Can't renew contract and upgrade phones 1 1/2 days early?

Last Saturday I tried to renew my contract and upgrade mine and my wife's phones to the Galaxy S5 at the Tunnel Rd, Asheville NC location. My official contract renewal date for both phones was the following Monday, but due to the nature of my work, and the fact that I have to schedule said work around my wife's cancer treatments, I rarely am able to make it to any business within business hours. I had hoped that renewing 1 1/2 days early would be feasible, but upon asking at the Verizon store, I was told by the young lady "assisting" me that, no, they were very strict on not allowing early renewal, and that I should come back Monday. So now it seems that i have missed the buy one get one free deal? That would be very aggravating in and of itself, but imagine my surprise when a friend said no, that you could renew and upgrade 30 days before the official date, and he called customer service in my presence and proved it. So was I pushed out of the store because they were busy, or were they just hoping that I would come back on Monday and pay the normal price for both phones? Is there any way that I can still get the bogo deal? Extremely unhappy with Verizon at the moment, I wish there were more options in the rural are in which I live.

The store service is no good for any situation even MILDLY complicated. We upgraded my husband's phone 3 days early because he was deployed and coming home three days prior to his renewal date and his previous phone no longer worked. He did it over the phone but the order mistakenly got cancelled. Went into a store to try to get it handled and they will literally tell you "We work on a different system that the customer service center." I don't even know what that means, but basically, unless you are starting new service, paying a bill, or buying accessories, they will be of no help. I went home, called back into customer service and got it situated. Had you called in, I am almost certain they would have upgraded you. Unfortunately, as someone has already stated, if the deal is over, they most likely will no longer honor it.

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How do i renew my contract and upgrade my cell phone

first things first: YOUR WEBSITES SUCKS IT IS LIKE GETTING CAUGHT IN A MAZE. all I want to do is renew my contract AND UPGRADE MY PHONE. I AM NOT ASKING YOU TO CHANGE WATER INTO WINE. WHO INSTALLED YOUR WEBSITE? I JUST WANT RENEW MY CONTRACT and upgrade my phone to GALAXY S4. YOU THINK YOU CAN HANDLE THIS ORDER???
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

definitions...
Verizon considers an "upgrade" simply to be purchasing a new phone at a discount when signing a new 2 year contract. It doesn't have to be a "better" phone, it simply has to be a "discounted purchase".
If you use one definition of a term and the entity making the sale uses a different termination, of course there will be disagreement. You have to use the definition Verizon uses to make any sense.
Not everyone wants a "better" or "more advanced" phone. Sometimes the phone they have has more capabilities than they want or need yet they STILL want to purchase a new phone at a discount. Verizon does not want to alter their marketing for EACH different reason someone may have for purchasing a new phone and therefore uses the SAME term for ALL discounted purchases when signing a new 2 year contract.

I have Mac OS X Snow Leopard. Can I skip Lion and upgrade to Mavericks?

I have Mac OS X Snow Leopard. Can I skip Lion and upgrade to Mavericks?

Yes, if your computer is compatible with Mavericks.
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Who can I talk to that can help me decide Edge over Contracts and new phones?

My phone is due for an upgrade. I have two other phones on my contract but their phones aren't eligible until July 14 and June 15. I want a breakdown of both the contract more everything plan and the edge more everything plan. I would like to try and sync all three phones together with the same date for renewal. I spoke to a customer service rep last night who told me it would e 180 for three new phones and monthly total charges for what I wanted. She did not email as she indicated she would with all the breakdowns for what I asked for. Is there anyone at verizon that knows what they are doing? You keep saying you don't want to lose customers but if this is the way you do business, it isn't any wonder people are leaving. I am very frustrated and have been a customer for well over 15 years.
Help please.

What breakdown do you want. If you look on the website, the monthly Edge price is listed next to each phone. The one time contract price is listed next to each phone. Information on the More Everything plan is listed HERE. If entering into a new contract, there is a $30 upgrade fee for each line upgrading on contract.
If you purchase a phone on the Edge plan and have less than 10 GB monthly allowance, you will get a $10/month discount on your phone access fee. If you have 10 GB or more monthly allowance, you will get a $25/month discount on your phone access fee.
If you want to sync all three phones together with the same date for renewal, it sounds as if you want to enter into a contract. To do so, you would have to wait until your other 2 phones have completed their contracts and then purchase 3 new phones at the same time. Then you would be able to get a discounted upgrade again on all 3 lines in 2 years.
If you want to sync on the Edge plan, you could currently upgrade all 3 lines. With the 2 lines still under contract, you would have to return them to Verizon in good working order to upgrade onto the Edge plan. With the line out of contract, you would not have to return the phone to Verizon. You would then be able to upgrade again on all 3 lines in as little as 30 days, once you have paid off 50% of your phones cost. If upgrading before 12 months, you would have a baloon payment on each of the phones to bring the total of your payments up to 50% of the phone's cost. Once you reach the 12 month point in your payments, you will have already paid 50% of the phone's cost and would therefore not have the balloon payment. When upgrading on Edge, you will have to return the phones in good working order to upgrade. Once you have completed your Edge payments, though, you would be able to keep the phone.

