Business Catalyst Sandpile meeting 10 July

Partner Call 10th July US, UK, 11th July AUST
TIme: 8.00 PM, 10th July, NEW YORK Time - check your timezone here...
http://www.timeanddate.com/worldclock/meetingtime.html?day=10&month=7&year=2012&p1=179&p2= 5&p3=196&p4=240&p5=226&p6=80&iv=1800
Please register on our website - http://www.bcsandpile.com (still under construction) - to receive a weekly notification about the Google+ hangout.

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Business Catalyst Sandpile meeting - US -17 July, AU - 18 July

Partner Call 17th July US, UK, 18th July AUST
TIme: 8.00 PM, 17th July, NEW YORK , 10.00 AM, 18th July, SYDNEY.
We are going to use Adobe Connect for future meetings.
Please sign up here to receive notifications about the meetings - http://www.bcsandpile.com/business-catalyst-join.htm
The link to the meeting is - http://experts.adobeconnect.com/bc/

Step by step, how did you arrive at seeing this agreement?

Perth Business Catalyst User Group

Our first meeting will be held on Wednesday 18 July, 6pm
Fortix
Central House, Level 1
Suite 5, 193 Guildford Rd
Maylands WA 6051
Our first meeting will be a "to get to know everyone" session with a discussion about what topics you would like to see discussed over the coming months.
Please join the group at http://perth-bc.groups.adobe.com/

Hi RepulseMonkey
I can troubleshoot this for you but I'd need some more information. Id need the URL of the website so I can do some checks on the DNS setup.
Basically if you're not receiving emails it can be a few things. I'd be looking to check:
1. That your Domain Setup is set correctly. If it's set to Internal, when it's actually External then this can happen.
2. If it's externallly hosted then you should start by creating the SPF record that is required so your external mail server will trust mail sent from Adobes servers - Here's some instructions on adding an SPF record half way down this page - Business Catalyst Migration
To answer your question. YES. You can get around it. You can send the activation email to a different email address. Then once confirmed ask BC support to change it back. BUT we really recommend to get you DNS configured correctly in the first place. It's usually not hard.
Let me know if you're stuck. I can point you in the right direction and if you're really stuck PRETTY does consultation and support on this kind of thing.
[email protected]

Business Catalyst templates not containing content in Muse built site

I am currently upgrading a clients website and have recently got into designing using Muse and thought I would try out the BUsiness Catalyst system to host it all etc. I wanted to use muse for the more static opages and the the blog for case studies and the ecommerce section for the product catalogue (even though we will not be selling online).
All was going swimmingly until I found the pages I had created for the main template pages {tag_pagecontent} or any other module on that note. The site search results was doing it too if the results can over a certain length. Its seemed that the page would be stuck at a standard height. I have dragged the content box down to meet the footer guide so in theory it expands the page when it has to but for some reason this isnt working for me. I am not sure if it is how I have sut up the footer or the page or the way I have the master pages working or something. I have tried various options but am about to give up. I either have to bin business catalyst or just use muse to create the whole catalogue but with over 200 products this could take some time.
I woudld appreciated some help from some more experienced users or techincal heads. I hope it is an easy fix or there is some way around it.
Take a look at my draft site: http://langleydesign.businesscatalyst.com/index.html
and the pages that arent working correctly: http://langleydesign.businesscatalyst.com/case-studies
Also the sticky footer on these template pages and pages with module content (i.e the search results page) isnt sticking to the bottom as you can scroll past it. Which leads me to believe its something to do with the footer I have set up.
I can try and explain anything if needed. Thanks for your help in advance.
Some images attached for reference.

I did try unpinning but that didnt work for me either.
It took too long to get an answer so I am now using another system that doesnt have this problem. Hopefully when I use Muse again I wont have this problem. Sorry.
Thanks anyway. Maybe Ozaroth can send links to their site for instructions to get this solved.

Third party access to Business Catalyst admin console: dashboard freezing

Hi,
My client can't access his admin console in Business Catalyst to edit the website we've built for him. He's using both a Mac G5 2.1gh power pc OS 10.4.11 and a Mac Laptop 2.2gh intel core duo 10.6.8. He follows this link http://www.slowhome.co.uk/AdminConsoleXT/#dashboard but the screen just freezes. I've resent passwords, fiddled with admin persmissons but nothing has freed up access yet. Any suggestions, clues or answers please? We're using Adobe Muse to build and Business Catalyst to manage. His browser meets the system requirements.
Cristina

What browser is he using? The user account for the other admin at the site seems to be properly set up with all permissions assigned. I'm unable to reproduce the problem either. If the problem persists, can you ask the user to try another browser or clear cookies/temp data/cache for the current browser and re-try. If that doesn't help, please try logging into the admin using a different network connection.
You could also try creating another admin account for the user and test it out. This would also help isolating the issue to being account specific. If that doesn't work either, please reach out directly to BC live chat support through http://helpx.adobe.com/contact.html?product=business-catalyst.
Thanks,
Vinayak

Delete site in Adobe Business Catalyst

How can I delete a SITE create in Adobe Business Catalyst, I have a Creative Cloud account.

