Can't Load HFM Application from Workspace

We are running Financial Management 11.1.1.2.
I have an overseas user that suddenly cannot load our HFM application in workspace.
She was previously able to do this without issue. She can log into workspace ok. When she clicks on the application, the Icon just spins and it never loads.
She has tried on multiple machines from her location. No other user in this location has the issue, and other users can log into HFM from her machine.
If she logs into our Citrix server (local to HFM Servers) she is able to load the application.
Since she is able to login locally and not over the WAN I would think it was a network issue but other users in her location have no issues.
Any ideas or thoughts would be greatly appreciated.
Thanks
Edited by: General Patton on Jun 17, 2010 3:00 PM

Is there a cache in the location's proxy?

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