Can't open or uninstall iTunes

I have a 2013 Macbook Pro. So far, it's been nothing but trouble. Safari shuts down on its own. The computer shuts down on its own. After utilities practically begged me to, I reinstalled Mavericks and the backup from Time Machine. Now it shuts down less and Safari shuts down less. But they still do. As an added bonus, iTunes doesn't open now. It says "PowerPC applications are no longer supported." When I try to uninstall it, I get a message that it "can't be modified or deleted because it's required by OS X." Any help is greatly appreciated.
Aaaaanfd as I wrote this, my computer jumped back to the login screen. Is this thing alive???

"The feature you are trying to use is on a network resource that is unavailable." Clock OK to try again, or enter an alternate path to a folder containing the installation package iTunes.msi" in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Similar Messages

I can't install on uninstall iTunes on my laptop; running Windows XP. I've tried all the steps in Apple Support as well as Windows support. Can anyone help? I fet the error "The feature you are trying to use is on a network resource that is unavailable

I can't install or uninstall iTunes on my laptop. I've followed all the steps on Apple Support as well as Microsoft support. I get the error "The feature you are trying to use is on a network resource that is unavailable. Pick an alternate path to a folder containing the installation package 'iTunes.msi". This has been going on for a couple of weeks now and I'm very frustrated. From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works. Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20. I think both are ridiculous as this is obviously not "operator error".

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't install or uninstall itunes itunes 64.msi error

Can't install or uninstall itunes itunes 64.msi error - does anyone have a fix?
The itunes64.msi cannot be found in the temp sub-folder it was originally installed in.
I believe the System Mechanic cleaned out the temp files and now I can't install or uninstall itunes.
I tried to manually recreate the folder that the itunes64 setup is looking for and manually copied the 11.0.1 version of all the .msi files included in the installation, but, the installation still cannot find the itunes64.msi.

I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

I can't update or uninstall itunes

i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??

I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time?

"You can't open the application iTunes because it is not supported on this type of Mac"

Yesterday, Software Updater has installed something which required me to "close iTunes in order to complete the installation" - I can only assume it was an iTunes (or related) update?
Now when I try to open iTunes, a window appears, stating: "you can't open the application iTunes because it is not supported on this type of Mac".
I have a Macbook (late 08) and am running 10.6.8
I'm conscientious about keeping my software & apps up to date, so it should only be something very recent & I assume fairly minor...
Any ideas??

To anyone else who may have experienced this problem (I doubt that I'd be the only one):
Over the past couple of days I have left my Macbook sitting idle for extended periods, put it to sleep, & also shut it down.
This morning I tried to reinstall the same download that didn't work a couple of days ago & it has been recognised, installed & seems to run just fine - playing right now I'm happy to say!
I suggest you try doing the same: ie. leave your machine sitting idle till it sleeps & shut it down, before you try the reinstall.

I am trying to open up my iTunes from my Mac. It says "You can't open the application iTunes because it is not supported on this type of Mac." What do I do?

I am trying to open up my iTunes from my iMac. It says "You can't open the application iTunes because it is not supported on this type of Mac." What do I do? I've already force closed all other apps.

Well, obviously the problem isn't with the other apps, it's with the type of Mac you have. What type of Mac do you have?

Can't open the application "iTunes" because it may be damaged or incomplete

Out of the blue today, iTunes showed up with a gray X over the icon in the dock, and when I try to open it, I am told, "You can't open the application "itunes" because it may be damaged or incomplete. I've looked around for ways to reinstall or repair itunes, but only come up with solutions for PC, but nothing for mac. Thank you!

Perhaps try updating to version 11.1.5.5, using a .dmg installer downloaded from the Apple Website:
http://www.apple.com/itunes/download/

I can not open iphoto and itune anymore

anyone knows why i can not open iphoto and itune anymore/

I have rerun the applications install dvd, but it has not corrected the fault. When I try to open iphoto's I have an error message that says You can’t open your current photo library using this version of iPhoto.
Peter,
the version you installed from the DVD is probably older than the version you used last with your library, so you need to update to the last version you used.
I have tried to update to the latest iphoto 11 but it wont download. Any answers please.
Where are you trying to download from? When you upgrade a version that is installed from the DVD, you need to update from the Software Update menu entry in the Apple-menu.
Also, iPhoto has to be called simply "iPhoto", not iPhoto '11 or something similar and to be installed in the Applications folder. Otherwise it will not be recognised by the updater.
Regards
Léonie

Can't install or uninstall iTunes

Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

Okay. With the folllowing one:
"Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
First we'd better get an itunes installed.
"The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
Let's try the following procedure to try and get a fresh itunes in there.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
Description of the Windows Installer CleanUp Utility
Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
Removing iTunes and QuickTime for Windows
Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

HT1926 I was loading an update to my i-Tunes for my computer and got an error message and now I can not open my computer itunes and may have lost all the content. What do I do?

