Bug Report - Windows 8.0 - 6.0.1 USB arbitration causes USB keyboard driver failure

Can't find a place to submit a bug report. So here goes.
Full Error Message:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory.
Problem Occurs:
Windows 8.0 x64
Vmware Player 6.0.1 build-1379776
Problem:
A USB keyboard ceases to function on the host operating system following the first host OS reboot after installing 6.0.1 on Windows 8.0. This issue does not occur with 6.0.0. The issue disappears upon uninstalling Player 6.0.1. Reinstallation allows Player to operate as expected, but issue re-appears after host OS reboot.
The issue happens immediately after host OS loads, and continues irrespective of whether VMWare Player is launched.
Looking at the keyboard drivers, the usb keyboard's driver has not loaded (see attached images). The built-in keyboard driver however reports no errors and continues to operate as usual.
Changing the USB keyboard device to that of a different manufacturer does not resolve the issue. Any USB keyboard driver appears to fail.
Work Around:
1) Launch msconfig
2) Disable VMWare USB arbitration service
3) Reboot
4) USB Keyboard works. VMWare Player continues to operate as normal, minus the ability to mount USB storage devices on the guest OS.

This issue was fixed on my PC as follows.
1) Taking ownership of the above usb*.sys files in  the drivers folder
2) renaming them to usb*.sysold
3) Using Device Manager to uninstall all USB devices with the yellow warning ! next to them
4) Doing a Scan for Hardware changes via the Device Manager toolbar and then waiting a few moments whilst the USB devices are re-installed with signed drivers.
Hope this helps you....
usb drivers files in my drivers folder after the above process:
12/02/2013  04:12            19,968 usb8023.sys
21/11/2010  03:24            32,896 USBCAMD2.sys
27/11/2013  01:41            99,840 usbccgp.sys
12/07/2013  10:41           100,864 usbcir.sys
27/11/2013  01:41             7,808 usbd.sys
27/11/2013  01:41            53,248 usbehci.sys
25/03/2011  03:29            52,736 usbehci.sysold
27/11/2013  01:41           343,040 usbhub.sys
25/03/2011  03:29           343,040 usbhub.sysold
25/03/2011  03:29            25,600 usbohci.sys
27/11/2013  01:41           325,120 usbport.sys
25/03/2011  03:29           325,120 usbport.sysold
14/07/2009  00:38            25,088 usbprint.sysold
11/03/2011  04:37            91,648 USBSTOR.SYS
25/03/2011  03:29            30,720 usbuhci.sys
21/11/2010  03:23           184,960 usbvideo.sys
              19 File(s)      2,783,104 bytes
The .sysold files are the ones I renamed, I think also renamed the usbccgp.sys - but accidentally deleted it after the rename..

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    Bug Report and Feature Request https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

  • A small bug in Windows Media Player 12 on Windows 8.1 and Windows 7

    First of all, do excuse me as I have absolutely no idea where to go to report bugs in either Windows Media Player, or the Microsoft's Media Foundation filters that most probably handle the actual parsing and decoding. I see that some related bug reports
    have gotten noticed here on the Technet forums, and thus ended up writing here.
    Some time ago I helped a fellow internet user to update his encoding pipe line from quite an older version of ffmpeg and libx264 to a newer one. After some testing, I noticed him being unhappy with the result because of "black borders" around the
    video clip, but only in WMP12, not in other players. Being interested in what this was, I went on and started checking out the behavior.
    What I found out is that, with the newer ffmpeg and libx264, WMP12 was only seeing the video resolution (which was 1440x1080) at first, and resized/matched the player window according to that. Only after that did it then, within this window, actually show
    the video and apply the correct aspect ratio to it (4:3 sample/pixel aspect ratio, or 16:9 display aspect ratio). In other words, the video would play correctly, but within a 4:3 display aspect ratio video surface, leading to black bars on the top and the
    bottom.
    Now, if you manually resize the window, the black borders would of course go away. This is because they were not part of the video, but just something the player had based its window size calculations on originally. With the older ffmpeg + libx264 mix
    things would Just Work, and the auto-sizing worked.
    So I went off to look up all the data in the files that could relate to aspect ratio :) .
    [tkhd: Track Header Box] in the container has the width and height set to 1920x1080 in both files, so this is most probably ignored
    [pasp: Pixel Aspect Ratio Box] in the container is only present in the new one, and thus most probably ignored. hSpacing and vSpacing are set to 4 and 3, thus becoming 4:3 (this is the
    pixel or sample aspect ratio, so this is correct for 1440x1080 to be shown as 16:9). This information, if available, should trump the aspect ratio information in the stream (a quote from ISO/IEC 14496-12: "These
    (pasp and clap boxes) are both optional; if present, they over-ride the declarations (if any) in
    structures specific to the video codec, which structures should be examined if these boxes are absent.") .
    In the actual AVC/H.264 stream both files have aspect_ratio_idc set. The older file has the value set to 255 (Extended_SAR structure follows), and Extended_SAR then contains sar_width set to 4 and sar_height set to 3. On the newer file, on the other hand,
    we have a value of 14. Looking at the H.264 specification, value 14 is defined as "4:3 , 1440x1080 16:9 frame without horizontal overscan"
    So... Since the pasp box seems to be completely irrelevant and ignored, and since the tkhd box contains exactly the same information in both cases and thus seems to be ignored, the only thing that comes to mind is that:
    Only the information from the AVC/H.264 video stream is actually taken into mention at this stage.
    The AVC/H.264 video stream parser does not know the aspect_ratio_idc value 14.
    I haven't actually tried to change the values in the parameter set's VUI parameters around to be sure of this being the reason, but, unless WMP misunderstands what the pasp box's value means (4:3 read as the aspect ratio for the whole picture, instead of
    one sample/pixel), that's the only reason I can see this happening because of.
    A small sample mp4 file for this issue is provided at fushizen.eu/samples/wmp12_mp4/merry_christmas.mp4 . Having the automatic zoom set to 50% does help replicating it with smaller displays :) . WMP will resize its video window to a 4:3 display aspect ratio,
    and then show the 16:9 display aspect ratio content within that. This happens with both Windows 8.1 as well as Windows 7, on Windows Media Player 12.
    Now, if the issue is actually on ffmpeg's or libx264's side, feel free to note the technical problems with the sample, and I will review and then report them if I see the related specifications agreeing on the issue. So far this seems to be purely a problem
    with the related Media Foundation filters, and/or Windows Media Player 12.