From this post from the Business Catalyst forum:
Login the into the admin first
After login click on the Partner Portal link on the top.
Click on clients tab
Click the site that you want to delete
Under Details section on the righthand side you will find [Delete site] option at the bottom right corner of details section or next to the Upgrade site button.
Click Delete site button a feedback will be asked fill it if you want or just press the Delete site button at the bottom of the form and your site will be deleted
Hope this helps!
EDIT: Here's a screenshot of what this function looks like, found in a very recent BC blog post:
Delete paid and Creative Cloud sites from the Admin Console
We moved the "Delete Site" functionality to the Admin Console of the website in order to help Creative Cloud users and beginners cancel an existing paid website that they don't need anymore. Here's a snapshot of this new feature.
Note that this "new" BC does not go live until July 2nd, so this feature may not be accessible until then.

Error: Could not create Adobe Business Catalyst temporary site. Please try again later.

After putting my site on the temporary server adobe muse provides with the option PUBLISH having no problems now ive made changes tonight and keep getting errors ive unistalled MUSE and re - downloaded latest version Im a paying subscriber and need this site on a temporary sever for meeting in the morning i not impressed and ive also started a fresh with a site with just text and tried to do a test PUBLISH and again error meg can anyone help im really in stuck here
Thank you

Hi Mark,
We were going through some emergency maintenance. It is over now and you should be able to publish site. Please try and let us know if you still face any problem. You can check Business Catalyst status at http://status.businesscatalyst.com/
Regards,
Aish

Need to create a searchable employee directory in Muse. How can I do this using Business Catalyst?

I have been tasked with updating our firm website, and have no prior web design experience. Muse seems like a great option, but I understand that Muse has no database capabilities. I was advised that I could find a way to incorporate a searchable employee directory (database) via Business Catalyst. Are there any links that show how to do this?

Thanks, Adam. I think this looks like a good option for us. Here is our current, existing website, which I am tasked with updating:
www.bstz.com
Would you mind taking a look at the attorney directory, and confirming that the BC Meet the Team will allow me to create essentially the same sort of directory, with search fields, photos and cv? I'm sure it will, but I just need confirmation before I go too much further down the design path.
Right now I am just on trial Adobe Creative Cloud membership, so I was able to download and experiment with Muse. I believe the cost to continue this would be about $15/month. If I join Business Catalyst with eCommerce membership, would that be in addition to the Adobe Creative Cloud membership? I'm going to need to give a proposal to my partners, and I want to make sure I am accurately stating the monthly costs. We currently have our own in-house server, and I want to be able to rationalize moving away from that.
Thank you for your continuing expertise.
Ingrid
BSTZ
310.500.4750

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Photo Gallery thumbnails in business catalyst render in different sizes in different browsers

Photo Gallery thumbnails in business catalyst render in different sizes in safari and chrome but are fine in firefox. What is the issue with Safari? I have tried the different algorithm options such as fill_proportional etc and firefox is the only browser that displays correctly. I thought safari was the most standards compatible browser - what's the problem here?

Hi,
If you have seperate XML file but with the same basic structure then you can change the XML a Spry dataset refers to and regenerate the spry region without reloading the full page.
So on my photo gallery page I can change the album the photos are shown from via the seturl sprydata function as below. dsPhotos being my Spry dataset that points to the relevant XML dataset with my image references and captions etc. My XML is actually dynamically generated from Picasa RSS feeds (and RSS feeds are XML) but the principle will be the same with your static XML.
First I add an event listener for when someone clicks on an album (the li tag within my div with the id "albums" holds a photo and title for each album.)
function Albums()
var myalbums = Spry.$$("#albums li", "TabbedPanels1")
var rows = dsAlbums.getData();
var setListener = function( element, value )
Spry.Utils.addEventListener( element, "click", function(){ showAlbum( value ); },false );
for( var i = 0, length = myalbums.length; i < length; i++ )
setListener( myalbums[i], i );
Then this is the code which changes the photo album to be shown. (when the user clicks the relevant album)
function showAlbum(i)
pauseShow();
pImage = 'No';
var rows = dsAlbums.getData();
var albumid = rows[i]["albumid"];
var url = "xml/PicasaAphotoFeed.asp?albumid=" + albumid;
dsPhotos.setURL(url);
dsPhotos.loadData();
var rowcount = dsAlbums.getRowCount() - 1;
var nextalbum;
var navnext;
var n;
The page is here www.thehmc.co.uk/photo5.html is you want to see it in context.
In your case showAlbum would switch between Frank.xml or Wolfie.xml depending on how you decide to name your xml datasets.
Regards
Phil

Help with code for inserting horizontal scroll bar in photo gallery in Business Catalyst site?