I got a request from apple to update my itunes and while uploading the update, the program gave an error message and now I can not open my itunes and fear that all my music etc is gone? what do I do to correct this problem?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I STILL can't open my upgraded itunes!

Hi,
I've downloaded the new itunes with the quicktime and now my itunes will not open. I have tried everything: reinstalling it all, installing the standalone quicktime and turning off my Norton stuff. I've tried the msconfig and it worked, but when i put the mormal setting back on, my itunes wouldn't open again.... is there something i'm missing? please help, i'm going crazy! haha

For God sake!
I´m in the same situation; I´ve alredy uninstall and re- installed iTunes, the same for Quicktime... I´ve did it with the anti-virus software turned on and off... I´ve already checked all the folders that have somethings related with the program and have turned "off" the "read only" button...
unfortunatelly... nothing had worked... I still can´t open the iTunes... every time I double click the icon on desktop... or the one in the program folder, the "pointer" turns into the sandclock for a couple of seconds and then... nothing, absolutelly NOTHING happens!!! ****!
Is there any way for the people at Mac check the programming or at least that let us (the ones who have an older iPod version) to get again the older iTunes version?
PLEASE!!!!
Thnx!

Cannot open or uninstall iTunes

Every time I go to open iTunes it goes through a really SLOW "configuration" and comes up with an error - 2330. I've tried installing the most recent version of iTunes but get an error. I can't uninstall iTunes through the Control Panel.
Help

Hello and welcome stehanie.k .....
Could be your security software.
From the Start menu, choose Control Panel.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is not selected.
Click the Exceptions tab.
Check the iTunes box.
Click OK.
If iTunes has an exception in Windows Firewall already, or Windows Firewall is off, see iTunes for Windows: Troubleshooting Windows security software
Carolyn

Can not open ipod in itunes and a little lock is showed on the bottom

how do i unlock my ipod in itunes because i can't open it and can't view the files on the ipod and only on itunes...how do i unlock my ipod???? please help

The lock icon indicates that iTunes is set to synchronize to your iPod automatically, which means that you do not manage the tracks directly on your iPod, you make changes in iTunes itself. If you want to manage your iPod directly, change the iPod Options in iTunes to manually manage your iPod. To do this, connect your iPod and click the iPod Options button at the bottom of iTunes (or right-click on the iPod icon if you have iTunes 7). Click the Music button and select "Manually manage songs and playlists." You can then delete tracks directly from your iPod (they will not be correspondingly deleted from iTunes). You'll have to drag songs from your library or playlist to iPod in the Source list to add new tracks.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Discussions page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums, in the User Tips Library and in the Apple Knowledge Base before you post a question.
Regards.

How can i open a UK itunes account to buy radio edit versions of songs?

My seven year old likes pop tunes that on USA itunes have profanities. The UK itunes offers readio edit versions of these songs with the original artists. I tried to purchase these versions but could not with a US itunes account. Then when I try to open a UK itunes account I can's due to my USA address. Any way around this problem? Or better still any way USA itunes could offer the same clean versions by original artists that the UK itunes offers?
Kaytha Clawson

To be able to buy from the UK store you will need a valid UK billing address and be in the UK when buying from it. You can try requesting that the versions that you want be added to the US store, but ultimately it's the record companies that will have to grant Apple licenses to sell them there : http://www.apple.com/feedback/itunes.html
Are they available on other music purchase download sites that you have access to ?

Can't install or uninstall itunes/quicktime?

I've been trying for a few weeks now to uninstall itunes and quicktime.
Everytime I try uninstalling QuickTime, the following message comes up: "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
When I try to uninstall the itunes that is on my computer or install a more updated version, I get the following message: "The Windows Installer Service could not be acessed. This can occur if you're running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
I tried using a program called Revo to uninstall both of these programs but it will not work. :/ This is frustrating me to no end, and it's exceptionally frustrating because I've just bought a new ipod touch and I currently can't use it.
Please help.

Everytime I try uninstalling QuickTime, the following message comes up: "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Restart the PC, and try another iTunes install.
If you still get the following message:
"The Windows Installer Service could not be acessed. This can occur if you're running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
... and you're on a 64-bit Windows 7, try the following instructions (even though they're for Vista, they're often applicable for Windows 7 too):
Vista Home Premium (x64) and installing Itunes - SOLUTION

Can't open or uninstall iTunes

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