HT1533 My MacBook has crashed...it started with capitals letters sticking and always starting in safe mode and now despite efforts to restore from my Lacie externall drive I can't get anything on screen except a grey "stop" sign

My MacBook has crashed...it started with capitals letters sticking and always starting in safe mode and now despite efforts to restore from my Lacie externall drive I can't get anything on screen except a grey "stop" sign

Sorry just noticed I've probably posted this under the wrong forum header

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  • I tried to update to mavericks which made my MacBook unworkable. I reformatted with my startup disc and now have reloaded my computer from a backup on time capsule. I keep getting a panic screen on start up and can't get out of this perpetual loop?

    I tried to update to mavericks but it crashed my system. I reformatted and restored from time capsule but have a panic screen I can't get out of.

    Read this thread.
    https://discussions.apple.com/message/22935993#22935993
    Linc Davis is a very smart guy on here, and his recommendation in that thread is to reinstall the OS. I'd suggest a backup first.

  • Firefox crashes at start in Safe mode - On ONE user account ONLY

    Firefox crashes at start in Safe mode - On one user account on PC only
    I have done everything on Firefox crash checklist
    No '''Report ID''' since no start.
    So no nothing in further support? See below
    https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
    '''Get help fixing this crash'''
    Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
    1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
    2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
    A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
    3. Click this special link to ask for help with your crash.
    Note: This link is only valid for help with crashes.
    '''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

    Hi Max,
    Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
    Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
    * http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
    The XP OS is likely to use smoke and mirrors to make it look like you have a totally
    separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
    If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
    I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
    See also
    * [[troubleshooting plugins]]
    * [[firefox crashes when you open it]]

  • My MacBook Pro doesn't start; in safe mode shift CMD V the message "disk0s2: media is not present" is written on the screen repeatedly but the MacBook doesn't start.  Do you have any ideas of why this should be or what I should do to resolve this?

    My MacBook Pro doesn't start; in safe mode <shift CMD V> the message "disk0s2: media is not present" is written on the screen repeatedly but the MacBook doesn't start.  Do you have any ideas of why this should be or what I should do to resolve this?  Thanks  Eamonn

    Thanks for these suggestions: I have tried safe mode re-starts (both "verbose" and simple "shift" + power) to no avail.  I get the error message "disk0s2: media is not present".  Following this I inserted the installation disc and from there ran disc utility.  The "Verify Disk" indicated an error " invalid sibling link" which it could not repair.
    I also tried to completely re-format/erase the disk, but again got an error message "disk object invalid or unable to serialize".
    Any ideas of what could be causing this or the best solution?  I fear I am fast running out of options.

  • HT202157 My AppleTV (2nd gen) crashed last night with the latest update and now all I have a flashing light.  What to do?

    My AppleTV (2nd gen) crashed last night with the latest update and now all I have a flashing light.  What to do? It showed a USB symbol point toward an iTunes symbol and won't reset after resetting with the remote.  Same thing.

    usb symbol pointing toward an itunes symbol is apples way of trying to get you to connect the appletv to your computer running itunes so it can restore the apple tv's software
    though it seems to be a connection few people make

  • I mistakenly moved my apple keyboard layout bundle to the trash can and now I am unable to log onto my computer.  I can't type anything so I can't access my account to get back onto my computer.

    I mistakenly moved my apple keyboard layout bundle to the trash can and now I am unable to log onto my computer.  I can't type anything so I can't access my account to get back onto my computer.

    restart and hold Command+r to enter in recovery mode and ill allow you to repair your OS X installation. If you cannot repair it, then just create a new user, as usually issues with keyboards are rooted in the user's account.
    Good luck

  • Macbook Pro will only start in safe mode 'Lion' all I get is the wheel

    My Mackbook pro  13 hangs at sign in, I get the wheel for over 6 hours
    I can start in safe mode only
    I have removed the HD placed in a USB Cradle and it appears to work fine I can view all pics, music, on another Mac
    I've formatted another HD placed in the macbook pro, inserted the CD for snow lepod install held down 'C' on startup, but I get a message saying that the software can't be installed on this HD or words to that effect.
    On new the Macbook pro had Snow Leopard, and was upgraded to Lion  unsure what version I'm at but I know it's not the latest version
    Any advice in plain english please ( Step by Step)

