Business Catalyst and Social Media Updating

I'm new to Business Catalyst and aside from link integration between BC hosted websites and Facebook, etc, is there an application that would allow automated post updates to the primary social media pages, similar to functionality that third-party email marketing service providers are offering. If not yet available, can anyone recommend an add-on service that might expand the social media reach. This seems to come up in every client consultation.

Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
Can you?
You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
Verizon although with the best coverage is also the highest priced.
Good Luck

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I need to find out how to contact upeer management to try and resolve an issue before I open a complaint with the Attorney Generals Office as well as the Better Business Bureau and social media.

I have been with Verizon for 15 years. I have a family share plan with 2 smart phones a standard phone and a jetpack for wireless access. I pay for insurance on the 2 smartphones. Approximately a year ago I made a payment arrangement to continue service on my account even though I had some business difficulties. I was told that while the arrangement was in place I could not make any changes to my account. However, since then I have had the following issues and when I try and contact Verizon to try and resolve them I am place on eternal hold or disconnected.
Issue #1: My daughter lost her phone in June 2014. (The contract on this phone was up in 2013) I have been told that I cannot replace the phone even though I pay the insurance premium of $9.95 a month. I have been billed for it and have also been charged $54.87 for the monthly service as well. The phone has not made or received a call since June 4, 2014 yet I have been charged $274.38 I just was able to have the service suspended at the store today, 11/29/2014
Issue #2 My phone has intermittent flaws, locking up and reuring rests, dropping calls, failing to receive calls etc along with horrible battery life. I went into the local verizon store and they ordered me a refurbished replacement phone which was subsequently sent to me. When I received it I took it to the store to have them assist me in setting it up properly. I was told that I should NOT set it up but send it back due to some physical damage present on my old phone that would most likely result in a $150 charge...it was recommended that I just upgrade my phones as they were all out of contract and that would be the best solution. I asked the manager if that would be possible due to the "terms" on my account and she said "it would not be a problem". I was interested in an Iphone 6 which was not in stock so I sent the replacement phone back and left, to wait for the phone to become available.
Issue #3 I had a JetPack that was recently stolen from my car. I stopped in to ask what to do about it (it is no longer under contract either) They suspended the service and recomended I wait until I upgraded my other phones and then get a new Jet Pack. I just received noticed that they were going to continue billing me for it this week, even though it has been out of contract for several months??????
I recently went to Best Buy to take advantage of their Black Friday deals and was told that based on the status of my account I was ineligible for any upgrades. We called Verizon from the Best Buy and they told me that I needed to address my account status (I just made the scheduled payment on the 23rd of Nov) either with Financial Services or go to a Corporate Store. I went to the store and was told there was nothing that could be done at that level, I would need to talk to financial services (which was closed)
So, I am extremely frustrated and upset with this whole situation and wanted to make one more attempt to resolve it with Verizon before I make a full blown complaint to the Attorney Generals Office, the Better Business Bureau as well as post this incredibly BAD customer service story on social media. I hope that I hear from someone ASAP as this is critical that I get things resolved immediately. I can be reached at [removed].
Personal information removed as required by Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
Can you?
You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
Verizon although with the best coverage is also the highest priced.
Good Luck

How do i install business catalyst and typekit with creative cloud if they don't show up?

I just recently signed up for creative cloud and learned about muse. I would like to take advantage of the business catalyst and typekit, but when i open my application manager, neither are available for download. Am I missing something here? are they built into the other program downloads? I'm confused–please help.

