Can't install Security Update--password screen crashes

Hello,
When I try to install Security Update 2007-04, the Authenticate screen crashes before I can enter a password. This is from both the Software updates program and from the standalone download. I repaired permissions and cleared caches with Onyx, but it still does not work. Anyone have any ideas?
Thanks--CM
Here is the SecurityAgent.crash.log file from the crash:
Host Name: ibook
Date/Time: 2007-04-21 16:37:06.584 -0400
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: SecurityAgent
Path: /System/Library/CoreServices/SecurityAgent.app/Contents/MacOS/SecurityAgent
Parent: securityd [53]
Version: 3.7 (30561)
Build Version: 3
Project Name: SecurityAgent
Source Version: 305610000
PID: 400
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 Component8$ 0x04636880 0x45d0000 + 419968
1 Component8$ 0x046369c0 0x45d0000 + 420288
2 Component8$ 0x046361b4 0x45d0000 + 418228
3 Component8$ 0x045fa33c 0x45d0000 + 172860
4 ...ple.CoreServices.CarbonCore 0x90bdd0d8 CallComponentFunctionCommon + 1044
5 CarbonLibpwpc 0x0465f620 0x4655000 + 42528
6 Component8$ 0x045f9f18 0x45d0000 + 171800
7 ...ple.CoreServices.CarbonCore 0x90bdcc60 CallComponent + 260
8 ...ple.CoreServices.CarbonCore 0x90bdcb38 CallComponentOpen + 40
9 ...ple.CoreServices.CarbonCore 0x90bdbdb4 OpenAComponent + 520
10 ...ple.CoreServices.CarbonCore 0x90be797c OpenComponent + 20
11 com.elgato.mpegsupport 0x044b958c GetCodecManufacturerAndVersion(ComponentRecord*, unsigned long*, long*) + 116
12 com.elgato.mpegsupport 0x044ba15c MPEG4LibImageCodecRegister(MPEG4LibQTStorage*) + 424
13 ...ple.CoreServices.CarbonCore 0x90bdd0bc CallComponentFunctionCommon + 1016
14 ...ple.CoreServices.CarbonCore 0x90bdcc60 CallComponent + 260
15 ...ple.CoreServices.CarbonCore 0x90bdcc90 CallComponent + 308
16 ...ple.CoreServices.CarbonCore 0x90be79b4 CallComponentRegister + 36
17 ...ple.CoreServices.CarbonCore 0x90c15978 kissComponent(ComponentRecord*) + 140
18 ...ple.CoreServices.CarbonCore 0x90bce48c processSerialKissers + 212
19 ...ple.CoreServices.CarbonCore 0x90bca63c registerSystemComponents + 220
20 ...ple.CoreServices.CarbonCore 0x90bca274 FindNextComponentInternal(ComponentRecord*, ComponentDescription*) + 112
21 ...ple.CoreServices.CarbonCore 0x90bca1dc FindNextComponent + 56
22 com.apple.HIToolbox 0x9331e6b0 BuildAllTextServiceCollections + 208
23 com.apple.HIToolbox 0x9331e550 GetGlobalCollection + 36
24 com.apple.HIToolbox 0x9331e500 GetGlobalCollectionOfClass + 24
25 com.apple.HIToolbox 0x9331e484 GetInputMethodListOfClass + 80
26 com.apple.HIToolbox 0x9331e3fc GetTSMSelectedInputMethodsCount + 84
27 com.apple.HIToolbox 0x9331cc20 BuildTempInputMenuItemsInfo + 160
28 com.apple.HIToolbox 0x9331c36c InitKeybdMenu + 108
29 com.apple.HIToolbox 0x9331c278 KeyScript + 80
30 com.apple.AppKit 0x939fd7bc -[NSSecureTextView becomeKeyWindow] + 64
31 com.apple.AppKit 0x9382b92c -[NSWindow becomeKeyWindow] + 664
32 com.apple.AppKit 0x9387eaf8 _NXShowKeyAndMain + 316
33 com.apple.AppKit 0x937cce88 -[NSApplication sendEvent:] + 1536
34 com.apple.AppKit 0x937c4d10 -[NSApplication run] + 508
35 com.apple.securityagent 0x00002b40 0x1000 + 6976
36 com.apple.securityagent 0x0000267c 0x1000 + 5756
37 com.apple.securityagent 0x00008848 0x1000 + 30792
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000004636880 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24044242 xer: 0x0000000000000004 lr: 0x0000000004636850 ctr: 0x0000000090131b80
r0: 0x0000000000000000 r1: 0x00000000bfffe230 r2: 0x00000000046c8000 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000001 r6: 0x0000000000000000 r7: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00000000ff77dc5f r11: 0x0000000000000000
r12: 0x00000000bfffe156 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000001 r23: 0x00000000000003f0
