CAD Application gets Hanged for UCCE 7.5.1 when agent answered the call for particular location

Hi All,
We have a CAD server installed on ICM PG box.
Two agent location namely X and Y
Datacenter resided in location X
Users in location X were not facing any issue
Users from location Y facing diificulties and they were using CAD ver 7.5.1.
Randomly for all the users in location Y were reporting CAD application gets Hanged immediately when the agent answer the call.
Location Y is connected via WAN.
Both the location we are using same CAD version, but still issue persist in location Y.
Kindly let me know how to address this issue
If this was a BUG why it was not impacting other location

Hi,
I found the problem in CAD Troubleshooting guide.
Problem: Agents can’t log into Agent Desktop.
Solution: During Unified ICM installation, an “Agent Login Required for Client Events” check box is displayed. By default this check box is unchecked. It must remain unchecked for agents to be able to log in. If the check box was checked during Unified ICM installation, you must reinstall Unified ICM and make sure the check box remains unchecked.
I reinstalled CTI Server without that checkbox and now the agent is able to login.
Thanks all for your help.
Cristian

Similar Messages

I am using microsoft outlook for email in firefox. When I select the envelope for email it takes me to a mailto window in outlook which I have to close.

I am using microsoft outlook for email on latest version of firefox. In the applications window the only selection for outlook is mailto. When I select the envelope it takes me to outlook, however the first page is a mailto page with a link to my home page. I have to close that and get to my email page. How can I skip the mailto and go right to the outlook inbox page? Thank you.

I may have made a mistaken assumption that you were using Outlook.com (online webmail). If you are using Microsoft Office Outlook, then you actually would need an add-on to put a button for that program on the toolbar. I'm not sure if there is one specific to Outlook, but there is an extension named Custom Buttons that can be tweaked to do a wide range of things.
* https://addons.mozilla.org/firefox/addon/custom-buttons/
* forum for getting help with the add-on: http://custombuttons.sourceforge.net/forum/
But... I 'm not sure it's worth the effort because you usually can switch between Firefox and Outlook pretty quickly using the Windows Task Bar or Alt+Tab (keep holding Alt after you release Tab to see all the open windows and then Tab to the one you want).

I am using an expense tracker and when I export the file for use it says it is in location /var/mobile/applications/666E-4BC6-8FF1-50CAD35FA541/documents/MyExpenses.csv where do I find this? Assistance greatly appreciated

I am using an expense tracker and when I export the file for use it says it is in location /var/mobile/applications/666E-4BC6-8FF1-50CAD35FA541/documents/MyExpenses.csv where do I find this? Assistance greatly appreciated

Attached is Dennis Linam’s Audition – “Log File” and “Log – Last File”
Contact information Dennis [email protected]
Previous contact information with your organization (DURIM):
Dennis - i just finished my audition trial and bought the subscription the 2014 version.
created by durin in Audition CS5.5, CS6 & CC - View the full discussion
DURIM - Okay. I would expect the "Cache Warning" message because your default directories would not be the same as the ones in the settings file I generated.
If you go back to the "7.0" directory and open the "Logs" folder, can you copy the "Audition Log.txt" file and send it as an attachment to [email protected]? We'll take a look in that logfile and see if it gives us more information about why this is failing now.
Also, do you have any other Adobe applications installed on this machine, such as Premiere Pro? If so, do they launch as expected or fail as well?
I do have the trial Pro version of Adobe reader, but I have not activated it, because I fear the same thing will happen did it. I cannot afford to activate the subscription for that product and take the chance of it not working either. I depend on those two programs religiously. Here is the files that you requested. I appreciate any help you can give me to get this audition program started
Audition Log- file
Ticks = 16 C:\Program Files (x86)\Common Files\Adobe\dynamiclink\7.0\dynamiclinkmanager.exe
Sent from Windows Mail

Why do I not get the checkout option for a pdf type document when clicking on the document link in the SharePoint workflow task?