    LowLuster ,many thanks I can flash it up using my USB cradle, all I need now to do is find the MPN of the HD Harness cable and procure one. solved in 10 minutes

  • Computer has crash,need someone t help-. can't get anything on screen

    My computer went out Friday, telling me it is due to firefox crashing. I can get absolutely nothing on my screen. I need my computer for work as well as personal, I need it restored yesterday. I did all that appeared in the pop ups, sent all the reports, etc. Nothing. Will someone please call me to guide me in the restoring of my computer. I'm at XX awaiting your call. Cannot give crash ID A#, can't get into the computer
    Stanley J Moore
    ''Since this is a public forum, avoid posting personal details. [[Forum and chat rules and guidelines]]. ''

    Until you get the computer working you will not be able to sort out Firefox.
    When you do get the computer working you will be able to attempt to get crash IDs.
    You can use another browser if necessary to obtain crash IDs
    * see [[firefox crashes]] and [[firefox will not start]]
    As for sorting out the computer problems, that is not really on topic for this site, and what you need to do will depend on your OS. You may have safe mode type startup options on the computer.

  • Got a message that there is a problem with my Mac OS X Kernal. my PowerBook has crashed 4 times in the last week and happened when backing up to Seagate plus ext. hard drive.

    my PowerBook G4 has crashed 4 times in the last week. I got a message that there is a problem with the Mac OS Kernal. Does anyone know what this means?

    Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. What external devices do you have connected? When trying to troubleshoot problems, disconnect all external devices except your monitor, keyboard and mouse. Do you experience the same problems?
    To eliminate RAM being the problem, Look at this link: Testing RAM @ http://guides.macrumors.com/Testing_RAM Then download & use Memtest & Ramber.
    Do you have an Apple Hardware Test disc? Running the Apple Hardware Test in Loop Mode is an excellent troubleshooting step for finding intermittent hardware problems. It is especially useful when troubleshooting intermittent kernel panics. If Loop Mode is supported by the version of the Apple Hardware Test you are using, you run the Extended Test in Loop Mode by pressing Control-L before starting the test. Looping On should appear in the right window. Then click the Extended Test button.The test will run continuously until a problem is found. If a problem is found, the test will cease to loop, indicating the problem it found. If the test fails, be sure to write down the exact message associated with the failure.In some cases, RAM problems did not show up until nearly 40 loops, so give it a good run.
    May be a solution on one of these links.
    http://support.apple.com/kb/TS3742 What's a "kernel panic"? (Mac OS X)
    http://www.macmaps.com/kernelpanic.html Mac OS X Kernel Panic FAQ
    http://www.index-site.com/kernelpanic.html Mac OS X Kernel Panic FAQ
    http://www.thexlab.com/faqs/kernelpanics.html Resolving Kernel Panics
    http://www.macfixit.com/article.php?story=20060911080447777 Avoiding and eliminating Kernel panics
    http://macosg.com/group/viewtopic.php?t=800 12-Step Program to Isolate Freezes and/or Kernel Panics
     Cheers, Tom

  • How to reset firefox profile if it crashes on start (also safe mode)

    Hello,
    I need to know how to make Firefox do a profile reset when it crashes on start even in safe mode. It starts fine with a new profile.
    I had this before today, and then after the 3rd crash report send, a popup offered me a solution to reset my profile while retaining the most important settings. I tried that option and it worked. But I could no longer sync my password with the new sync because of a master password set. I find this a show stopper, so I did a profile restore (mozbackup), I wish I didn't have.
    I now have the same problem again with Firefox crashing, but it no longer offers the popup with a solution by trying safe mode (i did manually doesn't work) or resettting the profile.
    I need to know a command line switch the make Firefox reset the profile while retaining the important data or how to force it show the pop-up.
    Thanks a lot, I'm really pulling my hair out over this and need my Firefox experience back!
    Thank you
    Regards

    Note that a profile created via a reset still can carry over issues because some data is recovered automatically.
    If you use the Profile Manager then you get a completely clean profile and if that works then you can copy files yourself to the new profile or possibly try to identify what is wrong and repair your previous profile.
    You only see button to Reset Firefox on the "Help > Troubleshooting Information" page and in the Safe Mode startup window if you use the profile that is marked as Default=1 in the profiles.ini file (Profile Manager).
    If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the Reset button in Firefox.

