Can't complete registration for BT Cloud

Hi,
I tried to install my BT Cloud on my Mac Book last week .. the inital installation failed which I believe was becasue of an account migration issue.  Waited until the weekend and manged to complete the registration on my iPhone & on-line which all went OK.
The issue I'm having now is that the Mac wont complete the installation I get as far as step 3 and no matter which name I choose i get a red x next to the device name.  It also appears as if it doesn't know which account its related to as the application just says "Hi " whereas on the web it says "Hi Hugh".  Almost as if it can't register because the application doesn't know which account to tie the device to.
I tried uninstalling and reinstalling the application several times.  The uninstall included the removal of:
/Application/BT Cloud.app file
~/Library/Preferences/com.fsecure.sync.BTCloudWebView.plist file
~/Library/Caches/com.fsecure.sync.BTCloudWebView folder
~/Library/Logs/F-Secure/BT Cloud folder
~Library/Saved Application State/com.fsecure.sync.BTCloudWebView.savedState folder 
Any ideas what the problem is?

.. just for a further bit of information; when the app reinstalls after I accept the agreement it starts on step 2 of 5 .. amost as if step 1 is the one I need to complete to allow the installation to complete.
Is there any other settings file that needs removed?

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