Business Catalyst Documentation - Help & Feedback needed

Question

Hi everyone,
We are currently working on a project to improve the BC documentation. In order to better plan our efforts, we need your feedback on what you consider to be the most important to work on.
Moreover, from several discussions with Partners we have understood that there are a lot of members of our community who would like to contribute to our documentation, so we'd like to involve you in our project and work together to get our help resources better and better. Your support on this would be very much appreciated.
Please fill in this survey to give us feedback and let us know if you'd like to contribute to our content.
Also, if you want to help out, don't forget to fill in your email address, so we can get back to you and align on what each of us should do.
We're looking forward to receiving your feedback and work on improving our help resources.
Thank you all for the help.
Vlad

Answer 1

Hi Everyone,
I agree with you that at times our documentation is not at all proper, and unfortunately sometimes is incomplete and even wrong. We do have a plan though to get back on track.
Unfortunately up until one month ago the documentation and documentation search were not on our priority list as high as they should have been, and it's myself I have to blame for it.
Since then we have been working a lot on the customized search engine that we are using in our Help & Support page. We have worked on refinements, synonims , auto-completions, promotions (so the top searches would have automatical article suggestions), and we have thoroughly refined the pool of documentation it searches into, so the results are more relevant (for example, one month ago if you searched for webapps you would have got 0 results, while at other times depending on what you were searching, results for other Adobe products were showing up).
I can say we have pushed our CSE implementation to some limits (we even have some cases with Google for various limitations), and we will continue to work on it until we'll be happy with how it works (as much as the mysterious ways of Google allow), as right now there are still gaps to be covered (as you very well pointed out).
On the documentation front we have a revamp plan that we've crafted based on the feedback we received from the community. We would work on:
1) Reviewing and updating the current documentation, in order to make sure it's complete, up to date, and is correct. - this is on the top of our priority list, and I expect it to be done in the next few months.
2) Based on what we and the community would prioritize, we'll work on developing "How to's" in order to answer specific needs and to make sure partners have adequate help resources for their daily work
3) We will work on tutorials that would get partners started and successful as quickly as possible
4) Other self-help projects that we are currently developing and that we'll make publicly available as we have them ready, along with the "In product help" we just rolled out.
In conclusion, I want to reassure you that we are aware of the gaps we have, and also know just how important it is to get back on track. We already started investing in this, and I hope to be able to show more results of our efforts soon.
Happy Holidays and thanks again for your feedback and committment.
Vlad