Call Manager and AD authentication

We change our AD administrator passwords periodically. We recently had callmgr 4.1 installed on our servers. We can't login to the Administration pages of call manager since we changed the AD admin password. How do I fix this?

When you install the Active Directory plugin for CallManager, you must supply a user account with certain read privilegs to AD. This user account is used to bind to AD and check for valid credential sets when you login to CallManager via MLA, CCMUser etc etc.
So, if you change the password for the account which CallManager uses to bind to AD w/, it breaks.
You're not completely out of luck though. When you install MLA, you configure an account with full admin access that you can use at any point that does not authenticate against AD. Most of the time this account is ccmadministrator and the local administrator password of the box, but could have been altered during install. Refer to the following doc for more detailed info: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b07mla.htm.
Moving forward, I'd recommend creating a service account (denied interactive login to any boxes on your network) for the sole purpose of CallManager binding to LDAP. Make the password complex, mark it never to expire, user can't change, and you shouldn't have to change the password in the future.
Hope this helps!

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Is it possible to take the CDR data from a v4.2 Call Manager and copy it to a separate server where it would be made available for reporting?

Is it possible to take the CDR data from a v4.2 Call Manager and copy it to a separate server where it would be made available for reporting? We are not interested in migrating the CDR data to v6 because of the concerns it introduces to the upgrade process. Is it possible to get the raw data and somehow serve it from a different machine? (knowing it would be 'old' data that stops as of a certain date). If so, what would be the complexity involved in doing so?
It seems like the CDR data lives within MSSQL and the reporting interface is within the web server portion of the Call Manager... that's as far as we've dug so far.

Hi
It is absolutely possible to get the data - anyone you have in your org with basic SQL skills can move the data off to a standalone SQL server. This could be done most simply by backing up and restoring the DB using SQL Enterprise Manager.
Moving the CAR/ART reporting tool would be more difficult... if you do actually use that for reporting (most people find it doesn't do what they need and don't use it for anything but basic troubleshooting, and get a third party package) then the best option may be to keep your publisher (possibly assigning it a new IP) and leave it running for as long as you need reporting.
You would then need a new server to run your upgraded V6 CCM; you may find you need this anyway.
Regards
Aaron
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What is the recommended Delay/Latency between Call manager and The SRST setup

Hi ,
Need to understand the readability between the CUCM and SRST.
What is the recommended Delay/Latency, Bandwidh between Call manager and The SRST gateway setup.
Regards,
Velu S

Hi Manish,
I've been struggling to get this information and what I could understand from the SRND is that this 80ms is just related to the Intra-Cluster communications (Between Servers UCS), there is no relation with SRST Gateways:
"The maximum one-way delay between any two Unified CM servers should not exceed 40 ms, or 80 ms round-trip time."
From that I assume that the RTD between the SRST and the Cluster should be based on the affirmation below:
"If a voice service is hosted across a WAN where the one-way latency is 200 ms, for example, users might experience issues such as delay-to-dialtone or increased media cut-through delays. For other services such as presence, there might be no problem with a 200 ms latency."

Call manager and rme config archive report

Hi,
I know that rme does not support the call manager for config archive. It is clear.
The RME home page show config archive status for failed devices and there are some devices which are not supported by RME config archive.
I've set this devices to suspended state in RME but config archiv is trying with this devices also.
This is a financial costumer and the local Financial supervisory authority would like to see all devices config is saving successfully.
How can i exclude the call manager and similar devices from config archiv process and status reports?
Regards,

Hi,
I would like to qoute from RME help.
Working With Suspended Devices
Suspended device state cannot participate in any RME application flows but all historical data pertaining to the device will continue to be maintained by RME.
Nevertheless the RME is trying to fetch the config from suspended devices!!!
What is the truth in this thing?
Regards,

