Cancelled phone line order help please
Where do I start.
I ordered telephone broadband and vision on the 4 october was told it would be installed on 28 october but nothing so rang customer services and was told it had been cancelled and would be reordered and I would recive a phone call on the 29th oct, nothing so rang again saturday morning.
I was put through to 3 different departments and gagain was told it was cancelled and to be told again it would be reordered and I would get a call by monday 1st november.
As you guessed nothing until I emailed customer services got a call saying the samething yet again.
After some more toing and frowing I have a call today telling me I have to re-place the order and was offered to be put through to sales and then cut off. I have spent so much time on my mobile I cant ring back as I have no more credit.
The best thing is on my so called activation date all the relevant equipment was deleverd and my next door nabour ordered there line a week after me and installed brfore me.
Not even a reason given as to why it was cancelled
Im loosing the plot not.
Please can anyone help
Hi Slimmy5656,
Thanks for the posts and welcome to the forum. I am sorry for the confusion BT have caused with your order.
I agree with Hamish on this one, please drop us an email so that we check the order to find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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New/Additional phone line question- help please!
Hi
I am after some advice, and every time I call BT I get passed around as I am not 100% on what to ask for, or who I should speak to.
Basically, we have 2 phone lines coming into the house. One line/number + broadband signal goes via a repeater to the office which is a separate building across the garden (approx 300m but I am not sure on the actual distance). The signal is not great, for the broadband particularly - often drops out etc. To solve this we would like a new physical line installed in the office building to give us a separate phone and broadband package to that of the main house, but ideally keeping the same number as we currently use in the office. The office is used everyday for working from home and so is important to us.
Does that make sense? I fully expect that an engineer will need to look at the site, and there will be a (significant) charge for the line to be installed (underground pipe work for cables already exists from house to office building and so this could be utilised). Do I just place an order for a new line online, and wait for an engineer's visit? Can I deal with changing the number at a later date if that is easier for the system to deal with? Last time I rang BT, I was told I needed to speak to the exceptions team, when I was put through to them she told me all I needed to do was speak to customer services, customer services thought I was trying to move home and then didn't seem to understand what I needed (but it was probably how I was explaining it!).
I would be so grateful if someone could point me in the right direction, or give me tips on what to ask for. My main worry is keeping the same phone number as it would be so much easier.
Thanks in advance
MPAthis link may help http://www.openreach.co.uk/orpg/home/network/whoareyou/selfbuild/selfbuild.do
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
HT204088 How do I cancel a pre order, help please
Hi I just pre odered Brave thinking it was the film and alas it is the music, but now I cannot cancel the pre order. If only the option was right below where I had ticked initially it would be so easy..
Go here:
iTunes Support
and follow the instructions to request assistance from the iTunes Store.
Regards. -
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I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
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Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
and Settings>iCloud
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases. -
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Go to System Preferences - Accessibility - Voiceover - turn off Voiceover. The shortcut is command-F5, so possibly you pressed that accidentally.
Matt -
BT Phone Line Order – 9 months of total failure – ...
I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted. -
Waiting since August 2010 for a phone line! HELP!...
I ordered a phone line and broadband for a NSP Non Served Premises) back in August 2010. I am so fed up with the so many attempts to get us a phone line. Open reach say it's an easy job yet no-one treats us as human beings. I have an operation in January and so worried about being left on my own on our farm without a land line. Do BT care? ! No!
There have been so many booked times for engineers to come but they have never come out. Today I spoke to the manager who said "I have done nothing" in reference to helping us out. He is waiting for open reach to "progress" the order. Why can't someone pick up a phone and stop messing us about.
I have sent a letter giving 10 days to get the phone line up and then going through OFCOM and OTELLO. Anyone else having similar problems?
Can anyone point us in the right direction? I have been given no further information but told to wait for the order to progress. It won't as there is something wrong with the system ie the last 7 or 8 attempted orders have messed up yet they still seem to be trying to go down the faulty route! Banging my head against a brick wall.............Hi angdown,
Welcome to the forum, sorry to hear you've had so many problems with your order.
I can take a look at your order and confirm what's going on, you can get in touch by emailing in your BT forum username and your order number/address to the email address registered against my profile, and we'll get back to you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Possible line problems - Help Please?