  • Upgraded to 6.0.2, now get "Firefox had a problem and crashed". Starting in Safe Mode does not help. Now what?

    Not sure what version I was running, but it worked fine but I have not been able to get it running again. I have uninstalled and reinstalled with the same results. Have followed the help pages to the point of obtaining the Crash Report... now what?
    I did notice the CR seems to think I am running Windows XP but I am actually running Windows 7 (64 bit).

    That gives Firefox 6.0.2 Crash Report [@ nsHttpHandler::QueryInterface(nsID const&, void**) ] https://crash-stats.mozilla.com/report/index/d2eddeb0-5845-4c72-987a-ad0282110917
    Unfortunately that is not really getting anywhere yet, you could become the first person to file a bug about that particular crash, but that takes a bit of time and testing.
    There is a known problem causing firefox 6 to crash and that is the use of IDvault, that can give more than one crash signature, the software developers regarding ID vault are WhiteSky, and are expecting to release a fix in a few days (if they have not already done so)
    Have you tried
    * using firefox's [[safe mode]]
    * disabling all plugins
    Does that help, either by preventing crashes or giving another recognised crash signature. You should also ensure all software is up to date, before trying adding extension software back.
    The other common cause of crashes is malware, that includes a particular Trojan that is now known to crash Firefox 6. Check out [[is my firefox problem a result of malware]] you will need to do scans using software or sites with up-to-date scanning software, if you do scan for problems say what sites or software you used and the version of software used. Downgrading firefox versions rarely helps with crashes, it may help with the one specific trojan, but the security risks would then remain, potentially causing even more problems because the browser no longer crashes.

  • I updated to ios7 and got the set up asst and selected restore from back up.... can't get itunes to do the restore as it wants me to turn off find my iphone, but I can't access anything on my iphone to turn off as I am in ios set up assistant

    I updated my iphone 4 to ios7.04 in itunes.  In itunes, it appears that all my data/apps/music/etc are on the phone  (but I cannot see anything on phone itself except setup screens).  I am getting the ios7 setup screen on my iphone.  I have selected my language, selected my wifi netowork, enabled location services, and chosen resore from itunes back up.  Next screen I get says to connec to itunes, which I did.  In itunes, I select restore from backup.  I then get a message that I need to disable "find my iphone " "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone."  I cannot go to any settings on my iphone as I cannot get past the connect to iturnes screen!  I have also tried  not enabling location services and that made no difference.  I cannot get to anyplace on my iphone except the ios setup first few screens.  I am going crazy, there must be some simple thing I have missed!  Any help appreciated!

    I found a way to get to my data.  So do not need remedy at this time. 
    fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore.  Very strange ios update. 

  • I have a 2011 Macbook pro that I updated with Mac OSX lion and now my computer keeps freezing when I am on safari or Microsoft word.  Can anyone help me please? I need this computer for school.

    I wake the computer from sleep and then it freezes either within 5 minutes or it could take an hour.

    Try to repair disc permissions. Also see if MSOffice is compatible with Lion.

  • Trying to start in safe mode, but....

    Have a bad hard drive and trying to start in safe mode but the circle just keeps spinning, been over an hour.  Any help to get it to start so I can offload content?

    Brilaneb wrote:
    Will I lose these using Disk Utility?
    Hopefully not, but if the HD is dying it's possible that trying to fix it may have the opposite result.
    Do you have another Mac you could connect it to? If so, you may be able to boot into Target Disk mode in the hope that you can copy off the data you don't want to lose before trying to fix the HD:
    https://support.apple.com/kb/PH10725

  • MacBook Pro has a grey screen with circle and slash and will not start up or start into safe mode.

    MacBook Pro has started to get a grey screen with circle and slash and will not start up or start into safe mode.  This happened once previously, however, it allowed a safe mode reboot and then worked for a week or so.  While utilzing the machine, it started with the spinning beach ball for about 5 minutes, went into a shut down mode and then rebooted and came back up with the grey screen with a circle and slash after a few minutes.  For the past three days it has been stuck and will not allow it to boot into safe mode.  Any idea or suggestions?

    Try starting the MBP with the OPTION key down.  If you see two HDD icons, select the recovery Icon.  From the 4 option menu, select Disk Utility.  Select Disk Utility>First Aid and run Verify and Repair. 
    If you cannot get into the recovery partition, make an appointment at an Apple store genius bar.
    Ciao.

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