Questions about Contracts and New Phones

I've had some questions about how upgrading and adding new lines to a contract works and I haven't been able to find the answers through Google. First some background information: We started this most recent contract in September of 2011 and as such the current contract will end September of 2013. According to the phone information portal, all three of the devices on my account will be eligible for an upgrade this Saturday (May 4th, 2013). My daughters birthday just so happens to coincide with that date and as such we were planning on surprising her by taking her to buy a new phone and we are going to allow our son to upgrade his phone as he has been asking to for a while.
Is there any way of locking/limiting the amount of data allowed for each phone on a shared plan? I'm worried that my daughter will go way over our limit and not pay attention to the point where she will end up costing us a very large amount of money
Does adding a new line require the start of a new contract?
My son was interested in purchasing the "Samsung Galaxy S4" and has noticed that pre-orders for that phone are currently available. Is it possible to pre-order the phone on that date using the upgrade so that the price will be reduced?
If the answer to number 2 is a no, does adding the new line take away the upgrades from other phones or would he be able to go to the store past the release date and upgrade then?
Thanks for taking the time to read through all of this. Any help that I receive will be extremely appreciated.

1. Yes. There is an additional fee per line you wish to do this for. When you add the line you can choose this option and set the data amount it is allowed to use.
2. Yes. Each line is a separate contract with its own expiration date.
3. The contract starts when you sign up for the contract. The amount will be pro-rated on the plan if it is not started until part-way through your billing cycle that is what you are asking. Doing the pre-order just guarantees you the phone in case they sell out.
4. No it will not take any upgrades away as each line has its own termination date. You can move upgrades around between lines though.

Paying termination fee and upgrading phone

My wife has an old nondata phone with a contract expiring in a few months and is willing to pay the termination fee and enter into a new 2-year contract on an IPhone 5s. Two questions.
1. The manager of the Verizon store looked on his computer and insisted the termination fee would be $175. I think it should be $175 minus $5 for each completed month of the contract, which is much less. I know from the web site that this is the rule for a "post pay" contract, but I'm not sure what that means. The contract is a normal two year unlimited calling contract with each month's fee paid in advance. When I questioned the $175 termination fee, the manager said that this was what his computer said and he was not willing to discuss the issue. Who is right?
2. Aside from the termination fee, when we told the manager we wanted to terminate the old contract and enter into a new one on a new phone, the manager started muttering something about how this could be prohibited "churning". He couldn't explain what that meant, especially after I pointed out that we could just pay the termination fee and then go over to AT&T and enter into a new contract with them. This is not desirable because we would lose the benefits of our share everything plan. Is there a rule against terminating and upgrading in this way? The web site does not let you do it online.

Hey there michael1000,
The iPhone 5s is a great phone so I absolutely understand your eagerness to get your hands on one.
When you upgrade at the discounted pricing you are agreeing to a new two year agreement. If you disconnect before the agreement end date you are billed a early termination fee. The Early Termination Fee for a basic phone starts at $175 and decreases $5 for each month completed. The Early Termination Fee for a smartphone starts at $350 and decreases $10 for each month completed.
We wouldn't want you to disconnect your line, lose your number and have to start all over. Let's take a look at available options to make this as easy as possible.
When is your wife's upgrade date exactly? Dial #UPG from her cellphone to find out.
NicholasB_VZW
Follow us on Twitter @VZWSupport

Calendar appointments and birthdays in contacts appear one day early? iOS 5.0.1 on iPhone 4S

Hello, About a week or two ago, I noticed all my appointments were on my calendar a day early, as well as birthdays in my contacts. I sync my phone with my Macbook using Address Book and Calendar; had done this previous with my iPhone 3GS running iOS 5.0.1 without issue. I unsynced my calender, and then re-synced it, and this corrected the calendar appointments. However, birthdays still show up a day early on the calendar. When I look in Contacts, the birthdays are correct. Has anyone seen this before? Thanks! --Matthew

this worked for me: (thanks to @fortbailey!)
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ITunes can't see iPhone after upgrade, phone became inactivated.

