Can't login to mozilla support on PC running Windows 8.1, so that I can Sync

I am able to login to Mozilla support using a Windows 7 PC, but not my new Windows 8.1 PC on which I am trying to set up Sync.

See this to learn how to connect additional devices to your Sync account.
https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_part-2-connect-additional-devices-to-firefox-sync

Similar Messages

Printer Driver Support for Computers Running Windows 8 Release Preview

Printer driver support for computers running Windows 8 Release Preview
HP is working to help customers have the best experience with HP printers connected to PCs running the final release of Windows 8. The pre-release time is a development period when HP develops and tests printer driver solutions. HP’s current plan is for Windows 8 compatible printers to be available when the new operating system is released to the public. HP is working with Microsoft to include drivers in the Windows 8 operating system for HP printers introduced in recent years.
There may be a variety of sources for a printer driver/solution for your HP printer on a computer running Windows 8 Release Preview.
inOS:
An in-Operating System (inOS) driver is a basic driver that is included within the operating system. You do not need to download or install any software from HP. Windows 8 Relase Preview contains several inOS drivers. If an inOS driver is available for your printer, you will have at least basic print capability with USB and Network and basic scan capability with USB only (if your printer supports scanning).
Windows Update:
There might be a more functional or more up-to-date driver available for your printer through Microsoft Windows Update. If Windows Update is enabled, then the Windows Update process activates automatically when you connect (USB and Network connections) the printer to the computer. It searches online for the most recent print driver on the Windows Update site. If the online driver is more functional than the currently installed driver in Windows 8, the computer downloads and installs this driver.
HP Supplied Printer Driver/Solutions:
Although HP does not formally support any pre-release versions of Windows Operating Systems, including Windows 8 Release Preview, we may supply some full functionality drivers* prior to the official release of Windows 8. These drivers may be supplied as a courtesy to our valued HP customers through this Support Forum, though no formal support will be available otherwise. We welcome feedback within these support forums. Please check back for further updates as the official release of Windows 8 approaches.
* Full feature drivers provide full product functionality, plus valuable software to help you get the most out of your printer.

Hi vireshr,
Check out the following thread.
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/How-to-Get-Your-Inkjet-Printer-Working-with-W...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Gmail login firefox locksup ff 4.0b10 running windows XP

gmail and yahoo mail ff locksup and does not respond cureser blinks works fine with ff 3.6 . I am running windows XP
Thanks for any help you can give

see : [https://support.mozilla.org/en-US/kb/websites-incorrectly-report-firefox-outdated-or-in Websites incorrectly report that Firefox is outdated or incompatible]
find and try : To reset your user agent (you can see analytical info) in "Other causes" in the above link.
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

PDF files used to open with a "save" option, and I have Acrobat 9 Pro installed on my system (running Windows 7). Now, that icon is gone and I can't save. Is there another way to configure the plug-in or is Firefox preventing this or what? THANK YOU.

this is a new problem. Running Windows 7, latest update of Firefox 3.6.13. Under "Applications", I'm set to "open Adobe Acrobat inside Firefox" (which is what I have always done, then if I wanted to, I saved the PDF file elsewhere). should I/ can I open the PDFs outside Firefox, with my Adobe 9 Pro program?

■ Use '''Tools -> Options -> Applications ->''' then look under content for Adobe Acrobat forms etc;
 note a choice of options is usually available
* see [[Options window - Applications panel]]
Firefox is of course a web browser. Acrobat reader is Adobe's program used to read and display the pfd files on your computer. Other programs may be used instead of Acrobat reader. You would normally have the Acrobat program and the pdf file present on the local computer, often both on the same hard drive, if you were opening individual pdf files directly with Acrobat.
Firefox uses a plugin so that it may use Acrobat to open pdf files and display the results within a firefox window or tab. If you do not have that plugin installed, or it is not enabled firefox may be unsure what to do with the file and offer to save it to whatever your default local download location is, without attempting to open the file in firefox.
■Also see
* [[Opening pdf files within firefox ]]
*[[Using the Adobe Reader plugin with Firefox]]

Why does firefox say certain websites like the website for mozilla support is not a secure website?