r24: 0x0000000000000002 r25: 0x00000000045fa090 r26: 0x0000000000000000 r27: 0x0000000000000000
r28: 0x0000000001859a00 r29: 0x0000000000810001 r30: 0x0000000001859a2c r31: 0x00000000ffffffd5
Binary Images Description:
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0x37e4b0 - 0x37e565 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x37e780 - 0x37e823 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x37e890 - 0x37e907 CFMPriv_System PEF binary: CFMPriv_System
0x37ebb0 - 0x37ec80 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x37ed00 - 0x37edd3 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x37eeb0 - 0x37ef6b CFMPriv_Help PEF binary: CFMPriv_Help
0x37ef70 - 0x37f03a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x37f0c0 - 0x37f196 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x37f210 - 0x37f2e3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x37f370 - 0x37f455 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x37f4d0 - 0x37f5a6 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x37f680 - 0x37f73e CFMPriv_Print PEF binary: CFMPriv_Print
0x37f760 - 0x37f82d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x37f8b0 - 0x37f992 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x37fa10 - 0x37fae3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x37fb60 - 0x37fc33 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x37fd10 - 0x37fdd2 CFMPriv_AE PEF binary: CFMPriv_AE
0x37fde0 - 0x37fea5 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x37ff20 - 0x37fff7 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x380080 - 0x380163 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x3801e0 - 0x3802ba CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x380330 - 0x380410 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x3804a0 - 0x380586 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x380660 - 0x380737 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x380740 - 0x380802 CFMPriv_QD PEF binary: CFMPriv_QD
0x380900 - 0x3809e9 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
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0x45d0000 - 0x46543b2 Component8$ PEF binary: Component8$
0x4655000 - 0x46a43c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x46a43d0 - 0x46bc6bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x8fe00000 - 0x8fe52fff dyld 46.12 /usr/lib/dyld
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0x913db000 - 0x913e4fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913eb000 - 0x91413fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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0x91436000 - 0x9143efff libbsm.dylib /usr/lib/libbsm.dylib
0x91442000 - 0x914bdfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fa000 - 0x914fafff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x9154f000 - 0x91621fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91674000 - 0x91705fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9174c000 - 0x91803fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91840000 - 0x9189efff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918cd000 - 0x918f1fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x9199b000 - 0x919affff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x965cb000 - 0x965d0fff com.apple.URLMount 2.1.3 /System/Library/PrivateFrameworks/URLMount.framework/Versions/A/URLMount
0x97558000 - 0x97577fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97d7d000 - 0x97d8afff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x99951000 - 0x9a4fefff com.apple.QuickTimeComponents.component 7.1.5 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9b445000 - 0x9b446fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
ibook G4 Mac OS X (10.3.9)