Cisco Call Manager and MGCP Question

Hello,
I appreciate if somebody can help.
Scenario:
Site 1 PSTN E1----VG----Call Manager----VG--- PABX---Site 2 PSTN1 E1
I have configured a dialing pattern on Cisco call manager 6.xxxxxx to Send to VG on Site1
Both VG routers are using MGCP with call Manager.
The problem if from Site 2 tries to call 6xxxxxx the call manager is not routing the call to the VG in site 1.
I did debug ccapi inout and on Site 2 VG the call response was the number unassigned. This means that the call Manager is searching the directory for the destination but it is not searching the route patterns.
Any ideas to override this and ask the call manager to check it's destination pattern?
Thanks,

Problem solved. The VG in Site 2 was in a CSS that is not allowed to dial PSTN.
Regards,

Cisco Call Manager and LifeSize Endpoints

Hello dear support community,
last week I asked which version of Cisco Call Manager supports BFCP (https://supportforums.cisco.com/message/3966334).
Unfortunately I asked the wrong question.
As it turns out I just didn't need to know which version of Call Manager supports BFCP, which I know now, I also need to know if Call Manager is compatible with LifeSize systems?
Here is the setting, so you know what I'm dealing with:
The costumer uses Cisco Call Manager (Ver. 9.1) as SIP registrar for his LifeSize endpoints. The problem is, when he is making a video conference (via SIP) and he wants to share a presentation, the other side either sees him or the presentation, but not both.
We tried it with our Call Manager (Ver. 9.0) and some LifeSize endpoints. As soon as the LifeSize endpoint uses CUCM as SIP registrar, the option to share the presentation is completely gone.
I guess the costumer switched sources from cam to pc. That would explain why he just sees either video or presentation. But, as you might have guessed, it's not an acceptable solution for the costumer.
And yes, we made sure that BFCP is enabled for the endpoints.
So, what I'm asking myself and you is:
Is this known? And more important, is there a reliable workaround?
Thanks a lot in advance.
Best regards
Tobias

I've been down this road and when I asked the question Lifesize's stance was that it wasn't supported by THEM. I pointed out that CUCM now supports line-side BFCP but they essentially shrugged their shoulders. Either they are blatently disabling content sharing by virtue of using a SIP Proxy or they have a priorietary SDP/header that CUCM isn't passing through.
Either you can call Lifesize and shake them up a bit or you can wireshark the SIP dialog to see what the codec asks CUCM before disabling the sharing button. Once you know that you might be able to use SIP transparancy to pass the header through.

Cisco call manager and ip phone software.

Hi everybody.
Does Cisco call manager also include software required for ip phone? Or software for ip phone needs to be installed on tftp server and it does not come with cisco call manager.?
thanks and have a great weekend.

Hi Sarah,
by ip phone software, do you mean Cisco IP Phone Agent software?
if yes, then you need to have Customer Response Solution (CRS) and Call Manager together to setup ip phone software (services).
check this link for further info:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml
plz Rate if it helped.
Soroush.

Call manager and Cisco IP phones

I would like to know if it's possible to use Cisco IP phones in small environments, without having Call manager, or it's mandatory to have always CallManager if one wants to use the IP phones.
Thank you

You can use Call Manager Express, which runs on cisco 1751/60, 2600 and above routers. it can support up to 120 users. Cisco Unity Express will provide voice mail. this is a network module in 2600 and above routers. for more info, see www.cisco.com/go/ccme

Call manager and type of Voip phones

Just wanted to thank everyone for the help.
My background is Telepresence and minimal on Call Manager 8.
Just wanted to ask if I can somehow pull a list of all type of phones connected to the call manager - we currently have 7942 and 7975. I need the list which phone number is using which type of phone.

Hi Mark,
Here are 3 suggestions:
1) Goto Device > Phone, add the 'Directory Number' and 'Device Type' as search criteria and click 'Find'. This is limited as it can't be exported.
2) Run the following SQL Query:
SELECT d.name, n.dnorpattern, dn.numplanindex, m.name as Model FROM numplan AS n JOIN devicenumplanmap AS dn ON n.pkid=dn.fknumplan JOIN device AS d ON d.pkid=dn.fkdevice JOIN typemodel AS m ON d.tkmodel=m.enum JOIN typeclass AS c ON d.tkclass=c.enum WHERE c.name="Phone" ORDER BY m.name, d.name, dn.numplanindex
3) Use a 3rd Party product to extract and export the required data such as PhoneView from UnifiedFX
PhoneView is the most advanced endpoint management product available including the ability to gather extensive device/user information and then interact and export that data.
Thanks
Stephen Welsh
CTO
http://www.unifiedfx.com

Call Manager and Keepalives

Does the call manager send out a keepalive when a phone is registered and if it does how often and how big is the packet?

