Can't update iPhoto: message says it was "bought by a different user or refunded or cancelled." None of that is true. Can't buy it, either.
I've been trying to update my iPhoto because my old version (9.3.2) no longer works now that I've updated my OS to Mavericks (10.9.2). When I try to update, I get the message that I can't because iPhoto was purchase by some other user or was refunded or cancelled. I don't know how this could be--this was a new computer that I got through work that came loaded with iPhoto already. I figured that I would just buy iPhoto again and load it up, but the Apple Store will only show me the option to UPDATE and not BUY, so I am stuck in this loop.
You must log in using the Apple ID that was used to set up the compter (or purchase the application if it was purchased later)
If that is not working then you must contact App store suport - link is on the right of the App store window
LN
Similar Messages
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upgraded to Yosemite and now can't update Iphoto or Imovies receiving message this update not available for this apple ID because it was bought by a different user or item refunded or cancelled. Is there an easy fix
Unfortunately, anything obtained at the app store remains tied to the Apple ID used to obtain it forever. You will either have to start over with your new ID or try to recover the original ID.
Frequently asked questions about Apple ID -
problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
If iPhoto is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
http://www.apple.com/support/mac/app-store/contact/ -
I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...how can I fix this????
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto
If that does not resolve contact App store support - link is on the right of the App store window
LN -
Recent upgrade to OS X Yosemite on my MAC and iPhoto update can not now be installed msg reads, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?
That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
Either you did not set up your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
You may be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks. You could try to buy iPhoto, however. If you are lucky, it may show for free.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/ -
I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.
Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.
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I upgraded to yosemite iphoto does not open keep getting message"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
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Somehow my iphoto got canceled? I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. How do I fix this?
No - you can not open iPHoto - you need version 9.5.1 - I did not suggest Photo
I suggested
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto - 9.5.1 in your case
LN -
I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??
You might try resetting the App Store application and clear the cookies via this menu:
as described in this website: Make use of the Mac App Store debug menu | MacFixIt - CNET Reviews
OT -
macbook pro - iPhoto keep prompting to update after Yosemite update. Error message when trying to update -This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
I only have 1 apple ID and the same was used to set up this early 2011 macbook pro and iPhoto app. I don't want to loose out on any photos. I tried logging out of app store and back in but no luck. PLEEAASEE HELPP!!!
This problem has been reported by quite a few forum members, who skipped the update to iPhoto 9.5.1 while running Mavericks. In that case try to purchase iPhoto again instead of updating.
After making your backup try the following:
Uninstall iPhoto by deleting it from the applications folder, but do not empty the Trash.
Launch the App Store, click the "Store" menu, and sign in with your AppleID.
Open the main page of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support, as Niel pointed out: http://www.apple.com/support/mac/app-store/contact/ -
Mac app store will not download updates because of error message
Hi,
I also am getting this message. I bought my 15" mac book pro mid 2010 and at the same time purchased iWork. It is not showing in my purchases on Apple ID, I have never changed my Apple ID since purchase. Why would my Apps not show. There are some there but mostly free ones. I checked it under the Store menu after signing in.
After upgrading from Mountain Lion to Yosemite my iPhoto, iMovie, Keynote,Pages and Numbers need to update. But I get this message.
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have not changed ownership or Apple ID on my mid 2010 Mac Book Pro since purchase. What would cause this? -
I need to update my iPhoto apps ignored to open my iPhoto. Every time I attempt to download the new app I receive this message ( This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. ) This started to happen only when I updated my Mac system to OS Yosemite.
Open the Mac App Store's Purchases tab.
If you're prompted to accept it into your Apple ID, do so and try again.
If not, temporarily move it out of the Applications folder and try downloading a fresh copy. If you get asked to buy it, choose not to, click here, and contact Apple.
(116052) -
After downloading Yosemite iPhoto is blocked. Directed to update. Update error message: Update not available for this ID either because it was bought by a different user..... This could be because my iPhone is now linked to the Mac and it is recognising that ID.
My previous post should read...Could this be because my iPhone is now linked to the Mac and is recognising that ID?
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This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it into your Apple ID, do so.
2. Move it out of the Applications folder(it may need to be put into the Trash temporarily), and then see if you can download it for free from its individual product page. If you're asked to buy it, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy it.
(116229) -
Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
With Yosemite you need to update to iPhoto 9.6.
The error message means, that iPhoto has not been associated with your AppleID. You do not say, which iPhoto version you are trying to update from.
Associating iPhoto with your AppleID should have happened, when you bought the computer with iPhoto preinstalled with MacOS X Lion or later or with the Mavericks upgrade, if your Mac came with SnowLeopard. Try, if you can "accept" iPhoto now:
Sign into the AppStore with your AppleID
Open the "Purchased" tab. Do you see iPhoto with an "Accept" button?
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore. If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating.
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