Can't log in with AIM name.

Question

My friend is having issues logging into iChat with her AIM name. She can log in on regular AIM just fine, but can't log into iChat.
Any idea of what's going on? Here's the error message she's getting.

Answer 1

Hi,
This sounds unlike anything I have come across before.
I would try the following.
I am presuming this in a Lion/iChat 6 set up.
1a) Whilst the accoount is not On line then go to the iChat Preferences  > Accounts > Server Settings
Change the server name to slogin.oscar.aol.com
If the Port does not change itself then change the port to 5190
1b) Try this with port 443  as well
1c) Try it without the leading s (login.oscar.aol.com)
2) Open Activity Monitor in Applications/Utilities and use that to Force Quit IMAgent  (Hit the red Quit Button then confirm Force Quit)
IMAgent should restart but in doing so it should refresh all and every login for iChat and Face Time.
3a) If the above have not worked then remove (Delete = use the minus button) the account from iChat then re-add it.
3b) If  that does not remove the account again AND delete com.apple.ichat.AIM.plist before re-adding the aaccount.
To do this you will need to be in the Finder > Go Menu and Hold the ALT key and select the Library that appears.
You can then select the Preferences so you can find the stated .plist
Restart iChat before re-adding the account.
7:11 PM      Sunday; December 11, 2011
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