    I have a lot of grief with this version of Windows Media Player.
    It is very buggy and frustrating to use.
    I have my Music library on a QNAP NAS, which is as reliable as they come.
    System notifications make it not save changes.  It also does not do a good job of interpreting albums and artists from folders.  Changes to track names are not saved, nor are tracks moved to other albums, renamed albums, changes to genre, artist
    or date.  It separates and merges albums/tracks without sense or reason.  Some changes I've made up to 4 times, then closed WMP and re-started my machine to check if it has/hasn't saved the changes.  Often it has not.
    This is the first time I've used WMP in this capacity, and I do not recommend it.
    New service pack please.

  • Bug Report - Some items in your iTunes Library ... because the file could not be found.

    10.6 and this is still this is a problem?!?!?!?!
    Not like this is an obscure issue only affecting a few noobs. Google returns 11,200 results on this issue!t'
    Can we PLEASE at least allow the list of broken files to be dumped as a text file so I can find them manually! guess not,
    I'll just have to get out a pencil and write down 100 songs to spend my saturday looking up and fixing. Or I could let my wife purchase 100 songs she already has whenever this comes up...
    What's really infurating is that non-technical wife thinks this means she must go to the iTunes store and buy them again.  Is it just coincidence that this only happens to songs that we ripped from the CD with iTunes? Hmmmm?....
    what follows is for the programmers, please make sure this get's to the development group.
    iTunes is the only music library manager, Media player was not even activated.
    iTunes is configured to "Keep folder organized", "Copy files to folder when adding"
    this has been a recurring issue since iTunes 9.x for us
    The issue is persisted accross system and library rebuilds.
    some of the same songs recurr but most of the time the list differs.
    Library survived transfer to new computer and back for a system rebuild (new hdd) w/o this issue.
    I'm guessing 100 songs is an arbitrary limit for error reporting.
    Songs seem to get lost for the following reasons.
    Track number added to filename
    Spelling of some tags like Album, Artist, Title differ in iTunes library and the file path !!!!
    Only seems to happen to mp3 files.
    My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info.  I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
    Would love a bug number and feedback chanel on this.

    The missing file thing happens when files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files in a relatively sensible structure, then you should be able to use my FindTracks script to reconnect them to iTunes .
    Although you say you haven't used Media Player it can be raised as a background process by visiting enabled web sites. Possibly worth you reviewing this post: Getting iTunes & Windows Media Player to play nicely
    jerunamuck wrote:
    ...My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info.  I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
    Unlike Windows Media player iTunes doesn't have a feature to automatically update tag data, although it will sometimes spot when a 3rd party program has (say during playback) and then update its own copy of the data. The iTunes (Music) Library xml file is provided for querying by third party software and is rewritten every time there is a change to the library, but is otherwise of no relevance to iTunes. The library is maintained in the iTunes Library.itl file. I suppose what could be happening is that iTunes issues a command to the file system to move a file based upon its tag, updates its knowledge of where the file is supposed to be, but the OS fails to move the file for some reason. Alternatively everything could go as planned, but iTunes could fail to get the updated copy of the library written out to disk so next time you start you get the previously stored locations.
    I have ideas of my own about the best way to organise my media, but I'm quite familiar with the way iTunes does it. It might be interesting to see the details of one of the broken tracks, the path iTunes thinks it is at, and the actual path, in case there is anything that can be deduced.
    Apple don't run an open bug tracking system so you won't be able to follow reports/progress based on a bug number. You can drop a line to iTunes Feedback or get a free Apple Developer account and submit a bug report report there.
    tt2

  • Bug report: Energy Manager causes slow performance...

