Can't open packets in Wireshark from Cisco IME. Please Help.

Hello,
I am using the Cisco IME with a 4240 IPS.  I am unable to "trigger" packet or open any of the packets in wireshark when I'm looking at an event.  The little Wireshark button on the bottom right corner is just grayed out.  Can anyone possibly help?  Thank you in advance.

Are you using the latest IME version?
Have you tested this from a compute with a different OS?

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