We are trying to use workflows to review and edit pdf files in sharepoint 2010. We are having a couple of issues and am hoping someone has the answer.....
1) When myself and coworkers click on the pdf document in the library, we get the check out option as expected. However when we click on the document
link in a workflow task (on the sharepoint site), the pdf opens as a temporary file and we do not get the check out option. Why does this happen?????
2) The same thing happens when we click on the document link in the workflow task email; HOWEVER, one of our co-workers does get the
check out option when clicking on the link in the email task. Why would she get the checkout option using the email and not when clicking on the link in the task list on the sharepoint site ???? We have compared our internet settings and adobe
settings to ours and found no differences.
We are using Sharepoint 2010, Windows 7, IE8, Adobe Reader X or XI. Some of us have Adobe Pro X and have the same issues.

Hi,
According to your post, my understanding is that you could not get the checkout option for a pdf type document when clicking on the document link in the SharePoint workflow task.
I try to reproduce the issue, however, no matter when I click the pdf type document in the library or click on the pdf document link in the workflow task email, it download the pdf doucment and then I can open it.
It will be better if you can descript how you
get the check out option as expected when you click on the pdf document in the library.
Then I upload a
word type document to the library, no matter when I click the word type document in the library or click on the word document link in the workflow task email, I can open the word document directly and get the check out option as expected.
I recommend to use the other type docuemts to check whether the check out option works.
Thank you for your understanding.
Best Regards,
Linda Li
Linda Li
TechNet Community Support

Hi, please help me , i get notification about a new update for my iPad when I do the instal for the new version it is asking me for a passcode but which passcode may I have to enter? Because when I enter my gmail passcode it is call me that my pass fail

Hi, please help me , i get notification about a new update for my iPad when I do the instal for the new version it is asking me for a passcode but which passcode may I have to enter? Because when I enter my gmail passcode it is call me that my passcode is failed

The passcode you need to enter is the passcode you set on your device. It is the passcode that you enter when you turn on your iPad or awaken it from sleep after and Auto lock.
If you do not know or remember your password and did not store it somewhere then you will have to restore your device.
http://support.apple.com/kb/HT1212

Macbook hard drive crashed, i lost windows for mac, bought a disc when i got the mac, no longer have the disc, need my apps, don't wanna pay for it again. know how to get it quick without having to give my mac to the genius bar at apple store overnight

macbook hard drive crashed, i lost windows for mac, bought a disc when i got the mac, no longer have the disc, need my apps, don't wanna pay for it again. know how to get it quick without having to give my mac to the genius bar at apple store overnight?

What is it you need - Windows installer disc or something else? Your question is unclear. Could you be more specific?

When i open the organizer for elements 12 on my mac...i can not get to top of screen....help

when i open the organizer for elements 12 on my mac...i can not get to top of screen....help

Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements

For my ipod 3g 8gb in itunes where the info for the memory is half of the memory is taken up by "other" so im wondering what this other is and how to get rid of it?

for my ipod 3g 8gb in itunes where the info for the memory is half of the memory is taken up by "other" so im wondering what this other is and how to get rid of it?

Have you reset your Ipod resently? Never mind my ohter reply.

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

When working in the basement for an extended period I get SOS message and have to turn my phone off and on before I can use it is this normal

When working in the basement for an extended period I get SOS message and have to turn my phone off and on before I can use it is this normal

when the phone detects the Optus network, this will automatically go out of the SOS mode.
The SOS mode allows you to call SOS numbers like 911 or 112 even if there is no network coverage.
What it does it tap to the next available carrier (regardless if this is your home carrier or not) to have the emergency call pushed through)

Since I downloaded Firefox 3.6.6 on my Mac, I am now unable to get e-mail address to automatically complete when I enter the first few letters of the address. in English

Since I downloaded Firefox 3.6.6 on my Mac, I am now unable to get e-mail address to automatically complete when I enter the first few letters of the address. in English
== This happened ==
Every time Firefox opened
== I downloaded Firefox 3.6.6

