Cannot open HFM application via Workspace

Question

Hi
At times users cannot open HFM application via WorkSpace.When they open an application they can see the progress bar and the application does not come back(HUNG).
Looking into the logs at the time of incidents we find the following from the logs
An unknown error has occurred in the HsvDSSystemInfo object.
System Message Details
Error Reference Number: {16E56999-6F2A-4905-99D5-B65C14A14F81} Num: -2147210624; User: Type: 0; DTime: 21/09/2009 12:39:54 PM; Svr: AU02UAP093QAN32; Application:
File Error List
File: CHsvDSSystemInfo.cpp Version: 9.3.1.0.1502 Line: 1981 Error: (-2147210624)(0x80042A80)(An unknown error has occurred in the HsvDSSystemInfo object.)
XML Error String
+<?xml version="1.0" ?>+
+<EStr>+
+<Ref>{16E56999-6F2A-4905-99D5-B65C14A14F81}</Ref>+
+<User></User>+
+<DBUpdate>157330616</DBUpdate>+
+<ESec>+
+<Num HEX=0x80042A80>-2147210624</Num>+
+<Description Src=HFM>An unknown error has occurred in the HsvDSSystemInfo object.</Description>+
+<Type>1</Type>+
+<DTime>21/09/2009 12:39:54 PM</DTime>+
+<Svr>AU02UAP093QAN32</Svr>+
+<File>CHsvDSSystemInfo.cpp</File>+
+<Line>1981</Line>+
+<Ver>9.3.1.0.1502</Ver>+
-<DStr>ORA-01400: cannot insert NULL into ("HFMOWNER"."QANTASHFM_USERPARAMS"."PARAMETERKEY")</DStr>-
+<ExErr></ExErr>+
+<PSec>+
+<Param>INSERT INTO QANTASHFM_USERPARAMS (Username,EntryIDX,ParameterKey,BLOBData) values(N'admin@Native Directory',1,N'','19')</Param>+
+</PSec>+
+</ESec>+
+</EStr>+
Is this a known issue? What are the steps to resolve this issue?
Thanks in Advance

Answer 1

Hi Manoj,
Please check the following points
Is shared service is running
Is HFM application thick client working
Is application been creataed, if yes, is that application registered with shared services.
Check Workspace services is running or not, and Hyperion Financial Managment services is running or not.
Make sure that all services are running before you open workspace.
Let me know what your system gives messages.
Regards
Raj - Learner