The websites to where I can check my status at the new school I am getting ready to start, my bank's website, facebook, and the website for the mozilla support are telling me when I go there that these sites are unsecure and the firefox will not let me access these websites.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Do you mean that you get the page that says that a secure connection failed?
Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.
*ESET setup -> advanced setup -> extend web and email tree -> SSL
*SSL protocol: Do not scan SSL protocol

How can I remove my mozilla support account?

How can I remove my mozilla support account?

Yes, I want to remove this account. There isn't a special reason, I don't think it's necessary any longer. How can I remove this account?

How can I register to Mozilla support? - simple link missing

This is more of an observation (rather than a question) that IMO would require some attention from Mozilla as this (https://support.mozilla.org/en-US/questions/987165) seems to answer the issue. .. But since that can't be commented on I'll add that what (to my view) is missing is a simple "Register to Mozilla support" link on the main page -- or/and the Signin page. That's what one sees on pretty much all similar websites/services and that's what one would expect here.
The current logic is a bit weird: Ask a question or Become a contributor didn't pull me in. And since the above linked question shows that I'm not the only one I'm sure there are many more confused users.

Off topic for the Ask A Question forum, please post in the Community Discussions forum.
https://support.mozilla.org/en-US/forums/contributors
Locking this thread.

Why can't I access my mozilla support account

I had trouble the other day accessing my mozilla support account. I was able to sign in which at the top of the page brought up my username and listed the available options (for example, inbox, profile, settings, etc.) but the page otherwise included the following message: "An Error Occurred
Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." I was caught in this endless loop of signing in, getting the same error message, and unable to access my account or post a new question. This happened whether I used IE or Firefox and after clearing cookies, etc. and resetting browser.
I was able to create a new account with a new username and new email but after posting my question the same phenomena occured which prohibited me from further accessing that new account.
Accordingly, I have now set up this third account in order to see if the problem can be resolved. The username for those first two accounts at issue is inquiringmind and FirefoxQuery79. After posting this question I don't know if I will be able to get back into this account to answer any followup questions so I hope I have provided enough info.
Any insight is appreciated. Thanks.

At least this account seems to be working as you have posted on the forum.
I can find the accounts
* [/user/FirefoxQuery79]
* [/user/inquiringmind]
Have you tried them again.
There are sometimes intermittent problems with this site as with any other you can check here, but I see a row of green ticks for the last 7 days.
* http://status.mozilla.com/
**http://status.mozilla.com/#section_hist
**http://status.mozilla.com/11627/141983/support.mozilla.org
And possible with third party sites
* http://www.isitdownrightnow.com/mozilla.org.html
Make a note of this threads location https://support.mozilla.org/en-US/questions/101200
I hope you do not need to open a fourth account to say it is still not working ;-)
Try clearing cookies and cache for the site, noting that will log you out, it may help with logging in to the pre existing accounts.
*[[Firefox can't load websites but other browsers can]]
* Try with an alternative browser to try to determine if Firefox is the problem.
** [[Firefox and other browsers can't load websites]]

How do I change my mozilla support user name? I can't find a way to change it or delete it.

I would like to change my mozilla support user name. Or, delete my account/login and create a new one. How do I do it?
SK

OK I have started anew thread. Please go to and post a reply to [/forums/contributors/709109]
*State what user name you need.
*Check your email account for any replies you may get, including looking in the spam folder.
*And also check the forum & log in (e.g. look at this post https://support.mozilla.org/en-US/questions/954979 )
** whilst logged in look for any Private Messages that may be sent to you There is an indicator on the top edge of the page between ''Inbox'' and the large ''Mozilla'' Tab
Edit, now see [/forums/contributors/709117]

I can't find sreen timeout (I have mozilla support info) in my settings. I'm new to FF on Vista. What have I overlooked or what am I missing?