mchugh
I see now this is
a dupe. Sorry...I don't see another
post, so I'll reply here.
Your log shows you are using EyeTV, so you might want
to read this topic: Authenticate Dialog Box
disappears.
If that doesn't help, there is another discussion on
MacFixit: Security Update 2007-004 (#2): Problems
logging in …, although there is no definitive fix.
Thanks. It turned out that the eyeTV update I (and others) installed caused the issue. I followed the instructions on the following post to resolve the issue:
http://discussions.apple.com/thread.jspa?messageID=4437621#4437621
ibook G4 Mac OS X (10.3.9)

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4) Get this error message:
The update "Security Update 2007-009" can't be installed.
The installer encountered an unknown error that failed the install. Contact the software manufacturer for assistance.
5) Restart
I then deleted the "Security Update 2007-009" folder from Library->Updates and tried the update again, but got the same error.
Any idea what's wrong and how to fix it?
Thanks.

I installed Security Update 2007-009 via Software Update and received the following error:
"Security Update 2007-009 can't be installed. The installer could not validate the contents of the SecUpd2007-009 package."
I ran Disk Utility (twice) to ensure that the permissions were in order and received the following report on both occasions:
Repairing permissions for “Macintosh HD”
Warning: SUID file "usr/libexec/load_hdi" has been modified and will not be repaired.
Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.
Warning: SUID file "System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/Locum" has been modified and will not be repaired.
Warning: SUID file "System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/runner " has been modified and will not be repaired.
Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readconf ig" has been modified and will not be repaired.
Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/writecon fig" has been modified and will not be repaired.
Warning: SUID file "usr/libexec/authopen" has been modified and will not be repaired.
Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Permissions repair complete
Regarless, I downloaded the update directly from Apple Support located here:
http://www.apple.com/support/downloads/securityupdate2007009111051.html
And 2007-009 installation complete without a hitch. I have no idea what is going on with the permissions (any recommendations) but I have not found any other problems since this update was installed.
I hope this helps.

Can't install Security Update 2008-002

On my MacBook, I'm trying to install Security Update 2008-002. As soon as it goes to download it, I get an error saying "You do not have appropriate access privileges." It says the installer package is being placed in the trash and to reinstall I should fish it out of the trash thru the finder.
My account has Admin privileges and I was able to install several other packages at the same time the attempt to install the security update was made. The installer package is not making its way into the trash... in fact the error seems to be thrown before anything is even downloaded.
Also, I've been able to install this successfully on my iMac, MacBook Air, and older MacBook.
Any ideas would be appreciated.
Thanks!
Message was edited by: Curt Crandall

This happened to me, too, I think, with a recent security update.
As I recall, I downloaded the update from the Apple website and that one installed ok.
Have a look here.
charlie

Can't install security updates because mobile bar jiggles when starting to check and doesn't move forward

When Firefox notifies me of the need to install security updates, I am unable to install them. When I click "install", the blue bar appears, but stands in place while jiggling and doesn't install, no matter how long I wait. There is no notice that the installation has failed, it just doesn't happen.

I downloaded successfully, but there was no prompt after that. I don't know which version of firefox I already have, but whichever one it is, it is in my applications folder and on my dock. If there is no prompt, what should I do, and how do I find out which version I have?

Can't install Security Update 2009-001

I was trying to install Safari4 Beta and it wouldn't install stating my volume (hard drive) didn't meet the volume requirements. Then I tried installing Security Update 2009-001 and got the same message. I'm not real computer savvy, what am I doing wrong? Thanks.

Don't know. Boot with your install disk, select your language, select Disk Utility from the Utilities menu, and repair the disk and permissions. Try installing again. If still no go, create a new admin user account, log into it, and try installing. If the problem remains, download and install the 10.5.6 COMBO updater, repair permissions, and restart.

Can't install Security Update 2012-003 for Leopard

I can't install neither Security Update 2012-003 nor Flashback Removal Update. The installer says the software cannot be installed on my machine. I am on a G5 (PPC) iMac running OSX 10.5.8. What's going wrong? By the way, automatic software update did not find any updates for me. I had to download the updates manually from Apple's software support page.

Jan Ziegenbein wrote:
I can't install neither Security Update 2012-003 nor Flashback Removal Update. The installer says the software cannot be installed on my machine. I am on a G5 (PPC) iMac running OSX 10.5.8.
There is no update or removal tool for PPC machines because Flashback won't run or even install on them.
You should still disable Java in your browsers as some other malware may come along that will work.

Can't install Security Updates [so no Safari...]