The Phone sends the TCP Keepalive (TCP KA) to the primary Callmanager every 30 seconds after registering. It also sends TCP connect to the secondary Cisco callmanager so that when it does not get the keepalive from the primary it registers to the secondary callmanager.

Call Manager and HP switches?

I have a scenario of having an infrastructure of HP Procurve switches. I have 802.3af PoE to the access layer. The switches support QoS, VLAN, LLDP (not CDP), etc... I am interested in Cisco Call Manager to replace current Avaya based PBX's. Can this be done? Better yet, do you think Cisco will support it?

Cisco phone support LLDP which will act the same as CDP. I have done this on 796x and 7975 phones and it works great. You just need to make sure you are on the lastest firmware that supports it.
http://h40060.www4.hp.com/procurve/uk/en/pdfs/application-notes/AN-C3_ProCurve-Cisco-IP-phone-7900-final-101308.pdf

Call Manager and Avaya Phones

Hello Guys,
I am running Cisco Call Manager 7.0. I ahve 2 Avaya 4620 IP Phones and want to add them to my existing VOIP network. How do I go about doing this? All of my other phones are Cisco 79xx.

I tkink you can add avaya phone to cisco environment as a thirt party sip phones.

E164 dialling through Cisco Call Manager and its Gate Keeper

Hello,
one of our customers has succesfully setup a few Polycom VSX Endpoints and they are registered to a Gatekeeper.
Calls can be made manually in both directions but if a IP Communicator/IP Phone calls a VSX the recent call list will only include the IP Address of the Gatekeeper and not the E.164 Number so calls cannot be returned.
Is there a way to configure this ?
I am unaware of the Version of the CCM.
Regards
Steff

configuration has two gatekeeper zones. An internal gatekeeper
zone and an external gatekeeper zone.
Devices registered to the internal zone can call devices on the external
Calls through H.323 address but not by e164 alias. However the devices on external zone
Can call devices on internal zone through e164 alias.
Call Manager is not involved in this problem.

Call manager and IP phones

after the basement remodel i will have a server and computer repair area for my testing. I have a call manager server and a couple of ip phones and would like to setup a phone at each of my families houses. what would i need and how would i set it up.

there might be a way to do it using SIP but I have not done it and I am just giving you an idea of how to do it with SCCP default and in a secure way
Forget about the router model I was talking about.
You would have to assume that your home where the CCM is as the Main site and pretty much have all othere families as remote sites, you would need to setup VPN between the houses and if you want everyone to dial each other you would need DMVPN(Dynamic Multipoint).
You would need a good router at the main site, depending on how many sites you have you may be able to use just a 2801. For the remote sites, I would think you can use an 871 or 831 router which does VPN and also has a few PoE ports switch.
You would have to create tunnels between each other house.
JoeL

Call Manager and OCS

Hello,
I have Call Manager 7 and Microsoft OCS.
Both of them work properly.
There are 1xx DNs on CM adn 5xx DNs on OCS.
Everyone have one CM number and one OCS number.
I want to do that:
When i called 1xy, both ocs (5xy) and cm (1xy) numbers must ring.
Is it possible? And how?

Good Afternoon,
I would use the Single Number Reach feature, when the Cisco phone starts ringing a second call starts(after a delay configure by you) passes a call to in most circumstances your mobile but your OCS would work.
Have a look at this document on how to configure this feature:- http://www.cisco.com/en/US/docs/voice_ip_comm/hucs/7.1a/provision/CH13_HUCS.html
Hope this helps,
Craig
(PLEASE RATE HELPFUL POSTS)

Call Manager and AD authentication

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