I've found Mozilla support about the screen timeout and the instructions look clear and simple; I know those steps should activate the screen timeout, but i've looked everywhere to find the display setting in the settings application. Thanks for your help.

Firefox itself does not have a screen timeout. Are you talking about an add-on or
the screen saver in Windows?

Can you add decent "Search" functionality to the Mozilla Support website?!

One of my biggest frustrations with Firefox is trying to make use of the Mozilla Support website. Almost every search I enter in the Search box yields 1000+ results. String delimiters (") to define phrases and operators like AND and OR appear not to work at all, and results seem to include ANY article that contains ANY of the words in the search box. This is next-to-useless, and I usually exhaust my patience sifting through unrelated articles, exiting the support site again with just a little less respect for Firefox/Mozilla.

This is a well known issue.
The search is even hardcoded into crash stats pages where it results in meaningless or misleading results.
Regulars know to use an external search engine because of this shortcoming. There are numerous instances where a string is useful the name of software or a feature for instance, but if one of the words is commonly used results max out and bury the real hits.
Compare for instance
*'''''Ask Toolbar''''' (Problematic software)
** [https://www.google.co.uk/search?q=%22ask+toolbar%22site%3Asupport.mozilla.org&hl=en&btnG=Google+Search&sourceid=Mozilla-search&start=0#hl=en&q=%22ask+toolbar%22site:support.mozilla.org&start=290 Google] I only scrolled the first 30 pages, all would appear good hits.
** [https://support.mozilla.org/en-US/search?q=ask+toolbar&esab=a&page=3 sumo] maxed out 1000 results maybe two proper hits per page in the first few pages
I know I have often mentioned this. Including in the contributors forums [/forums/contributors/709812?last=55863#post-55708 (most recent)]. There are old & current bugs
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=791200 Bug 791200] - Switch to AND search in advanced search ''
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=791250 Bug 791250] - [tracker] Add way to be specific with the advanced search ''
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=794083 Bug 794083] - add query_string support to advanced search ''
* https://bugzilla.mozilla.org/page.cgi?id=voting.html
* https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Bugs are a workplace for developers rather then a discussion forum, and so it is usual practice to discuss matters elsewhere, but anyone may register and then express an interest by voting, or add themselves to the cc list (by default just click [Save Changes] ). N.B. email addresses used are displayed in public.

Cannot log in to Mozilla Support. It won't accept my username or password. Reset password email says my account is already activated.

Tried accessing Mozilla Support Forums for Firefox Desktop Support, which I have used many times. It would not accept my username and password, claiming they were incorrect. I tried the Password Reset feature, which opened a window saying that accounts created before December 2010 may have issues logging in. Please reset your password below. It instructs me to enter my email address so that it can send me instructions for setting a new password. I enter my email address. It says we've sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.
I go back to the sign in page, and click on the link - I didn't get a confirmation email - under Login Problems. A new window opens which tells me that to activate my account I must first confirm my email address. I reenter my email address. I get an email from Mozilla right away, telling me that my account is already activated, and it gives me a link to log in. I click on that link. I enter my username and password again. Same error message denying me access and telling me to enter a correct username and password. I try this a couple more times with no success. Same repeating errors.
So I try to create a NEW account using a different username with my email address. It will not let me do that. It says that email address is already taken, and it will not allow me to proceed. I ultimately had to set up a new account with an email address that I never use, just so I could access the Help features. I am exasperated. I do not want to post my Questions using an email address that I do not use, and have to open another application to even access. I want to be able to receive a message from Mozilla in my normal everyday email address, if someone has replied to my post. But since Mozilla will not let me use my existing email address for the new account I set up, I cannot do that.
This is very frustrating. Mozilla will not allow me access to my original user account that was already set up with my preferred email address. And Mozilla won't let me create a new user account with my preferred email address. Now I am stuck with a new user account that is linked to an email address that I never use and which is not easily accessible to me. As a last resort, I access my new user account in hopes that it will allow me to change the email address that is linked to the account, but of course, that is not an option.
Can someone please help me to access my original account with my original username and password? If a password reset is necessary, then I should not be getting a reply email telling me my account is already activated (see below). If it is activated, then why can't I log in? What is going on? Please help me. Thank you.
It seems your account has already been activated.
You can log in at:
https://support.mozilla.org/en-US/users/login
Thanks!
The support.mozilla.org team}

