Can't reinstall/repair Acrobat 9 Std w/ disk & serial #

Question

I bought a Dell Latitude laptop a few years back, and it came with a copy of Adobe Acrobat 9 Standard installed on it. Recently I've started having several issues with the software (it crashes just about everytime I try to open a PDF file), so I decided that it's time to reinstall.
I got the Acrobat disk that came with the laptop. It isn't a "Dell" disk, it's actually an Adobe disk with the serial number printed on a sticker on the back. I put the disk in, run Setup, and choose the option for Repair (or Modify, either way the end result is the same).
Then the "Install" begins:
Then, about a minute after the "Install" begins, I get a pop-up that says:
What is the EFG CD? The only Acrobat CD that came with my computer is already in the drive.. and running the install software. I've tried Googling the "EFG CD" reference, and searching for it here on this site. No luck. I've tried clicking OK. I've tried running the setup w/ admin rights. I've even tried browsing the contents of the disk and running the other various setup-looking applications, all with no luck.
Here's the contents of the disk:
The contents of the text file ".CD_Info.txt" shown above reads:
CD Part Number: 90086662;
CD Description: Adobe Acrobat 9 Standard Windows English/French/German;
CD Build Date: Thu Jun 12 04:30:12 2008
I'm running Windows 7 Professional x32, will all updates installed (as of today). I have a pretty tidy system, no issues with malware. Rebooting doesn't fix this issue.
Here's the prompt I get when Acrobat crashes:
And here's the full text of the problem details:
Problem signature:
  Problem Event Name:          APPCRASH
  Application Name:          Acrobat.exe
  Application Version:          9.5.3.305
  Application Timestamp:          50d1d18e
  Fault Module Name:          KERNELBASE.dll
  Fault Module Version:          6.1.7601.18015
  Fault Module Timestamp:          50b83b16
  Exception Code:          c06d007e
  Exception Offset:          0000812f
  OS Version:          6.1.7601.2.1.0.256.48
  Locale ID:          1033
  Additional Information 1:          0a9e
  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:          0a9e
  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Not every PDF file seems to make it crash, but about 75% of files will. Once I click the "Close the program" button, the Acrobat immediately shuts down.
Here's a link to a PDF file that consistently crashes every time I try to open it.
http://hewilliams.com/specification/70011.pdf
(two page PDF of a light fixture)
I'm running Acrobat 9.5.4.
Thanks for any help.
-Brian

Answer 1

An uninstall should only be used as a last resort. When problems arise, the first step is to go to Help>Repair and do a repair on your installation. When you reinstall, you also have to redo all of the updates.
You did not mention your OS, but if it has been working for a long time that is probably not an issue. You might also turn off JavaScript in Acrobat for a while to see if it is a JavaScript issue. Hopefully not, but it is possible. When it fails, be sure note the activity that was occuring at the time. I had no problem opening your PDF in AA9.5.4.
If you do ultimately decide to reinstall. Do the uninstall, remove the Acrobat folder in case there are any issues there, run the cleaner, then reboot and reinstall, followed by the updates.
Just a thought. You might want to move the plugins to a temporary folder. If you have no problem, then it may be a plugin that is an issue.