Calls don't work!

Hello, 
am new to Skype, I bought a Sudan(60 minutes) subscription. Now, as I try to call a mobile phone number there, the calls drop and disconnect!
am using a windows pc.
can you please help! 

Try these steps:
Go to https://support.skype.com/support_selection
Sign in to your account (if you’re not signed in already).
Choose the help topic Payments and the related problem Refund requests.
At the bottom of the page, click Continue support request, and then click Send an email.
Enter your details in the fields provided. Under Further information, make sure you select the order that you’re requesting a refund for, and give your reasons for requesting it in the box provided.
Under Your problem, enter as much detail about your issue as possible, and then click Send support request. We will get back to you as soon as we can.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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