I use only support.mozilla.org and never used any other websites. However, the same problem here. My ID and Password are not accepted. Had to create a new account with a temporary email to use Support - it would not allow me to use my main email, because "it is used by another account". Try to reset password - receive no email (even though there is a confirmation on the website that email to reset password has been sent). At the same time can easily receive a confirmation about User ID and account activation. Thus, the account is completely locked, and I can not use my email address for a new one. Please fix this problem.

Firefox cannot open iGoogle, Gmail or any Mozilla support pages.

Hi,
I unwillingly moved away from Firefox for a period of time (due to lack of mobile browser support for Symbian clashing with my syncronisation needs). However, upon returning to Firefox, I have discovered that I can no longer sign into iGoogle, Gmail, Youtube or access any of the Mozilla support pages.
I tried uninstalling and reinstalling Firefox.
I tried deleting all user data (through tools>clear recent history and checking all the boxes)
I tried disabling all plug-ins
I tried resetting all the settings in about:config and any other user settings by loading in Firefox safe mode and checking Reset all user preferences to Firefox defaults, then making changes and restarting.
I removed immunization from Spybot S&D (which may have caused problems with IE8 which I haven't fully resolved)
I replaced my hosts file with the latest from MVPS hosts file.
I am running Online Armour Firewall. I played with this to see if it might be causing problems, but I couldn't figure it out.
I followed these instructions ([[https://support.mozilla.com/en-US/kb/Cannot%20log%20in%20to%20websites|link]] )
I followed these instructions here ([[https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can|Link]]) for internet settings, IPv6, DNS prefetching, checked for malware with Avast, Malwarebytes and Spybot S&D (all updated) and my computer appear clean.
I followed the instructions here ([[http://kb.mozillazine.org/Error_loading_websiteslink|link]] link) for the errors on certain websites only.
I looked at this ([[http://kb.mozillazine.org/Firewalls#Windows_Firewall|link]] ) but my firewall is not covered.
So what should I try next? The website error appears instantly, it doesn't even appear to try to load.
Thanks!

No ideas?

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox can't even connect to Mozilla for updates. Firefox just sits on the default search page and attempts to connect to websites by typing URLs, or by clicking on the links on the default search page don't work.

You could try the following:
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
* Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.
Let us know if this fixed your problem!

I created a new, verified acct in order to post reply to Mozilla Support, cannot logon -not getting emails like from acct creation.

Originally my question was above, but now I think it is a non-issue as this process led me to creating new Moziilla Support Account (and is not the same as a new account created form Mozilla Homepage.) But the process seems to be a bit backwards and unclear starting from reading Mozilla Support webpages and then trying to do the requirements in order to make a reply. Mozilla Support Reply links and Sign-In links so not have the typical links to create a new (specialized) account. Dialog messages say an email has been sent, but nothing is received. It is confusing to ask a question first in order to get to the next step to "Register or Sign in" (the above time line) especially when it is known upfront (from reading details from Mozilla Support pages) that you need to login in to reply.
Even now, I see in the timeline and the button below (Post Question), that I am writing and will post this entry during this "Fill in details" section before completing the next section "Confirm registration".
Anyhow, assuming all goes ok, I will be posting the reply-question right after I finish the time line steps.
Thanks for listening. --Bill

That is a legitimate Mozilla newsletter. As it says in the email:
You're receiving this email because you subscribed to receive email newsletters and information from Mozilla. If you do not wish to receive these newsletters, please click the Unsubscribe link below.
Unsubscribe https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/
Modify your preferences https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/ "

Can't login to mozilla support on PC running Windows 8.1, so that I can Sync

Similar Messages

Maybe you are looking for