Can't delete some users

Running GW Data Sync 1.2.5.250. We use an LDAP group to add/remove users in our Data Sync server. I removed 15 users from the group and around 6 of the users were deleted from Data Sync, but there are still 9 users that are no longer in the group that are still on the Data Sync server. I have tried adding the users back to the group and removed them from the group but their accounts still remain in Data Sync. I tried manually deleting the user in Data Sync, get confirmation to delete the user, and the user is still on the list of users in Data Sync. I have also used an LDAP browser and checked the members of the group to make sure the users I have deleted from the group in eDir are no longer in the group. Has anyone else experienced this problem? Any suggestions on how to fix?
Thanks,
RSarno

Originally Posted by tdharris
Hello! I'm one of the two that created dsapp. As general advice steer clear of the delete and remove references option and go with removing regularly from the WebAdmin interface first. Then proceed to use the script to remove user db references only. The reason for this is because the script to delete the user properly has to restart the configengine service in order for things to be properly picked up in the database. Unfortunately I am not the developer, otherwise I'd come up with a much more robust solution.
So it could be hanging here for one of two reasons:
1. There was a problem restarting the configengine service. (rcdatasync-configengine restart)
-- This typically works and the database change we made to set the user to be deleted is picked up. Sometimes it takes a little time for it to realize a user needs to be deleted. This is the nature of not interacting with the application the way it's designed to be interacted with unfortunately. So perhaps configengine never restarts right, or the change isn't realized in the database.
2. It will also wait until the mobility connector reports the user has been deleted. The delete and remove references option simply waits until it can no longer find the user in a particular Mobility database table, and then proceeds to remove any leftover database references. So it's also possible the user is still in the process of being deleted and it is still waiting or there was a problem removing the user and it's still in the table where it shouldn't be.
So my advice is to remove the user first from WebAdmin, give ample time for the user to be removed (depends on how much data the user has), perhaps say 5-10 minutes or so will be more than adequate usually. This allows for DataSync/Mobility to remove the user according to it's own protocols. Then proceed to remove just the leftover database references using the dsapp script. The steps to remove just the db references are provided in the following TID:
TID 7008852 - How to completely remove all references of the user from Mobility
Hi,
Thank you for creating the script! I managed to remove the user using this TID: Support | Unable to remove user from DataSync
Do you have any idea how I could use you script with spaces in the username? The reason for the spaces is that Mobility is linked to our Active Directory and uses the cname instead of the samaccountname. When I logon to the Mobility webadmin, I also have to logon with my full name instead of my non-spaced username.
Thanks.

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