Hello...
I'm having myriad issues with my admittedly old computer, but this one is driving me nuts. I can download the application and mount it, but then get the HD icon with a red exclamation mark, and the message:
"This volume is not supported", or something like that. I have tried several security updates, all of which should supposedly work with my operating system.
Any ideas??
Many thanks.

I have a boilerplate response which I'll post below. Are you using the correct security update version (PPC vs. Intel)?
Updating
Certain steps appear to minimize the risk of an update producing problems.
Number one is to make sure you have a clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
Some like to boot from their installer discs or an external backup and verify (and if necessary repair) their internal drives as well as drive permissions. This is done with Disk Utility. You can verify a drive while booted from the same drive but sometimes this produces spurious errors. Repairing a drive (if necessary) has to be done while booted from another disk. Permissions repair can, and is probably best, done when booted from your internal drive.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
You can also go to the step of booting into safe mode to do the install.
[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
It helps to only install one update at a time and to run the computer for a while to make sure it is behaving well.
The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
Almost all of the above steps (except backup) have been questioned as to necessity because probably many people have done successful updates without doing them. I say they can't hurt, they can very likely do good (especially if your computer isn't regularly maintained), so why not do them to be safe.
[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]
[Security Update 2009-005 (Tiger PPC)|http://support.apple.com/downloads/DL931/en_US/SecUpd2009-005PPC.dmg]
[Security Update 2009-005 (Tiger Intel)|http://support.apple.com/downloads/DL932/en_US/SecUpd2009-005Intel.dmg]
This security update incorporates features in earlier updates.
[Apple Downloads web site|http://support.apple.com/downloads>
Currently no security update past 2009-005 has been released for Tiger (and may never be).

Can't Install security update?

Hello,
Recently I downloaded a security update in 10.8.5. entitled: Security Update 2012-4 1.0. but after the Mac Pro restarts and tempts to install the update it gives me an error and says it failed to install the security update. The mac then restarts and the security update is still there under my updates section in the App Store.
I have tried twice and both times failed.
Does anyone perhaps know what could be causing this and can it be resolved?
Any assistance would be appreciated?
Thanks.

Hi Eric,
I've got the same problem.
Macbook pro end 2012. mtLion 10.8.5
Tried to install them via the app store. No luck. Tried the links you posted, still no luck. They install all the way, untill 5 seconds are left, than the message appears. The worst is that it says 'an unknown error occurred'. If I remember well, I got the number '103' as well when I install via the app store.
I also had a similar problem installing iTunes, but the solution to that was, to delete some files from a folder somewhere on macintosh HD. (Don't recall which one)
I thought maybe the program 'Undercover' from Orbicle is causing the problem. It's this program which runs on the background and helps you find your mac after it's stolen. It's just a thought, though...
Any suggestions?
Thank you in advance!

Can't Install Security Update 2008-007

Using Software Update it states that it downloaded Security Update 2008-007 ver 1.0. When I restart my computer it begins the installation process. However, it hangs on "Configuring Installation".
When I try to manually download and install the Security Update it won't allow me to choose my hard drive as the volume. It states that the volume doesn't meet the 'requirements'.
I have a MacBook Air SSD with 12GB of space available. Anyone have any ideas? Is this update not for the MBA? Or do I need to change some settings somewhere to get this to install?

I solved the issue by going to apple's supprt site and downloading the standalone installer.
Take note in Software Update how big the file is that it wants to download. Mine was 31Mb.
So when I went here: http://www.apple.com/support/downloads/ I downloaded the 31MB file of the security update.
I then opened the installer, let it install and restart, now the security update doesn't come up when I open Software Update.
Does this work for others? Make sure you are getting the correct file off the apple site. Check the size of the file in Software Update.
Shortcut to the 31mb file: http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=21597&cat=57&platfor m=osx&method=sa/SecUpd2008-007.dmg

Eudora crashing since installing Security Update 2010-001

Eudora has been crashing 100% of the time since I installed Security Update 2010-001 for Leopard.
Is anyone else having this problem? Any suggestions for a resolution?
Thanks.

