Can't send to bus when in low latency mode?

My colleague and I have almost the same setup, except he is running OS X 10.8.5, and I'm running OS X 10.9.4, Both are running Logic X 10.0.7. He has Apogee hardware (Symphony 64 card to DA16X/AD16X), and I have a UA Apollo.
For some reason, this works on my setup, but not on his:
Set up a bus send on any audio or VI channel, and assign the output of that channel to outputs 3-4 (outputs 1-2 are both of our main outs). The purpose of this is to send to a cue/headphone box.
Set latency compensation to Instruments and Tracks (not ALL, setting it to ALL defeats this)
Turn on low-latency mode.
Turn on Software Monitoring (buffer is set to 64)
Record enable that track.
On my setup, I get signal on channels 3-4, on his, no signal as soon as record is enabled
Auto-input monitoring is off in both cases.
On my setup, the bus popup turns orange, but I still hear the signal, on his, it turns orange, but no signal.
All plugins removed on the track and the bus.
Weird.

Bus Send is set the same on both systems, Post Pan,  Post Fader,   Pre Fader ?
Good point, I'll check that
Bus is set to output on 3-4 ?
Yes, on both systems
Bus level is the same ?
Yes, similar anyway
Sure you friend doesn't have any plugins on the master output bus  ?
I didn't consider that - somehow didn't think that plugins on the master bus (which is outputting on 1-2) could effect a different bus. Will check that tomorrow.
Do you by any chance have direct monitoring enabled on the Apollo, any input signal will be heard.
I do use direct monitoring on the Apollo, but that is not a factor - it's prerecorded material we are trying to monitor, not input signal.
Curious as to why are you running in Low Latency mode, it is for a specific purpose not something to be used in general recording/work.
He is running on an older Mac tower and uses a lot of plugins and prefers software monitoring, and finds that he has problems unless he enables low latency mode. I usually leave it off, I just wanted to see if the issue was present on my system as well, and it's not.
Thanks, will report back.

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