Can BT get anything right??

Question

I have recently rejoined BT after being away for 4+ years. I kept my original BT email address after I left and then went over to premium email after making a monthly payment for the last 4+ years to keep the address active. I informed all people/departments  required to ensure that my existing email was attached to the new broadband account when i rejoined and was reassured that this was done and that I could cancel the direct debit. Today i try to access my emails only to receive a screen asking me to update my billing info so that i can regain access to my emails. To make matters worse I have also been charged line rental even though i have paid a years worth of line rental upfront back in November 2011.
Can a UK based BT rep please look into this if I provide the required info?

Answer 1

If you would like to try Live Chat they should be able to help you.
If they cannot resolve the problem then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.