Can't connect to Windows shared file server

I'm trying to connect to our Windows shared file server. I can add the drive and see it, however, when I open the folders nothing is there. I called Apple Support who said that it was most likely a Windows-related issue and that I may need to install some Windows driver on the PC the file server is on to get this to work (he wasn't exactly sure what the fix was for this). Has anyone experienced anything similar? And if so, what's the fix???

Reinfire,
sorry to horn in on this question, but i am having a similar problem, but in reverse. I am trying to connect from Win 8.1 to my mavericks iMac but it will not connect. I am sure that it's related to SMB but the fix you have posted did nothing for it.
Any ideas?

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