Hi,
I am using Business Catalyst and Dreamweaver to create a trial site.
I am not sure if this is the correct forum to post this request but anyway I have inserted a photo gallery module at the bottom of the sidebar in the homepage of my test site.
Can anyone advise on whether jquery or any other code can be inserted into the page or module code that will replace the "next" hyperlink below the first 4 photos with a horizontal scroll bar at bottom of the gallery so users can just scroll through all 12 images ?
Kind Regards, Matt.
http://craftime-bs6.businesscatalyst.com/

Alyssa,
Have you tried putting this rule back as it was originally:
/* Submenu that is showing with class designation MenuBarSubmenuVisible, we set left to auto so it comes onto the screen below its parent menu item */
ul.MenuBarHorizontal ul.MenuBarSubmenuVisible
    left: auto; /*was 9px*/
    color: #EF9CCF;
    background-color: #FFF;
That is, changing your 9px back to auto.
And giving us a link (as you did) is much better than printing out the code for us! Thanks!
Beth

What is up with the Help and Support Section for Business Catalyst?

It has been very difficult for my customers and myself to access the help and support section of the site for Business Catalyst issues as we are constantly diverted to non-related Abode issues. The portal for support on Business Catalyst issue needs to be ISOLATED from ADOBE's main support section. It is bad enough that there are so many issues to deal with, but to add all the issues for all the applications is simply impossible to decipher and discover a solution.
Before the Adobe integration on the Cloud services it was much more simpler, wiith a much more efficient and cleaner layout, now every page looks like its generated by a bot that doesn't understand what I am looking for. Even the actual URL of the page is hidden so I can't even book mark it without opening the frame in a new window. My clients will not know how to do that.
Simplify plesase!
Teejay

Teejay,
Yes we are looking into this very thing and hope to improve this very soon. Not only making things a bit clearer but also a central location for all your BC support needs.
Kind regards,
-Sidney

How do I link my Creative Cloud account with Business Catalyst Web Hosting service?

Hello,
I'm having difficulty understanding how to access the Business Catalyst service. I have attempted to log in directly to businesscatalyst.com/admin but continue to receive an error login message stating that my username and password are not recognized. I was not able to create a new business catalyst website via Dreamweaver either, despite having successfully logged into my Adobe Cloud account.
The only way I was able to set-up a website for use with Business Catalyst was by logging in via http://www.adobe.com/products/business-catalyst.html, and pressing the "try now" button, which allowed me to create a demo site. This also allowed me to log into BC, but when I attempted to upgrade the site from a trial to the webbasic service, I am asked for a payment method.
I understand that the creative cloud service includes basic web hosting for up to 5 sites and should work seamlessly with DW or Muse, or using the InContext editing options provided via browser, but I am unable to truly access any of this content. Am I doing something wrong here?
Thank you

Please approach our support and supply them with your Adobe ID and the site URL you want to take live and they will do this for you in couple of minutes.
Cheers,
-m

Why do emails from Business Catalyst site not show up on iPhone?

I have an email setup on my own Business Catalyst website with a few alias's. The email account is setup in my Outlook 07 Windows 7 64 pro desktop, and I can send and receive emails from all of the alias's and the main email. However I am noticing that on some emails from clients, I get the email on my desktop Outlook 07, but it never shows up on my iPhone.
EXAMPLE: Today I received an email at 12:57pm. It shows on my desktop. But never showed up on my iPhone. Once I saw this I forwarded the message from my desktop to the same email address that my client had sent his email to. Once I did that I did get the forwarded email of the original email on my iPhone. And yes, I have received other emails from the same client email address before on several occasions.
Problem is that I left my office at 12:15 and did not see this 12:57 email until I got back to the office much later in the day. And thus, ending my day very badly due to.....??? A) the Business Catalyst email I have setup is not setup correctly B) my email settings in my iPhone is not setup correctly.
Wondering if anybody else has experienced the same issue and figured out what step was missed.

Hi bluetaildesign,
Not sure how is that working on one instance but not other. Can you please try to use mail.b.hostedemail.com as incoming and/or outgoing mail server on iphone and try again. This hostname has the SSL certificate installed on it and can be used for transferring the emails in a secured manner.
Hope that helps!
Kind Regards,

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried the whole site again, and then tried publishing as a new site altogether. Thought I would then try to export as HTML in the hope of uploading the files via an FTP client and Muse crashes and locks up again. I am extremely stressed about this as I am in the last few days of of website I have been working on now with no issues since December. We are due to go live and my client needs to see it. I am desperate for an answer. It is not looking good. I am on an Apple Mac and have not had any isses publishing it for the last 6 months. Not very happy to say the least. Need desperate help.

Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

Business Catalyst Sandpile meeting 10 July

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