Can't scan A4 documents

Hello,
Im using LaserJet Pro 400 MFP M425DN. When im using windows 8.1 scanning and faxing tool to scan a document, there is no A4 format option (297mm x 210mm). B5 is a default option (most of the time its too small). Using HP scanning tool, A4 page is half blank (verticaly).
How can i fix this?
edit: i scan using ADF.

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Can't scan A4 documents

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