)
    Description: SOCKETTRANSPORT_ERROR_NO_SOCKET_HANDLE:The socket transport does not possess a valid socket handle.
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: ApiIpc::initIpc
    File: .\ApiIpc.cpp
    Line: 423
    Invoked Function: CIpcTransport::connectIpc
    Return Code: -31588340 (0xFE1E000C)
    Description: SOCKETTRANSPORT_ERROR_CONNECT
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: ApiIpc::initiateAgentConnection
    File: .\ApiIpc.cpp
    Line: 336
    Invoked Function: ApiIpc::initIpc
    Return Code: -31588340 (0xFE1E000C)
    Description: SOCKETTRANSPORT_ERROR_CONNECT
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: ApiIpc::run
    File: .\ApiIpc.cpp
    Line: 570
    Invoked Function: ApiIpc::initiateAgentConnection
    Return Code: -31588340 (0xFE1E000C)
    Description: SOCKETTRANSPORT_ERROR_CONNECT
    Date        : 07/23/2013
    Time        : 08:50:22
    Type        : Error
    Source      : acvpnui
    Description : Function: ClientIfcBase::attach
    File: .\ClientIfcBase.cpp
    Line: 606
    Client failed to attach.
    Date        : 07/23/2013
    Time        : 08:50:25
    Type        : Error
    Source      : acvpnui
    Description : Function: CMainFrame::OnCreate
    File: .\mainfrm.cpp
    Line: 342
    Invoked Function: The VPN service is not responding or available.
    Return Code: -33554423 (0xFE000009)
    Description: GLOBAL_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:50:25
    Type        : Information
    Source      : acvpnui
    Description : Function: ClientIfcBase::detach
    File: .\ClientIfcBase.cpp
    Line: 438
    Shutting down vpnapi
    Date        : 07/23/2013
    Time        : 08:50:25
    Type        : Error
    Source      : acvpnui
    Description : Function: ConnectMgr::activateConnectEvent
    File: .\ConnectMgr.cpp
    Line: 1352
    NULL object. Cannot establish a connection at this time.
    Date        : 07/23/2013
    Time        : 08:50:25
    Type        : Information
    Source      : acvpnui
    Description : Cisco AnyConnect Secure Mobility Client GUI exiting, version 3.1.04059 , return code 0 [0x00000000]
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent starting, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeStream::LoadStream
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 126
    Unable to open file for reading
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeDictionary::CBencodeDictionary
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 1422
    Bencode dictionary internalize failed
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CPhoneHomeVpn
    File: .\PhoneHomeVpn.cpp
    Line: 187
    Failed to create Bencode dictionary
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CreateSingletonInstance
    File: .\PhoneHomeVpn.cpp
    Line: 82
    Invoked Function: CPhoneHomeVpn
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Warning
    Source      : acvpnagent
    Description : Function: CMainThread::CMainThread
    File: .\MainThread.cpp
    Line: 1017
    Invoked Function: CPhoneHomeVpn::CreateSingletonInstance
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Warning
    Source      : acvpnagent
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
    Invoked Function: PluginLoader::CreateInstance
    Return Code: -29360116 (0xFE40000C)
    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.leaf
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Function: MsgCatalog::initMsgCatalog
    File: .\i18n\MsgCatalog.cpp
    Line: 246
    Current locale: fr-LU
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Function: ProfileMgr::loadProfiles
    File: .\ProfileMgr.cpp
    Line: 100
    No profile is available.
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Current Preference Settings:
    ServiceDisable: false
    CertificateStoreOverride: false
    CertificateStore: All
    ShowPreConnectMessage: false
    AutoConnectOnStart: false
    MinimizeOnConnect: true
    LocalLanAccess: false
    AutoReconnect: true
    AutoReconnectBehavior: DisconnectOnSuspend
    UseStartBeforeLogon: false
    AutoUpdate: true
    RSASecurIDIntegration: Automatic
    WindowsLogonEnforcement: SingleLocalLogon
    WindowsVPNEstablishment: LocalUsersOnly
    ProxySettings: Native
    AllowLocalProxyConnections: true
    PPPExclusion: Disable
    PPPExclusionServerIP:
    AutomaticVPNPolicy: false
    TrustedNetworkPolicy: Disconnect
    UntrustedNetworkPolicy: Connect
    TrustedDNSDomains:
    TrustedDNSServers:
    AlwaysOn: false
    ConnectFailurePolicy: Closed
    AllowCaptivePortalRemediation: false
    CaptivePortalRemediationTimeout: 5
    ApplyLastVPNLocalResourceRules: false
    AllowVPNDisconnect: true
    EnableScripting: false
    TerminateScriptOnNextEvent: false
    EnablePostSBLOnConnectScript: true
    AutomaticCertSelection: true
    RetainVpnOnLogoff: false
    UserEnforcement: SameUserOnly
    EnableAutomaticServerSelection: false
    AutoServerSelectionImprovement: 20
    AutoServerSelectionSuspendTime: 4
    AuthenticationTimeout: 12
    SafeWordSofTokenIntegration: false
    AllowIPsecOverSSL: false
    ClearSmartcardPin: true
    IPProtocolSupport: IPv4,IPv6
    AllowManualHostInput: true
    BlockUntrustedServers: true
    PublicProxyServerAddress:
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Function: CCvcConfig::readConfigParamFromFile
    File: .\vpnconfig.cpp
    Line: 5824
    The specified configuration file for MUS service does not exist
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Function: CThread::createThread
    File: .\Utility\Thread.cpp
    Line: 238
    The thread (0x0000162C) has been successfully created.
