Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

Similar Messages

How can i request an input of data from a deployed web service via a html

Hi all, I am currently having trouble with a web service. I want a client to be able to input a numerical value for a control in a deployed VI.
At present i have one main vi that generates a signal and i've collected waveform data and displayed this data on a a chart. The web service uses a static folder containing html and javascript files. The html file calls the js file which parses the waveform data and returns to html to be stored as a chart_div. I have all the controls and indicators in one VI, connected by terminals using GET method.
I am looking for a way of scripting a request form so that when called by the html file, the client user can input a control and change the values on the waveform graph. I also have an update button that requests updated data.
If anyone could suggest a method of how to accomplish this it would be SO helpful
Thanks, Chris

Hi Chris,
I take it you are using the RESTful API method to GET the data. In that case you shoul be able to perform a http POST from your js code in order to update the controls.
This could be done as form components are updated, or after a submit button is pressed (I'm sure you are familiar with this part).
Please see here for more information: http://zone.ni.com/reference/en-XX/help/371361J-01/lvhowto/build_web_service/
I hope this helps.

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Hey ronniefai,
Thanks for the question. I understand you are receiving a prompt that your printer is offline. This may be due to a printing job that is currently in the queue. Are you able to see the print summary when following these steps?:
Viewing the Print Summary
You can view the Print Summary by double-tapping the Home button and swiping to the right to reveal Printer Center. Then tap Print Center.
Note: Print Center is available only while printing is in progress.
via AirPrint Basics
http://support.apple.com/kb/HT4356
If so, see if you can cancel the job. If not, what happens when you re-connect to the network that the printer is on?
Thanks,
Matt M.

How can I address and print an envelop from a letter created in Pages 09?

How can I address and print an envelop from a letter created in Pages 09?

You can copy & paste the address from the letter into a document formatted to envelope size. I prefer to use the EasyEnvelopes widget. If you have copied an address to the clipboard, it will automatically be added to the widget.

My laptop won't, can't open add printer.

Why can't I add a printer to my HP g62? Says it can't open "add printer".

That sounds like a PC issue and not a printer issue..
Try rebooting your PC.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

I cannot log in my account but can as a guest even after removing the password

i cannot log in my account but can as a guest even after removing the password

Hi Kabiru,
Thanks for visiting Apple Support Communities.
You may want to use the steps in this article to reset your user account password:
OS X: Changing or resetting an account password
http://support.apple.com/kb/HT1274
Best,
Jeremy

HT4356 I can't get air print to work from my iPhone 4. I've verified everything. Th phone gets WIFI from AT&T. Computer's WIFI through Netgear, Charter. How do I resolve this?

I can't get air print to work from my iPhone 4. I have newest phone operating system, and the phone is air print enabled.
The phone gets WIFI from AT&T. My computer, to which my printer is wirelessly connected, gets WIFI from Charter Communications and a Netgear router.
That must be the problem. How do I resolve that?

For Airprint to work your iPhone and printer must be on the same local network. Your printer must support Airprint (see here for list: http://support.apple.com/kb/ht4356).
Can you connect your iPhone to the Netgear router WiFi?

Have CS5 on current PC, Win 7 64bit; how get *.exe to transfer to new computer after remove from old one

Have CS5 on current PC, Win 7 64bit; how get *.exe to transfer to new computer after remove from old one?

Baffled by multiple links; found one I think(?) I need. CS5 12.1.
It's basic, so I assume that one goes with CS5 Design Standard, but do not
know. Thanks for answer(s) again.
On Tue, Feb 17, 2015 at 10:36 AM, BobLevine <[email protected]>

Can you see ink levels from Eprint center for the OfficeJet 7500A/E910

Can You monitor ink levels from eprint center for the OfficeJet 7500A/E910?
This question was solved.
View Solution.

Hello Raimonds,
To answer your question, you are not able to check your ink levels from ePrint Center. The only thing that you can do in ePrint Center is monitor the status of your recent print jobs that you send via ePrint and monitor the status of connection of your printer to the ePrint Servers.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

After Migrating from 10g to 11g Geeting problems with Guided navigations.

