BW Excel file password problem

Hi All
We have a unique problem in BW. We are on version 3.1C. When we open downloaded excel files containing hierarchies, the system asks for a password. However system does not accept any password and it results in a userid lock.
Any idea how we can resolve this?
Rgds
Shobhana.

Hello Praveen
The problem is during file open itself. I am not worried on saving the file.
Pl see these steps:
1. I download a report to excel from BW on my local PC
2. I try to open the file in excel
3. System keeps on prompting for userid/password a number of times (Although I give a correct id and password, it keeps on asking the same).
4. The userid gets locked.
5. Since the file does not open successfully, there is no question of saving the same.
This typically happens for files containing hierarchies.
Rgds
Shobhana.

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