Can't install updates since AppStore ask me to connect with another user

Bought few months ago a used MBP 13" with Mountain Lion installed.
I create a new Apple ID and change the admin pwd so I think all was mine.
Now I find the last 10.8.4 update and tried to install it, with other app updates. But the system ask me to use another user to install these updates.
What I need to do? Where can I delink the old user? Need I to ask to the old owner?

The link below, that part under the name Kappy, explains what the previous owner should have done before he sold you the machine.
Take a look through and you will probably be able to work out what to do next.   It all depends on how close these rules have been followed.
Reset my Mac book pro: Apple Support Communities
Message was edited by: seventy one

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