Business Account Overages

Our company transferred everyone's Verizon account into one Business account.  Our owner has Sprint and when we did this transaction we told our Verizon rep that we needed to add our owners Sprint number to our Friends and Family list.  Reviewing our bill we went over around 250 minutes and saw that his number was not added to the Friends and Family list.  We would like to dispute those overages since the rep was asked to add that number on asap (as we knew the owner would be calling).  Were will I get "better service" or someone who can handle a business account?  At my local store or from a national rep?  Thoughts?

If you or the Account Owner are enrolled in My Business Account via My Verizon, you will be able to verify, manage, and edit the Friends & Family numbers.  This way, if you were charged for a number that is on your Friends & Family list, you will be able to dispute the overage charges, as well as fix the possible issue as to why the numbers are not reflecting as they should.
Thank you,
VanessaC_vzwsupport
Follow us on Twitter www.twitter.com/vzwsupport

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