Am I missing something here?
Yes, you are. They are merely services built into Dreamweaver, Edge and Muse and accessible via the respective BC and CSS panels in those programs.
Mylenium

Business Catalyst and Creative Cloud: double-payment

Last March (2012) I subscribed to the most basic level of business catalyst ($97.00 per year) to publish my website.
At that point I didn't know that Creative Cloud would include a basic subscription to Business Catalyst.
In May (2012) I subscribed to the Creative Cloud which included this basic Business Catalyst.
Now (in March 2013) Adobe has written to me for $97.00 again to pay for Business Catalyst and they have sent me an email saying they will discontinue service in 7 days.
How do I discontinue the $97.00 Business Catalyst account and transfer hosting to my Creative Cloud account?
Last time I tried to do something like this, it was hours and hours and hours to resolve it.
Am I better simply paying $97.00 for Business Catalyst even though it is included in Creative Cloud simply because I will have uninterrupted service?
If there is a chance that I could reconcile this without undue pain and struggle, could someone tell me how?
And whether it is indeed possible?
I have a very small but well-established business using Muse. I really can't afford the interruption nor hours and hours of fighting to resolve this.
I would appreciate any help.
Gay Ann Rogers [email protected]

Hey GARRogers,
If you have any sites that have been redeemed as Creative Cloud sites, we cannot change the billing for these sites and once your Creative Cloud subscription expires, so will the site. However, sites that are being billed directly by Business Catalyst are separate to Creative Cloud. So if your Creative Cloud subscription expires, the sites being billed directly by Business Catalyst will remain unaffected.
If you have any sites that have been redeemed as a free Creative Cloud site, I recommend creating a new trial site via your Partner Portal (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site from Muse to this new trial site or if you did not use Muse, migrate the data over as per this article: http://kb.worldsecuresystems.com/203/bc_2038.html.
Once you have done this, take the site live via your Partner Portal > [select site] > Upgrade and if applicable, remove the domain from your previous site and re-add it to this new site.
Feel free to PM me directly if you would like me to look at the billing for any of your sites.

Sharing Content App built Visualization in Excel via email and social media

Hi,
We are looking for office.js tool we can use to share a visualization, created within a Content App in Excel. Currently, the Content App has a function called "Save As Image". We would then want to share that Content App visualization through Email,
and Social Media. Is the a function within Office.js we can use and how can we do it?
Thanks

Can you please show an example (website/ image link or something else) or explain more detailed what you mean?
Do you just want to send an image via mail?
If yes, you have multiple possibilities:
1. Insert a link as text in the mail (https://msdn.microsoft.com/en-us/library/office/dn574748(v=office.15).aspx)
2. Insert image as HTML content (<img>-Tag) in the mail (https://msdn.microsoft.com/en-us/library/office/dn574748(v=office.15).aspx)
3. Add image as attachement (https://msdn.microsoft.com/EN-US/library/office/dn568061(v=office.15).aspx)
Recently I experienced some issues with option 2. Due to a sanitization process outlook seems to modify the html code I inserted which leads to problems (see this thread:
HTML for body in Outlook Mail App is modified on insert).

Business Catalyst and HTML5

Is there any known issues using HTML5 with business catalyst in late 2013? I have seen posts a year or more ago saying it had issues with HTML5 Boilerplate. I am just starting with Business Catalyst and would like to start developing for it. I am just trying to figure out if I need to stay with xhtml and div's instead of the nice new HTML5 shineyness...
Any advice would be greatly appreciated

The index.html page for the site is at www.ariesplumbinginc.com/index.html
Even though the code in Dreamweaver shows that it is just starting off with the <html> tag at the top, and it also shows this in the admin editor, BC is publishing the page with the following:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">

BC has converted the <html> tag into the above. I made some other changes to the page that need to be tweaked to validate for HTML5, but I did not change the entire document type. BC did that on it's own.
Any insight would be greatly appreciated. If you have a link to one of your own issue free HTML5 projects, that would be good too. I opened a ticket for it with BC help and they said it was confirmed as a bug in the system, but didn't give any time estimates for when it would be fixed. If you are able to use HTML5 without issue, maybe you know something BC support does not?
Thanks

Is the license terms allow you to generate pages using Wizzard Business Catalyst and publish them on other servers. As the export side and run?

Is the license terms allow you to generate pages using Wizzard Business Catalyst and publish them on other servers. As the export side and run?

