Can't deauthorize computers even though max amount of computers are used

I can't play a lot of my music after switching to a new computer, a pop up in iTunes says I have 5 computers already authorized. But when I go to my iTunes account it says I only have 4 authorized and therefore can't deauthorize any so I'm stuck without my music!

I have a similar problem, but I believe a different cause. Yes, I replaced 4 macs in the past 2 1/2 years, and neglected to deauthorize any of them. I've been using the same .mac account since 2007. I cannot deauthorize these discarded/broken machines, and worse, I can't play some songs purchased legitimately through iTunes, as Apple never merged the information from my old ISP email accounts to my current one, the .mac account. I must have at least three old email accounts, including 2 .mac, that I cannot remember.
Because one cannot reach a human over iTunes matters, I'm stuck, unless someone here has an answer.

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Can't deauthorize computers even though max amount of computers are used

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