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent started, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:51:12
    Type        : Information
    Source      : acvpnagent
    Description : Function: CInterfaceRouteMonitorCommon::logInterfaces
    File: .\Routing\InterfaceRouteMonitorCommon.cpp
    Line: 477
    IP Address Interface List:
    FE80:0:0:0:DDA0:24CA:FE35:4D19
    148.110.133.126
    FE80:0:0:0:19A3:961F:C11C:3724
    192.168.164.1
    FE80:0:0:0:80B3:F3CD:CA44:952E
    169.254.149.46
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Information
    Source      : acvpnagent
    Description : Cisco AnyConnect Secure Mobility Client Agent starting, version 3.1.04059
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeStream::LoadStream
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 126
    Unable to open file for reading
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Error
    Source      : acvpnagent
    Description : Function: CBencodeDictionary::CBencodeDictionary
    File: ..\..\PhoneHome\Bencode.cpp
    Line: 1422
    Bencode dictionary internalize failed
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CPhoneHomeVpn
    File: .\PhoneHomeVpn.cpp
    Line: 187
    Failed to create Bencode dictionary
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Error
    Source      : acvpnagent
    Description : Function: CPhoneHomeVpn::CreateSingletonInstance
    File: .\PhoneHomeVpn.cpp
    Line: 82
    Invoked Function: CPhoneHomeVpn
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Warning
    Source      : acvpnagent
    Description : Function: CMainThread::CMainThread
    File: .\MainThread.cpp
    Line: 1017
    Invoked Function: CPhoneHomeVpn::CreateSingletonInstance
    Return Code: -23396343 (0xFE9B0009)
    Description: PHONEHOMEVPN_ERROR_UNEXPECTED
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Warning
    Source      : acvpnagent
    Description : Function: PluginLoader::QuickCreatePlugin
    File: c:\temp\build\thehoff\ElGreco_MR40.391570230547\ElGreco_MR4\vpn\Common\Utility/PluginLoader.h
    Line: 195
    Invoked Function: PluginLoader::CreateInstance
    Return Code: -29360116 (0xFE40000C)
    Description: PLUGINLOADER_ERROR_COULD_NOT_CREATE
    com.cisco.anyconnect.leaf
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Information
    Source      : acvpnagent
    Description : Function: MsgCatalog::initMsgCatalog
    File: .\i18n\MsgCatalog.cpp
    Line: 246
    Current locale: fr-LU
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Information
    Source      : acvpnagent
    Description : Function: ProfileMgr::loadProfiles
    File: .\ProfileMgr.cpp
    Line: 100
    No profile is available.
    Date        : 07/23/2013
    Time        : 08:52:13
    Type        : Information
    Source      : acvpnagent
    Description : Current Preference Settings:
    ServiceDisable: false
    CertificateStoreOverride: false
    CertificateStore: All
    ShowPreConnectMessage: false
    AutoConnectOnStart: false
    MinimizeOnConnect: true
    LocalLanAccess: false
    AutoReconnect: true
    AutoReconnectBehavior: DisconnectOnSuspend
    UseStartBeforeLogon: false
    AutoUpdate: true
    RSASecurIDIntegration: Automatic
    WindowsLogonEnforcement: SingleLocalLogon
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    There seem to be much more problems with 3.1.04049
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    CompatibilityFlags: 2147483648 (Local)
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    our mode client, peer mode server, our poll intvl 1024, peer poll intvl 1024
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    delay 6.06 msec, offset -467951.1096 msec, dispersion 56.49
    precision 2**6, version 3
    org time D5BC8864.F79C33A7 (16:04:52.967 MSK Mon Aug 19 2013)
    rcv time D5BC8A38.EBDECB39 (16:12:40.921 MSK Mon Aug 19 2013)
    xmt time D5BC8A38.EA5173BE (16:12:40.915 MSK Mon Aug 19 2013)
    filtdelay =     6.06    5.87    3.23    7.90    6.41    5.17   13.03    3.43
    filtoffset = -467951 -467905 -467936 -467885 -467764 -467816 -467707 -467697
    filterror =     0.02   15.64   31.27   46.89   62.52   78.14   93.75   93.78

    Hi,
     >>I gave log on as a service right to this account in Default Domain Controllers Policy but unfortunately it was not enough
    Based on your description, we can try to grant this account Allow log on locally
    user right in the default domain controller policy to see if it helps.