Our iPads work just fine behind a firewall and the Lightspeed filtering solution in an education environment. If your proxy solution cannot be configured to support IOS maybe you should be looking at another vendor. Products such as 8e6 and Lightspeed can be deployed without the use of a traditional proxy set up.
http://www.m86security.com/products/web_security/m86-web-filtering-reporting-sui te-deployment.asp
http://www.lightspeedsystems.com/products/Web-Filter.aspx

Anyway to build a form outside of Business Catalyst and connect it to the platform?

I am trying to do one of two thing to accomplish what I am trying to do. First I am trying to build an order form that allows a user to add a field as they go. So if I have three fields for one product. One for a product name, one for a SKU number, and one for a quantity. I would like the user to be able to fill this out and then if they have more products to add they can click a button that says add another item and then another set of fields shows up. I am either going to create all of these fields in a business catalyst form and then figure out how to hide these fileds with css and or javascript, or I need to build this form outside of business catalyst and figure out how to connect the form to the platform so I can still have it go through a workflow. Can anyone offer any suggestions or advice on how to do wither of these items?
Thanks

Hi Mike,
Rich has an idea. To get you started I've built something similar for booking multiple seats, but your form will not take bookings and instead it will be a standard form with some credit card fields. See this example http://demo.businesscatalyst.com/booking-multiple-seats
You will have to have a set number of fields. You can not add fields on the front end dynamically. Also, my example is quite primitive. You have to specify the number of products before you start adding them. You cna change this by adding something like "Add Another" field to the form whcih will reveal the next set of hidden fields and so on.
Before you start building anything note that you will have to use a seamless gateway. Can't use something like PayPal standard.
I hope that helps!
Mario

Muse, Business catalyst and email forms

Dear users,
I'd have a request about business catalyst and email forms.
I made a simple web site for a test by Adobe Muse. In the contatc area I add an email form of Muse which requirs business catalyst. I subscibe a trial period with catalyst, tested it in its host and it was ok. Now I'm going to create a new site which is going to be published in a personal wed address (www.domainname.com) Is it enought to pay for a basic subscription of business catalyst, or do I need additional stuffs? Please consider that the site will be hosted in a different web space than catalyst
I thank you in advacne for your kind collaboration
Best regards
Fabrizio Zambelli

Thank you for your kind reply. Unlucky there are 2 problems with my explanition: I'm not so confidential with wed hosting stuffs and english!!!!!
I have a domain (www.example.com) which is hosted and registred in Italy by a service like Godaddy.
I downloaded the web site which I created with Muse on that domain and it works. I made a page which uses the email form widget from Muse and obviously, it says to me that BC is required to work. Basicaly I'm looking for a suggestion on how to get it working. Thanks agains expecially for your patience!!!!!!!! Fab

Business Catalyst and Adobe CC

How to get a Business Catalyst account using my Adobe ID?
thanks

Hi
Like you said, it was provided by university, I assume you have Teachers editions of Creative Cloud, which does not includes free websites.
To see how to publish site from Muse to BC, check this
Getting Started with Business Catalyst and Muse – Creating and Publishing Sites | Introducing Business Catalyst | Adobe …
To see how to add your custom domain,
User manual
Do let me know if you have any question.

UCCX-webchat and social media communication

Dear Team,
I have a client with UCCX version 10. They are looking for a new set up, Customer should access contact center via call, web portal and social media. Through call is working fine. Now they want to implement the web chat and social media communication. Can any one advise, how to configure web chat and social media communication ?. .
license-Premium

Hi,
When you click on Chat, the notification is passed to the Social Miner. The feed on the Social Miner checks for the new notification and creates a contact in the campaign that is sent to CCX. CCX has the Route and Queue subsystem which will check for an agent with the Chat Ready and will route the contact to the particular agent. The agent then joins the Chat room and the connection is established.
Regards,
Arundeep

Help with Facebook and Social Media wigets (Was: How do I fix the three probs that...)