I see that, like most others, you prefer IMAP. I have used both but I prefer POP. Mixing them on one client can have unfortunate consequences. I don't like any sort of web interface to mail. IMAP is very useful if you need portability but I contend that POP can be more secure if used as I do:
I access each account from time to time from more than one computer. Each computer acts as mail backup for the other as long as I remember to use each within my 122 day (4 month) setting. Since the computers are at different locations I have good protection from fire, disk failure or any other failure of my computers. A corrupt ISP employee can only access my emails for the last 4 months. To easily keep both clients the same I have a simple flat folder structure - one folder for each of the last 10 years.

Applications crashing after installing security update 2010-003

Hi all, anyone else having this problem (and found a solution)? After installing security update 2010-003 on snow 10.6.3, entourage, firefox, and even itunes are crashing at launch. Safari seems stable, but haven't tried other apps yet. Verified permissions on my boot disk and repaired it but the problem persists. It started after rebooting after installing the security update. I'll reinstall the OS if needed but hoping this is a bug someone has solved. Thanks!

http://www.thexlab.com/faqs/multipleappsquit.html

Why Safari, Mail crash after installing Security Update 2008-002, v 1.1 ?

After I installed Security Update 2008-002, V1.1 Safari and E-mail crash. Any help with this issue is appreciated.
Here is what the Problem Report for Safari contains:
PROBLEM REPORT FOR SAFARI
SYSTEM CONFIGURATION TAB CONTENTS
Model: PowerMac8,1, BootROM 5.2.2f4, 1 processor, PowerPC G5 (3.0), 1.8 GHz, 512 MB
Graphics: GeForce FX 5200, GeForce FX 5200, spdisplaysagpdevice, 64 MB
Memory Module: DIMM0/J4000, 512 MB, DDR SDRAM, PC3200U-30330
Modem: Jump, V.92, Version 1.0
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST380013AS, 74.53 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K04F
USB Device: FreeAgentDesktop, Seagate, high_speed, 500 mA
USB Device: Photosmart C7100 series, HP, high_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
PROBLEM DETAILS TAB CONTENTS
Process: Safari [280]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: ??? (???)
[ this information copied from system profiler/applications/safari
Version: 3.0.4
Last Modified: 10/9/07 5:26 PM
Kind: Universal
Get Info String: 3.0.4, Copyright © 2003-2007 Apple Inc.
Location: /Applications/Safari.app
Build Info: WebBrowser-55231000~1
Code Type: PPC (Native)
Parent Process: launchd [76]
Date/Time: 2008-05-06 16:15:41.653 -0600
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNPROTECTIONFAILURE at 0x00000000bf7fffe0
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x961e5150 classHash + 16
1 libobjc.A.dylib 0x961d4860 NXHashGet + 52
2 libobjc.A.dylib 0x961e54b4 lookupclass + 116
3 libobjc.A.dylib 0x961e6b0c connect_class + 116
4 libobjc.A.dylib 0x961e6b48 connect_class + 176
[same message appears in deleted lines 5 through 508 ]
509 libobjc.A.dylib 0x961e6b48 connect_class + 176
Thread 0 crashed with PPC Thread State 32:
srr0: 0x961e5150 srr1: 0x0000d030 dar: 0xbf7fffe0 dsisr: 0x42000000
r0: 0x961d4864 r1: 0xbf800030 r2: 0x002016c0 r3: 0xbf8000c8
r4: 0xbf8000c8 r5: 0x00000000 r6: 0x00000207 r7: 0x00000000
r8: 0x002fc080 r9: 0x00000000 r10: 0x961e2060 r11: 0xa0b8780c
r12: 0x961e5140 r13: 0xa0b879bc r14: 0xa0b87120 r15: 0x00000000
r16: 0x00000016 r17: 0x962b7474 r18: 0xbfffd6d8 r19: 0xa0b879bc
r20: 0x00000011 r21: 0xbfffd6c4 r22: 0xa0ba545c r23: 0xa0b8545c
r24: 0xa0b8545c r25: 0x00000001 r26: 0xbf8000c8 r27: 0x00000001
r28: 0x00201670 r29: 0x001a9000 r30: 0x917014d4 r31: 0x961e545c
cr: 0x84224412 xer: 0x20000000 lr: 0x961d4864 ctr: 0x961e5140
vrsave: 0x00000000
Binary Images:
0x1000 - 0x138ff7 com.apple.Safari 3.0.4 (5523.10) <c97d27762fb9245167f1258e6e098c97> /Applications/Safari.app/Contents/MacOS/Safari
0x17c000 - 0x18bffc SyndicationUI ??? (???) <01f9a01d0e0e0ab121be6c42c1e50093> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x8fe00000 - 0x8fe30b23 dyld 96.2 (???) <39109181acbf30fed542e6c9abcf1798> /usr/lib/dyld
0x90003000 - 0x90009ffb com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9000a000 - 0x9003bfff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x90052000 - 0x900a1ff7 libGLImage.dylib ??? (???) <1b1db85f633ad1eed75cd6645ec99a5c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x900a2000 - 0x90616ff7 com.apple.CoreGraphics 1.351.21 (???) <44bbf8c3a4e8bc97e8b3e35737001742> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x90638000 - 0x9066dfff com.apple.AE 402.2 (402.2) <0b15a08da8ec38b74fb9dd6e579ed25f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9066e000 - 0x9066eff8 com.apple.Cocoa 6.5 (???) <e9a4f1c636d00893db0494c4040176ba> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9073d000 - 0x90761ffb libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90762000 - 0x907fcff7 com.apple.ApplicationServices.ATS 3.2 (???) <4258842969dc8d4fa37e01a80aa3d409> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x907fd000 - 0x9081cfff libresolv.9.dylib ??? (???) <181fb3defd2942f00201507cfa4efdb5> /usr/lib/libresolv.9.dylib