After Migrating from 10g to 11g Geeting problems with Guided navigations and section navigations not working.
And we are getting the following error <<odbc driver returned an error (SQLExecDirectW)>> where we have used navigations.
In 10G we have Guided navigation Reports to display the Reports links and intermediate reports for conditionally displaying the Dashboard section(Reports) but after migrating to 11g Guided navigation reports and conditional reports are not working..
We know that in 11g section navigation replaced with conditions and Guided navigation replaced with action link.. but
do we need to recreate those reports in actions and condition or is there any work around avoid reworking.

Hi Both,
Thanks for the reply ...
For Guided navigation we are getting like below error:
Odbc driver returned an error (SQLExecDirectW).
For Conditional dashboard section we are getting like below error:
"saw.aViewsToRefresh = [];saw.aViewsToRefresh['d:dashboard~p:1egt6il5utl0uu8n~s:3jsmgfs3c1r4tn7c~n:condition'] = true;saw.aViewsToRefresh['d:dashboard~p:1egt6il5utl0uu8n~s:nos5q43jvjmi643b~n:condition'] = true;"

Urgent web service problem. can not find url of WSDL

Hi all,
I met a web service problem recently.
1 I have set up a web service and reside it on Java System Application server9.0. But there's a bug of this web server, which will stop after the user log off the server. I have installed the Application server as a windows service. It suppose to run all the time. I don't know why the server stop after I log off.
2 For that reason, I tried to migrant my web service from the java application server to Tomcat5.5. I deployed my web service to folder webApps. But I don't know the WSDL url of the web service, which is the web reference for my frent-end c#.net application.
Anybody can give me some idea?
Many thanks

Nobody knows?
Please help me

How to send a XML file from SAP to WEB SERVICE

Hi folks,
i m creating a XML file with purchase order data, while saving the purchase order.now i need to send this XML file to some WEB SERVICE i.e to some perticular address in WEB.
can anyone give the step by step procedure to do this web service configuration? it's really urgent.
points must be awarded.
Thanks & Regards
pabitra

Hi all,
i need to send some purchase order data from SAP to WEB SERVICE. while saving the purchase order, i want to send some data from SAP to WEB SERVICE ( a perticular address in WEB).
i want to see those datas in xml format in WEB.
Now i am using SAP 4.7 version. Is this web service configuration is possible or not?
In SE37, i can not see the CREATE WEB SERVICE option in utilitities--> More utilities menu.is it possible in 4.7???
can anyone give any suggestion ? it's very urgent.
Thnaks
pabitra

How to access complex data type from a soap web services?

hello
can u please tell me how can i access complex data type from a soap web service from jdeveloper 10g
Jdeveloper generates 3 classes
serviceStub
getproperties
response
i have to retreview the data which is a complex data type it gives some
unknown type. and the return value is a key-value pair data type .
regards
vs

After you create the partner link and the invoke (to create the variables), change the element type of the response message to the complex type definition of your collection that appears in the XSD. You can do the same thing if you want to change the element type of the payload of the request message as well.

Open client socket from within a Web Service

Hello,
I need to open a client TCP/IP socket from within a Web Service-type WebLogic
Workshop app. When I try to read from the socket, the socket read operation hangs.
When I use the same code in a J2SE Java app on the same machine using Eclipse
everything works fine. It also works fine from within WebLogic, if I use a "URL"
object instead of a "Socket" object. (However, I cannot use this type of connection.)
Can anyone tell me how to work with raw TCP/IP sockets in this situation?