    Very slow Windows Startup..
    Energy Manager's plans and the problem occured using any plan as I remember, and it wasn't an issue with the maximum processor state. I had heavy disk usage, especially access to the Page File, which is what the person in the second link I posted also described. CPU usage was low. The disk usage was seemingly not related to Energy Manager (Chrome was usually the worst), but removing Energy Manager completely resolved the problem. If you would find it helpful. I'm quite confident that even with Maximum Processor state at %100, CPU usage was low when it was slow, and that disk access was the culprit.
    previously have use 1.0.0.31 or 32 not sure.
    Windows 8.1
    Im using Lenovo Energy Management Driver
    1.0.0.28
    4.6.2014

    I actually have the same problem.  Sorry to work on a old thread, but...
    I've got my Lenovo B50-70 less than 1 month ago, and had switched it to SSD and had set everything up and is working perfectly.  However there are a bunch of lenovo programs that came pre-installed.  This computer is used mainly for work and I really don't like programs that suddenly pop-up and ask you to do stuff, as it is quite distracting, and with Lenovo Energy Manager being one of them so I removed it.  (I did do some research before I remove...)
    Everything was fine, until when I try to switch on my wifi (I usually have it off, as I use LAN most of the time)...  For the B50-70 there is a airplane button on F7, which allow the user to switch wifi and bluetooth on/off.  That button was unresponsive...  After some digging it is actually related to the power energy manager being removed.  So I've downloaded the latest version from Lenovo and it was working again...
    However though, whenever I start my computer it is taking so long to start...  And I tried uninstalling the power energy manager and it solved the problem...  And I am stuck with either having no wifi on/off ability or a really slow boot, which loses the whole purpose of the SSD.  After you enter your username and password it originally takes around 5~10 seconds to login, now it takes over 1 minute.
    I have found this other link, which says Lenovo Power Manager having the same problem.
    https://forums.lenovo.com/t5/ThinkVantage-Technologies/Bug-report-Power-Manager-causes-slow-performa...
    There is a solution, which you can change the registry to switch a function off.  I've tried it and it didn't work, which is not surprising as it's a different program..  But I am hoping that Lenovo can provide a similar solution for Lenovo Energy Manager...

  • Acrobat X Scanning Cancelled Problem / WORKAROUND / BUG REPORT

    As you have read in other threads, Acrobat X on Windows has a serious scanning problem with HP and possibly other scanners.
    Whereas in Acrobat 9 scanning worked reasonably well, Acrobat X seems to be unable to cope with scanning documents from the flat bed of a multifunction scanner.
    So, if you are scanning from the feeder, scanning works, but if you are scanning from the flatbed, you will get a brief pause and the phrase SCANNING CANCELLED.
    This is, of course, not acceptable.
    The problem is that Acrobat X does not play nicely with the scanner drivers.  Previously, Acrobat 9 would "auto-detect" the source of a document, using the feeder if loaded, and "falling back" to the flatbed otherwise.  However, Acrobat X does not fall back.  If there is nothing loaded in the document feeder, the scan will be cancelled by Acrobat X.
    The workaround - and I would NOT call this a "solution" - is to use only the "Custom Scan" command from Acrobat X.  When the window pops up, choose the "Options" button and select "Native Mode" and "Show Scanner's Native Interface" from the two menus.  (Acrobat X does seem to remember these settings at least within a session, so if you're scanning multiple documents you only need to do this once.)  Then scan.
    You will see a new window pop up - the scanner's "native interface."  On my computer, this window shows up BEHIND the Acrobat X screen (annoyingly) so you have to watch for it and click forward.  Be sure to select "flat bed" from the "document source" menu.  On my computer, this setting is NOT remembered between scans, so you have to do this for EVERY SCAN.  Then, the document will scan, and you can do what you want with it in Acrobat X.
    Needless to say, this is a long, painful, slow process, especially if you're scanning lots of flatbed items, as I do.  Hence it's a "workaround" and NOT a "solution".
    The SOLUTION will be for Adobe to FIX this.  ADOBE:  THIS IS A BUG REPORT.  PLEASE LOG THIS IN AND FIX IT.  Acrobat 9 with CS5 worked perfectly, as did Acrobat 8 before it.  Moving to CS5.5 with Acrobat X broke this.  Sloppy.  Please fix!  Thank you!
    Glen Barney

    I used your workaround (thank you!) but it was very annoying. Although I set up the options for a single multi-page document, Adobe gave me separate files and I had to consolidate them. I also had to fill out the options (color, flatbed vs feeder) for each page. This function was working for me at some point, so I don't know what happened to make my HP Multifunction and Adobe part ways. I hope Adobe comes up with a successful patch for this problem.

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