0x9081d000 - 0x90830ffb com.apple.speech.synthesis.framework 3.6.59 (3.6.59) <7c299626d6167de473e85327699cdb9c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x90831000 - 0x90831fff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x90832000 - 0x90834ffd libRadiance.dylib ??? (???) <3d70fcb7557347829c96c9753074b3f1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x90901000 - 0x9097cfff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x909e1000 - 0x90d0afe7 libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x90d0b000 - 0x90d70ffb com.apple.ISSupport 1.6 (34) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x90fee000 - 0x910bdfff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x910c9000 - 0x9115fff3 com.apple.LaunchServices 286.5 (286.5) <1a1a73b91deacb172d15745ec73e5959> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x91160000 - 0x911e1fff com.apple.print.framework.PrintCore 5.5.2 (245.1) <df7cf3aa9f046c543b9e27f08860b692> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x911e2000 - 0x91769ff3 com.apple.WebCore 5523.15.1 (5523.15.1) <1b3efd86817446bdeddc4c8129c33311> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9176a000 - 0x91771fff com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x91772000 - 0x91837ffb com.apple.CoreData 100.1 (186) <9cf54cb19b18e53ee22edb7ababa6e6c> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9189d000 - 0x91924ffb com.apple.audio.CoreAudio 3.1.0 (3.1) <3baa0645ba65ef3c69c975ac989b2caf> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x91925000 - 0x91966ffb libTIFF.dylib ??? (???) <0d0a3107d26786c3708e6a511d5acec9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91967000 - 0x919ceffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x919cf000 - 0x919f9ff7 libssl.0.9.7.dylib ??? (???) <5dac2e94552ad76696c35bd6886f5a92> /usr/lib/libssl.0.9.7.dylib
0x919fa000 - 0x91a45ffb com.apple.Metadata 10.5.2 (398.7) <f0c3c28205af67a29a2ed728ee297648> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91a46000 - 0x91a49fff com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x91a4a000 - 0x91a4effe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91a4f000 - 0x91bbaff9 com.apple.AddressBook.framework 4.1 (687.1) <8ba1dd324b1e390989a1d0c952d95cd7> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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0x91d05000 - 0x91d12ff3 com.apple.opengl 1.5.6 (1.5.6) <4ec145eba41b94cff1322a041dfdb437> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x91d13000 - 0x922cdfff libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x922dd000 - 0x924c0ffb com.apple.security 5.0.2 (33001) <5e841904ba22d381672679180d4b0f4a> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x933f8000 - 0x9344efff libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9344f000 - 0x93452ffb com.apple.securityhi 3.0 (30817) <ad843393cafb2193fd716df88d8136bf> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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0x9385e000 - 0x93972ffa com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9397f000 - 0x93aa4ffb com.apple.CoreFoundation 6.5.1 (476.10) <e71eaa358523eae0e45280bca8a90e98> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x93ae9000 - 0x93af0ffb com.apple.print.framework.Print 218.0.2 (220.1) <c7e0e618d5867ae227403ae385aacd82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x93af1000 - 0x93b8afc3 libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x93b8b000 - 0x93ba2ffb com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x93ba3000 - 0x93ba4fff libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib
0x93d59000 - 0x93d69fff libsasl2.2.dylib ??? (???) <18935d5e775962f4728b91189b092d45> /usr/lib/libsasl2.2.dylib
0x93d6a000 - 0x93d6fff6 libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x93d70000 - 0x93d9bff7 libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
0x93ddd000 - 0x93e8dfff com.apple.QD 3.11.52 (???) <f33191c288897dd4d2e2c4b87bcc09b4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x93e8e000 - 0x93e9cfff libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib
0x93e9d000 - 0x93ebdff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x94373000 - 0x946d0ff2 com.apple.QuartzCore 1.5.1 (1.5.1) <f364682e96d58c5849cad532f6bf2f91> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x946d7000 - 0x946e2ffb libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib
