Can't open MS Word .doc files from SharePoint 2013 document library?

Hello,
I have uploaded some MS Word files with .doc extension into a SharePoint 2013 document library, but they don't open when clicked. I can do a number of things to the file, like view and edit properties, download and other things, but it does not
open up when mouse clicked. There are PDF files in the document library and they open up just fine. Any ideas?
I should add that MS Word 2010 .docx files can not be opened either.
Thanks.
Paul

Hi,
Whether you use office 2013.
Considering this .doc file can be smoothly opened in Office if you downloaded it to your local, it indicates that the Word document and Microsoft Word doesn’t have any problems. The issue may be caused by the compatibility between Office
and your site.
1.Check whether you have the SharePoint OpenDocuments Class add on enabled at first.
Internet Explorer >Tools iron > Manage add-ons >
Choose to Show All add-ons. Find SharePoint OpenDocuments Class and make sure it’s enabled.
2.go to Compatibility view settings > add your SharePoint site to compatibility view
3.go to Internet Options,
Advanced > Reset… > Check Delete personal settings and reset
Security > Trusted sites > sites > add SharePoint sites to trusted sites
4.If it doesn’t work, please open Word, go to Options > Trust Center > Trust Center Settings > Protected View > Uncheck all.
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

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/// <param name="folderUrl"></param>
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