The phone will no longer connect after upgrading software through iTunes.
It's back to the "emergency call" screen, and "Activate your iPhone. Connect to iTunes" screen.
When I try to connect, iTunes hangs.
(iPhoto opens and downloads pictures!)
Help! Any ideas?

Marc...I think you are confused by what I am trying to say. For your iPhone to be seen by your computer/iTunes you must have a good install. I suspect that you have a bad install of iTunes "On Your COMPUTER" To fix this (and it has worked for many other users) You need to delete/uninstall iTunes, Apple Mobile Device Support and Quick Time from "your COMPUTER".
Download a new copy of iTunes from the apple web site and reinstall. I am only trying to assist you, this is not a windows versus mac thing...this is a user help user forum, I do not (and you can check my posts) play the this is better then that game.
I want to help you fix your problem which I just did with another user have a similiar problem to yours, so that you can enjoy your iPhone like the others that assist in these forums.
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2 year contract on upgrading phone

Im a little confused. I changed my phone to a one year agreement so I could get a new phone each year but it sounds like each time I do this I move my contract up 2 years. If I do this the next 3 years I would then have a 6 year contract. Is this right? If so is there no way to keep my phone updated without this happening.
Jim

Momo wrote:
Im a little confused. I changed my phone to a one year agreement so I could get a new phone each year but it sounds like each time I do this I move my contract up 2 years. If I do this the next 3 years I would then have a 6 year contract. Is this right? Not exactly...no. If so is there no way to keep my phone updated without this happening.
Jim
When you receive a new phone at a discounted price each year (annual upgrade), your contract is extended for 2 years from the date of the new contract. It is not "added on" to your prior contract, it is a NEW 2 year contract from that date. So you are never obligated to continue your contract for more than 2 years at any time.
For instance, you buy a new, discounted phone in January of 2010, and sign the contract through January 2012. In January of 2011, you take advantage of the annual upgrade to get a new phone, and you sign a NEW contract for two years, through January of 2013. Come January of 2012, you do the same thing, your contract is through January of 2014, two years from the CURRENT contract origination.
HTH,

Can I switch credit cards and upgrade from the "Basic 30 day opt out trial" to the full version?

It seems the free trial does not allow me to create an HTML web form. To test the HTML web forms I must pay $0.99 for the 30 opt-out trial...
I want to test an HTML web form on FormsCentral for a few weeks to "kick the tires". But I work for a City government that requires leaping through bureauracratic hurdles to purchase online with a credit card.
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If my testing goes well and once I get the purchase requisition processed by the City bean counters, I plan to re-enroll using the City P-Card as the credit card.
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Can I save the HTML web forms created during the 30 day opt-out trial and somehow transfer them into the new Employer funded FormsCentral account? Or can I somehow reinstate the original account I opted out of, and apply a different credit card for that account?

Hi;
I'll do my best to answer your questions.
First, the "Free" Formscentral account does allow you to create HTML web forms, that is the basis of the product and the Free level account gives you most of the HTML forms creation tools to explore. This page goes into more detail of what you get with the Free versus paid plans: https://www.acrobat.com/formscentral/en/features/compare-plans.html
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If for whatever reason you needed to create a new account after approval from the bean counters you could share any forms that you created in the original account with the new account and then "Duplicate" the forms, you would lose the original URL to the form (each form would get a new URL when they were duplicated) but the form would be identical and you can duplicate with the responses. Another option is to "Export design file" from the first account and then import that into the new account.
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Currently have CS3 can I skip CS4 and upgrade directly to CS5?

I currently have CS3 and was wondering do I need to get CS4 and then CS5? Or can I skip and just upgrade? I will be taking a class and the book is Adobe CS4 classroom in a box, will that be extremely different from CS5? I don't want to have to pay for CS4 then CS5 too!

You will be hard pressed to find a legitimate copy of CS4.
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HT5457 How to get ITunes Store to open so that I can update purchased APPS and backup phone to ICLOUD?

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Hello, mitcheb.
Thank you for visiting Apple Support Communities.
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With total equipment coverage if the device is lost or broken can you pay more and upgrade to a better device?

This may be a stupid question, I was just wondering. Any help would be appreciated! Thanks!

You can read below what it does/does not cover below
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If I did not upgrade with IOS 7 can I go ahead and upgrade with OS X Maverick?

I need help

Yes. They are two different OS's. They don't really have anything to do with one-another.

Can't renew contract and upgrade phones 1 1/2 days early?

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