In my case it seems that Firefox just doesn't "see" (or can't find?) the coupon printer application anymore after the FF update. (and yes, my add-ons are enabled - to answer the tech support people's first question).
For me, the coupon printer doesn't even show up in my Firefox "Add-Ons" list anymore. Is that what people typically see when they're saying the coupon printer "doesn't work" with FF? The coupon printer was visible on the add-ons list before my FF update, and now it's totally Gone! It seems that Firefox just doesn't "see" (or can't find?) the coupon printer application anymore since the FF update.
When I'm on the coupons.com site and I click "print coupons", it tells me I haven't installed the application. But it Is installed on my computer, I can see it in my folders, and it works on IE, so it's definitely there.
BTW - I have uninstalled/reinstalled the coupon printer application. I have tried all the suggestions on the Mozilla help/forum sites, as well as the Coupons.com web site. I have closed and re-started Firefox after the installation. I have also shut down and restarted my pc after installation. I tried installing the application with Firefox open, and tried it again with Firefox closed. I've even cleared out all my cookies/history associated with Coupons.com.
... I can't think of anything else to try, except for the "solution" of using IE for coupons.
If it Really is a problem on the Coupon.com end of things, do you think it's worth it if we bombard the coupons.com support team with messages saying they need to fix the problem? (or just a waste of time?) ;(

My Contracted SIM is for an android phone, but when i put the sim in an iphone my 3g no longer works?..

My Contracted SIM is for an android phone, but when i put the sim in an iphone my 3g no longer works?.. Is it because my 3g is only active on the android os and not the ios platform? Texts, Calls and Wifi work fine but the 3g doesn't work. My phone only shows 'GPRS' in the top left corner. Also I get a message come up saying "Could not activate mobile data network. You are not subscribed to a mobile data service".
Any advice would be great.

Hi hexonxonx, I'm on o2. Thanks for your advice. You are right. All I had to do was change one of my APN settings to mobile.o2.co.uk and reboot my phone and this sorted it out straight away! Thanks again. Much appreciated . I was thinking I was going to have to go back to an android phone to use my 3g again but this eliminated that need. Thanks.

Why does my macbook pro retina take 30 seconds for me to use it when i open the lid?

For some reason it takes my macbook like 30 seconds for me to use it when i open the lid. I cant move the mouse or anything until like 30 seconds go by is that normal or something wrong? Its the new macbook retina display and never had this problem when i first got it.

Are you running any applications when you open the lid, specifically any applications that are heavy on GPU usage such as iMovie or Photoshop?

How to get rid of /j2ee prefix from URL when I use the OC4J via Oracle HTTP server

In 9iAS 9.0.2 Oracle HTTP Server (OHS) is pre-configured to assign requests to the Home OC4J instance via the URL-prefix "/j2ee"/
For example, the TEST servlet under OC4J would be passed through OHS using:
http://urmachine:urApachePort/j2ee/TEST
whereas in the standlone OC4J version, this URL works:
http://urmachine:urOC4JPort/TEST
How to get rid of /j2ee prefix from URL when I use the OC4J via Oracle HTTP Server?

It is getting the url prefix from mod_oc4j.conf
under /ora9ias/Apache/Apache/conf
You can read more on this at
http://otn.oracle.com/docs/products/ias/doc_library/90200doc_otn/web.902/a92173/confmods.htm#1008977
-Prasad

I have a wireless router for my house, and my I-phone can find the network and sign in but it won't show up in airport for my i -mac even when right beside the router. What can I do?

I have a wireless router for my house, and my I-phone can find the network and sign in but it won't show up in airport for my i -mac even when right beside the router. What can I do?

Do you have any videos/movies in the video app?
In iTunes if you right click on the video and select Get Info and go to the Option tap what Media Type is shown?

CAD Application gets Hanged for UCCE 7.5.1 when agent answered the call for particular location

Similar Messages

Maybe you are looking for