0x946e3000 - 0x94743fff com.apple.CoreText 2.0.1 (???) <2ecbcac842c4864bdd3de0a68e4d2f2c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x94744000 - 0x947a0ffb com.apple.HIServices 1.7.0 (???) <48d200891cc9dd795ee547d526c6a45b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x947a1000 - 0x94834fff com.apple.framework.IOKit 1.5.1 (???) <590e7f24d3cbfc072c8659173d2141e3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x94843000 - 0x94878ffb com.apple.LDAPFramework 1.4.3 (106) <d9a3a16b2d468683b68f714d11196d7b> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94879000 - 0x94888fff com.apple.DSObjCWrappers.Framework 1.2.1 (1.2.1) <651e2b4d7e19d43f520829f76216f2c2> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x9488f000 - 0x94917fff com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94ad8000 - 0x94f0dffa libGLProgrammability.dylib ??? (???) <6d71574167a838789ab0ee27f92af626> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x94f0e000 - 0x94f29ff3 com.apple.DirectoryService.Framework 3.5.1 (3.5.1) <0bd4cfb69d5de8ecff3c61e32837fdf0> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x94f2a000 - 0x94f3dfff com.apple.LangAnalysis 1.6.4 (1.6.4) <c184bb5b2859e82c5740a6fdb1e3d0bc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x94f3e000 - 0x95277ff3 com.apple.HIToolbox 1.5.2 (???) <687d476c6a3809efaba68bc11dc894c1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x95279000 - 0x95329fff edu.mit.Kerberos 6.0.12 (6.0.12) <9a85ee3fd8fb95d4537725b035297fe7> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9532a000 - 0x953a4ffd com.apple.CFNetwork 221.5 (221.5) <ef2672379d6fcb1470dc9361ce68e7f7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x953a5000 - 0x953e3ff7 libtidy.A.dylib ??? (???) <5ed7eaf2c53383f5bf92fa2b8cd9d16d> /usr/lib/libtidy.A.dylib
0x953e4000 - 0x95469fff libsqlite3.0.dylib ??? (???) <f2a33fe2663eab9c7f4806d2cf05b4ee> /usr/lib/libsqlite3.0.dylib
0x9546a000 - 0x95473fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95474000 - 0x954bbfff com.apple.NavigationServices 3.5.1 (161) <b245f17b2b2902e1f9eeaaa6773f8126> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x954eb000 - 0x95c60fff com.apple.AppKit 6.5.2 (949.26) <8d6ce96921254cbc787b9fe0526bef42> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x95c61000 - 0x95c87fff libcups.2.dylib ??? (???) <d60807e6cfdc208c2e5520f7acb473f6> /usr/lib/libcups.2.dylib
0x95c88000 - 0x95d47ff9 com.apple.WebKit 5523.15.1 (5523.15.1) <04de744f6edfbff2e6b8fb0412d80fa6> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95e72000 - 0x95f01ffb com.apple.DesktopServices 1.4.5 (1.4.5) <b6bd34467a57cc899612152caac2a789> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x95f35000 - 0x95f5cfff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib
0x95f5d000 - 0x96046fff libxml2.2.dylib ??? (???) <6f383df1e1e775be0158ba947784ae13> /usr/lib/libxml2.2.dylib
0x96047000 - 0x96047ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x9608b000 - 0x960aafff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x960f6000 - 0x96101fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <ae3dc890a43a9269388301f6b59d3091> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x96102000 - 0x96164ffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x96165000 - 0x961abff9 com.apple.securityinterface 3.0 (32532) <82a438eff282dd1dc1f803dfd91b5f38> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x961bd000 - 0x961c5fff libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib
0x961c6000 - 0x961d2ff3 com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x961d3000 - 0x962b6feb libobjc.A.dylib ??? (???) <23a407d7dac6090562827e97bac3cb86> /usr/lib/libobjc.A.dylib
0x962b7000 - 0x965b8ff7 com.apple.CoreServices.CarbonCore 785.8 (785.8) <d56076bc0fe62dd58002bdd581a3f3c0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x965b9000 - 0x965d8fff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x965d9000 - 0x96721ff3 libicucore.A.dylib ??? (???) <250daed2fb2e6bf114480e2e4da0728b> /usr/lib/libicucore.A.dylib
0x96748000 - 0x968e1fe3 libSystem.B.dylib ??? (???) <754231f5e52ed8418f89f1f3369caf58> /usr/lib/libSystem.B.dylib
0x968e2000 - 0x968e3ff8 com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x968e4000 - 0x968e4ffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x968e5000 - 0x968e5fff com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x968e6000 - 0x968feffb com.apple.DictionaryServices 1.0.0 (1.0.0) <fe37191e732eeb66189185cd000a210b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x968ff000 - 0x96989fff libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9698a000 - 0x96aa8ff7 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96aa9000 - 0x96b63fff libcrypto.0.9.7.dylib ??? (???) <4ea3d7e9a1c28ac7b17ed80873fe6598> /usr/lib/libcrypto.0.9.7.dylib
0x96b64000 - 0x96b7fffb com.apple.openscripting 1.2.6 (???) <12270fbb14905644f78975f227328a98> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Thanks for the help -

