Business Objects XI 3.1 load balancing (is not balancing).

We have 2 x Tomcat servers running on 2 seperate Solaris servers.  Users access XI via a load balanced URL which hits one or other of these 2 servers.  However, this is not happening.  What we see is that which ever server the load balancer hits first (after Tomcat server restarts), all subsequent sessions are connected to that Tomcat server.  We see no traffic in the other Tomcat's logs.  My IP engineers have assured me it's not the CSM (h/w load balancer) and that the sticky bit is correctly set.  What ever I try we only get 1 Tomcat server doing any work.  If 1 Tomcat is up and the other down, the load balancing works as expected - i.e. all traffic hits the live Tomcat server.  It's just when the 2 are up and running it does not behave as expected.  We have BO XI configured for Silent Single Sign-On (SSSO) with Windows AD.  When the Tomcat servers start up the LDAP + SSSO initialisation can be seen to be successful in both Tomcat logs.
Is there any special session stickiness or cookie settings the h/w load balancer needs to be configured with ?
Is there something that needs to be configured in Tomcat, especially as we have SSSO configured ?
s/w versions:
BO XI 12.1.0
Tomcat 5.5  (standard install deployment)
Any suggestiojns gratefully recieved.
Thanks
Rich

Load balancer as well as Tomcat servers are not part of BOE product, so you do not have a problem with Xi3.1 load balancing.
BOE simply has no play between LB and Tomcats.
If you have 10 DIFFERENT user sessions and all of them or majority of them go to only one of 2 tomcats -- this is a problem with your loadbalancer and has nothing to do with BOE or session persistancy.
If you have ONE user session and all request go to a single tomcat , then your session persistancy is set correctly and everything works as expected.

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         com.sap.km.cm.repository.manager
         com.sap.km.common.domino
         com.sap.netweaver.coll.appl.gw
         com.sap.netweaver.coll.appl.sync
         com.sap.portal.httpconnectivity.urlsystem
         com.sap.portal.ivs.sl.connector.helper
         com.sap.portal.runtime.application.soap
         com.sap.portal.systems.bi
         com.sap.portal.systems.datasource
         com.sap.portal.systems.EP5
         com.sap.portal.systems.jdbc
         com.sap.portal.systems.sap
         com.sap.portal.systems.webservices
         com.sap.portal.unification50.template
    Thanks a lot
    Selvam

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