Can error handling framework use fault policies and BPEL catch blocks

As part of an integrated customer solution that makes substantial use of SOA Suite (including OSB, BPEL, Mediator, etc) we are in the process of designing an “Error Hospital” subsystem to expose a web service API specifically for BPEL services and/or the OSB layer to call whenever they encounter an exception which they cannot handle so that the appropriate user is notified of the error (via email) and the error is recorded (in an appropriate common fault format, with error codes elaborated into more meaningful descriptions, etc) within OEM, immediately prior to returning the exception to the caller.
The problem we have experienced in our design is as follows:
•     We have an error handling service to be called, inside the BPEL catch blocks, when an error occurs to notify the appropriate user, via email, that an error has occurred;
•     We also use the error handling XML fault-policies so that we can recover from an error using OEM (via human intervention);
•     The error service needs to be called before the process is suspended (waiting for human intervention) so the email notification and error message formatting occurs BEFORE the recovery action. Unfortunately the fault policies trigger BEFORE the error handler is able to transform the error into the appropriate format and notify the user so the error recorded is not the reformatted one and the user is never notified.
The key question is how can a BPEL, upon catching an exception, invoke the error handling service and AFTER that send the error to OEM (and have the process suspended).
It seems the two mechanisms "cannot play nicely together"

As part of an integrated customer solution that makes substantial use of SOA Suite (including OSB, BPEL, Mediator, etc) we are in the process of designing an “Error Hospital” subsystem to expose a web service API specifically for BPEL services and/or the OSB layer to call whenever they encounter an exception which they cannot handle so that the appropriate user is notified of the error (via email) and the error is recorded (in an appropriate common fault format, with error codes elaborated into more meaningful descriptions, etc) within OEM, immediately prior to returning the exception to the caller.
The problem we have experienced in our design is as follows:
•     We have an error handling service to be called, inside the BPEL catch blocks, when an error occurs to notify the appropriate user, via email, that an error has occurred;
•     We also use the error handling XML fault-policies so that we can recover from an error using OEM (via human intervention);
•     The error service needs to be called before the process is suspended (waiting for human intervention) so the email notification and error message formatting occurs BEFORE the recovery action. Unfortunately the fault policies trigger BEFORE the error handler is able to transform the error into the appropriate format and notify the user so the error recorded is not the reformatted one and the user is never notified.
The key question is how can a BPEL, upon catching an exception, invoke the error handling service and AFTER that send the error to OEM (and have the process suspended).
It seems the two mechanisms "cannot play nicely together"

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