Can't receive events from outlook 2000

When some people send me invites to meetings from outlook 2000 on a PC, I can drag the event to iCal and it installs fine. When others do it, it will not be added to iCal or do anything at all except cause me problems. Has anyone else had this problem. I assume it is something that is set up wrong on the users computer. But I don't know what or even have a clue. Do you?
The Macs are using OSX 10.4.7. Not sure on the PC's as there are 2000 & XP machines everywhere.
Hope you can help,
Tim

Problem is with
the pc, or whom ever is providing her mail service
or
do you have your mail provider doing any spam filtering for you
that would remove spam before delivery to your computer?
Does your isp give you access to webmail.
Send from there.
Do her messages arrive?

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