I used Software Update to install security update. Now Mail can't open.

I used Software Update to install security update. Now Mail can't open. I get a message saying that Mail can't run with my system.
Computer is imac 2.8 GHz Intel Core 2 Duo running 10.6.8
Thanks.

See
https://discussions.apple.com/thread/4311280?tstart=0

Black screen on startup after installing security updates KB293357 and KB2937610 on Win 7 64bit

After installing security updates KB293357 and KB2937610 (both related to .NET) on Win 7 Enterprise 64 bit, my computer fails to start up correctly:
- start up and windows boot screen
- then black screen and computer freezes
The only option to this problem I found so far is do a cold reboot and then let system repair uninstall the updates. Is there a better way to solve this problem?
System:
Asus UL80VT laptop
NVIDIA GeForce G210M (driver version 9.18.13.2702)
Win 7 Enterprise, fully updated

Hi,
After you unstall the two updates, does the black screen issue completely disappear? We should first figure out whether the two updates are the culprits.
Since the two updates are related with .net as you mentioned, then here's a .NET Framework Repair Tool released by Microsoft, I suggest you try it and check if it cna detect something.
http://www.microsoft.com/en-in/download/details.aspx?id=30135
Check your event viewer and see if it recorded something valuable.
Yolanda Zhu
TechNet Community Support

Can't install Security Update--password screen crashes

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