Hi Udi,
I have tested my code from within a Servlet and it works fine.
The Servlet and the Web Service both call the same simple JAVA class. This class wants to access a DB, and therefor, I am using the Data Source.
When the Servlet calls the class, everything works fine. But when I use the Web Service to call this class, I get the Exception "No attributes are implemented".
I hope this information helps you understanding my problem?
Thank you very much for your help.
Kind regards,
Nadine

Pulling Data from an imported web service into a data grid - Flex 3.0

Hi all,
I have created a web service from Oracle using JDeveloper and imported it into my Fex 3 project, and I am trying to populate a data grid with the data from the web service. I was trying to emulate the example found in my Adobe Flex 3.0 for Dummies book (see http://dougmccune.com/flexfordummies/chapter14/srcview/index.html), and while the code from the book with that data service works fine, I can't get my application to work. My issue is with the part of code mx:DataGrid dataProvider="(service)" - I do not know how to specify what to use for the data source to populate the data grid from my imported web service. Any suggestions or examples would be helpful, as I am a newcomer to Adobe Flex. My code is as follows:
<?xml version="1.0" encoding="utf-8"?><mx:Application xmlns:mx="http://www.adobe.com/2006/mxml"xmlns:webservices="
generated.webservices.*">
<mx:Script>
<![CDATA[
private function getData():void {service.getPdRec(ageDt.text);
]]>
</mx:Script>
<webservices:PD_Pct_Web_Service id="service" />
<mx:VBox>
<mx:HBox width="100%">
<mx:TextInput id="ageDt" width="100%" />
<mx:Button id="submitButton" label="Search" click="getData()" />
</mx:HBox>
<mx:DataGrid dataProvider="(service.getPdRec_lastResult
" rowHeight="
58" width="100%" height="300">
<mx:columns>
<mx:DataGridColumn dataField="creditManager" headerText="Credit Manager" width="40" />
<mx:DataGridColumn dataField="pdTarget" headerText="PD Target" width="40" />
<mx:DataGridColumn dataField="totalPd" headerText="Total PD" width="40" />
<mx:DataGridColumn dataField="pdPct" headerText="PD Percent" width="50" />
</mx:columns>
</mx:DataGrid>
</mx:VBox>
</mx:Application>
My web service returns the following when invoked:
<env:Envelope
xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:ns0="http://erec_db/PD_Pct_Web_Service.wsdl/types/">
<env:Body>
<ns0:getPdRecResponseElement>
   <ns0:result>
    <ns0:creditManager>Cobb</ns0:creditManager>
    <ns0:pdTarget>10</ns0:pdTarget>
    <ns0:totalPd>147.65</ns0:totalPd>
    <ns0:pdPct>26.77</ns0:pdPct>
   </ns0:result>
   <ns0:result>
    <ns0:creditManager>Collova</ns0:creditManager>
    <ns0:pdTarget>10</ns0:pdTarget>
    <ns0:totalPd>27.71</ns0:totalPd>
    <ns0:pdPct>21.67</ns0:pdPct>
   </ns0:result>
   <ns0:result>
    <ns0:creditManager>Lee</ns0:creditManager>
    <ns0:pdTarget>10</ns0:pdTarget>
    <ns0:totalPd>33.61</ns0:totalPd>
    <ns0:pdPct>72.38</ns0:pdPct>
   </ns0:result>
   <ns0:result>
    <ns0:creditManager>Maynard</ns0:creditManager>
    <ns0:pdTarget>10</ns0:pdTarget>
    <ns0:totalPd>74.19</ns0:totalPd>
    <ns0:pdPct>33.69</ns0:pdPct>
   </ns0:result>
   <ns0:result>
    <ns0:creditManager>Ong</ns0:creditManager>
    <ns0:pdTarget>10</ns0:pdTarget>
    <ns0:totalPd>13.26</ns0:totalPd>
    <ns0:pdPct>46.06</ns0:pdPct>
   </ns0:result>
</ns0:getPdRecResponseElement>
</env:Body>
</env:Envelope>

Use data binding. <mx:DataGrid dataProvider="{service.getPdRec_lastResult}"
-Radhakrishna

Can't re-add printer after removing from eprint center - 'Web Services Problem'

Similar Messages

Maybe you are looking for