    The policy setting is:
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    Allow log on locally
    http://technet.microsoft.com/en-us/library/cc756809(v=ws.10).aspx#feedback
    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.
    Best regards,
    Frank Shen

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    There seem to be much more problems with 3.1.04049
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    Feb 10 10:37:31 nicolass-macbook-pro-2-2.home acvpnagent[2013]: Function: processConnectNotification File: ../../vpn/Agent/MainThread.cpp Line: 11572 Received connect notification (host <company server name removed for security reasons>, profile myaccess1.xml)
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    Feb 10 10:37:32 nicolass-macbook-pro-2-2.home acvpnagent[2013]: Function: resolveHostName File: ../../vpn/Common/Utility/HostLocator.cpp Line: 730 Invoked Function: CSocketSupport::getHostIPAddrByName Return Code: -31195124 (0xFE24000C) Description: SOCKETSUPPORT_ERROR_GETADDRINFO
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    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: sendRequest File: ../../vpn/Api/ConnectIfc.cpp Line: 3191 Invoked Function: CTransport::SendRequest Return Code: -30015442 (0xFE36002E) Description: CTRANSPORT_ERROR_TIMEOUT
    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: connect File: ../../vpn/Api/ConnectIfc.cpp Line: 481 Invoked Function: ConnectIfc::sendRequest Return Code: -30015442 (0xFE36002E) Description: CTRANSPORT_ERROR_TIMEOUT
    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: TranslateStatusCode File: ../../vpn/Api/ConnectIfc.cpp Line: 3008 Invoked Function: TranslateStatusCode Return Code: -30015442 (0xFE36002E) Description: CTRANSPORT_ERROR_TIMEOUT Connection attempt has timed out.  Please verify Internet connectivity.
    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: doConnectIfcConnect File: ../../vpn/Api/ConnectMgr.cpp Line: 1963 Invoked Function: ConnectIfc::connect Return Code: -30015442 (0xFE36002E) Description: CTRANSPORT_ERROR_TIMEOUT
    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Message type warning sent to the user: Connection attempt has failed.
    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: processIfcData File: ../../vpn/Api/ConnectMgr.cpp Line: 2614 Content type (unknown) received. Response type (host unreachable) from <company server name removed for security reasons>:
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    Feb 10 10:38:32 nicolass-macbook-pro-2-2.home acvpnui[7926]: Function: processIfcData File: ../../vpn/Api/ConnectMgr.cpp Line: 2724 Unable to contact <company server name removed for security reasons>
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    Thanks in advance
    Nicolas

    There seem to be much more problems with 3.1.04049
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      3082024D 308201B6 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 31383536 37353736 3139301E 170D3036 30313032 31323030
      34345A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 38353637
      35373631 3930819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      8100B1A4 FB786547 3D582260 03DB768D 116BDE9A 309FBA04 B53F77B0 BFE32344
      7C3439B3 97192B36 760A9411 1D5C7549 8D86F532 ABA44F53 0D08B7F4 A9A747D5
      071330C3 65BF25A8 927F3596 29BB5A80 90C8D169 22268476 3B8DDE1E FDB7170D
      B4820D03 5580A849 A92C7E76 9AC10867 505A2FEE 64360741 7F9DBDBF 3D79982C
      F81D0203 010001A3 75307330 0F060355 1D130101 FF040530 030101FF 30200603
      551D1104 19301782 156F6272 6F757465 722E6272 75736868 6F672E63 6F6D301F
      0603551D 23041830 168014D8 5BC2FFB2 967A4C7B 11B44122 5C8D31F7 749B9230
      1D060355 1D0E0416 0414D85B C2FFB296 7A4C7B11 B441225C 8D31F774 9B92300D
      06092A86 4886F70D 01010405 00038181 005901F1 C239074B B8213567 CF7B65BF
      DAFE4557 69B2A3B1 5F2593C7 A54B9598 23FD5E7A 563AA6E0 AFB25801 FA0061E8
      F9545372 DB600B3A BE68AE65 1EDA593E 6A0C96B8 5A4136AF 393F9AAC 651E1C36
      B8B7C6C0 47936C24 D2ECE9A5 9446EE32 FC7461FA AD8CF1CE A7FBF341 07E9C3C6
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            quit
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    VPN-3DES-AES                      : Enabled        perpetual
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    GTP/GPRS                          : Disabled       perpetual
    AnyConnect Premium Peers          : 50             perpetual
    AnyConnect Essentials             : Disabled       perpetual
    Other VPN Peers                   : 250            perpetual
    Total VPN Peers                   : 250            perpetual
    Shared License                    : Disabled       perpetual
    AnyConnect for Mobile             : Disabled       perpetual
    AnyConnect for Cisco VPN Phone    : Disabled       perpetual
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    UC Phone Proxy Sessions           : 2              perpetual
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    - Do rate helpful posts -

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