I am having problems with the facebook or social media widgets. I would like the link to send viewers to my facebook business page, but when testing it shows my pic and a 'switch' sign (see screen shot) and when I open the site the message is as the other screenshot, great, but I don't know where to find which 'asset' is the problem and why. Also why bother having child pages if the menu doesn't reflect that? I see that drop down menus are an issue, also with some other forum members.
Thanks for any help offered!, I think I have solved the first problem now but still would appreciate any help with the other 2!
For some reason the facebook widget now loads the correct page, and I give up about the drop down menu, hopefully this will be addressed in the next update of Muse??

Hello,
For the "asset" issue, try locating the asset in the assets panel. It should have an icon like this: http://jingsite.businesscatalyst.com/jing/2013-12-16_0917.png
For the child pages in the menus issue, go to the menu options (by clicking the small blue arrow in the right top corner of the menu), and then change the menu type to "All Pages" instead of "Top Level Pages".
Hope this helps.
Cheers
Parikshit

Muse, Business Catalyst, and client text editing

Can Muse websites have client text editability if published and hosted with business catalyst?

Talk about making apple pie complicated. I explored the idea of using ICE features within Muse pages. As it turns out, I discovered a lot of things.
1. It could be done.
2. It will get wiped out if you update the page in Muse when the page is republished.
So I tried the following (going around my elbow to get to my rear side.)
1. Created my page (PG 1).
2. Created a second Muse page (PG2). This contained the my ICE DIV and content holder.
3. On PG 1, I did my page layout and then embedded in the center of the page an iFrame html code which pulled through PG 2.
4. Now, when I make updates to the PG 1, the client-allowed section was not effected. To update the PG 2 text using ICE you opened it through BC Insite Editing.
The only drawback is the ICE editable text inside the iFrame must stay inside the iframe's opening dimensions you set (otherwise you have to increase it to fit the content or turn on the scrolling feature.)
5. I wasn't sure, so I uploaded the ICE js folder to my BC hosted site and then linked PG 2 through the header scripts placement.
Tested it and it worked. I was able to use the Edit and the Repeat Section function using the Insite Editor. I did not turn on the "enable online content editing" button as described.
Like I said... complicated apple pie... but it gets the job done. Allows me to update PG without losing my client's edits.

Business Catalyst and responsive websites

Good afternoon,
lets say I have created a responsive static webpage that I plan to make into a BC template with all of the appropriate css/javascript ready. What will I need to do to make the modules responsive as well? add media querys and appropriate css to the module css file?
I am just trying to figure out how to marry a ready-made responsive design with BC so that all of the modules play nice.

So the Business Catalyst's modules have alot of customizability? For instance, can the eCommerce module be used to sell digital products? how about shipping options? can you set up weight base shipping? Can it handle international shipping? Can it handle selling both digital and physical products in a single checkout? These are questions I can easliy answer with the Wordpress plugins I have used, but I dont know where to start with BC.
Like I said, I am seriously thinking of switching to BC as it is an all-in-one solution and everything is made to work together nicely, with Wordpress there is often many of times you have to fight with a plugin to make it work with the rest of the site and I am getting tired of it.
But if I cannot offer a solid solution with BC to my clients, I cant see switching.

What are the name servers for adobe business catalyst and how do I integrate muse with catalyst.

thank you, i have to post play auditions by tomorrow.
Dave

Check the KB for the name servers: http://helpx.adobe.com/business-catalyst/using/change-site-domain.html
For quick reference:
Redelegate domain to Business Catalyst DNS
To redelegate a domain, visit your registrar's website and log in to their control panel. After you log in to your registrar, go to the domain management section. Update DNS servers for your domain.
It's necessary to apply the following DNS server addresses:
ns1.worldsecuresystems.com (54.236.190.129)
ns2.worldsecuresystems.com (54.246.209.121)
ns3.worldsecuresystems.com (54.252.148.151)

Business Catalyst and Social Media Updating

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