Good Morning,
Been having a lot of problems with slow speeds and the Hub disconnecting recently. I suspect this is to do with the phone line as my setup has not changed since previous issues I had with internal wiring which I fixed with help from people on here...
Anyway, my Hub is connected directly into the test socket and my stats are as below. This doesn't seem right. My noise margin seems very low and the number of errors and events seem rather high. My IP profile has been higher in the past and stable until a few weeks ago.
I realise the connection is not 'stable' as it's been less than three to five days - I'm struggling to keep a connection for 24 to 48 hours at the moment without a reset so this is good for now!
Any help from Mods or others much appreciated. Not much I can do at this end.
Thanks,
Dan.
ADSL Line Status
Connection Information
Line state: Connectedppp0_0
Connection time: 2 days, 08:27:20
Downstream: 2.188 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 2.5 dB / 20.0 dB
Line attenuation (Down/Up): 61.8 dB / 31.5 dB
Output power (Down/Up): 17.7 dBm / 12.3 dBm
FEC Events (Down/Up): 178731265 / 1208
CRC Events (Down/Up): 288943 / 1108
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 418976 / 3497
Error Seconds (Local/Remote): 38442 / 1298
Download speed achieved during the test was - 1.6 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.24 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbpsas you are in the test socket already are you using a new filter? tried changing the modem rj11 cable? do you use a phone extension cable to connect to test socket?
check this post for other ideas uk sales 08007830056
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Have recently started backing up my devices using iCloud and successfully done so
with iPhone 5 and iPhone 4S ( I have 2 phones ) Recently my iPhone 5 will not unlock the iCloud back up - the button just won't slide to open. All is
fine on the 4s. Nothing has been changed that I'm aware of, can anybody help please ?Have recently started backing up my devices using iCloud and successfully done so
with iPhone 5 and iPhone 4S ( I have 2 phones ) Recently my iPhone 5 will not unlock the iCloud back up - the button just won't slide to open. All is
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help please
i cannot recall passcode & my phone keeps disabling me when i try to guess the pass code1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
Stuck on Apple Logo - unlocked phone, NOT jailbroken - HELP PLEASE!!
I have an unlocked 3GS and it is NOT jailbroken. It ran out of battery last night and when i charged it this morning it has got stuck on the apple logo wont do anything else. My computer doesnt pick it up either! Can somebody HELP please!!!
nb. I havent updated it for a while so it is running on a 3. something operating system.Howdy Loylabel,
It sounds like you are unable to use your iPad because it will not get past the Apple logo. You've done just about everything I would have done so far. I would next reset the device while you have it connected to the wall charger that it came with:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If that does not get it going again, I would next put the device into Recovery Mode, and then restore it just 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thank you for using Apple Support Communities.
Cheers,
Sterling -
i had to reset my pc cos there was a virus in it. i downloaded itunes and downloaded all my purchases and synced my iphone back in and had to put all my cds back in and everything. but i cant seem to find where the ringtone i bought it. it worked fine before i synced my iphone back into the new virus free computer. i can see it in the ringtones tab but its grey and i cant access it. can somebody help please?
Unless you saved them somewhere you need to download and pay again. There is currently no way to just get them again. You can create your own ringtones
For information on how to make ringtones read http://www.ehow.com/how_2160460_custom-iphone-ringtones-free.html
Or
http://www.demogeek.com/2009/07/31/how-to-add-custom-ringtones-to-your-iphone/ -
All new to this, I have recently moved home and have stayed with BT, it restarted on 18th November and i know that it is for another 12 months. I wanted to know if anyones knows what the charges are if i cancelled or can i cancel with no charge.
I am changing provider because i'd like just 1 bill so i would like my phone and broadband with another provider as it was a better value for money.
If anyone can help i would be very grateful, and happy.
ThanksNot clear what you wish to cancel ?
There will be a cancellation charge for anything calls Broadband and line rental
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me -
How to cancel my bt package help please
after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
i signed up for bt-vision, 20 meg net and phone with free weekend calls.
i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
i received my parcel and set it all up on the 15th april and iv had nothing but problems.
im paying for 20 meg internet but im never able to receive more then 3 meg wich would be ok if i wasnt having to run a pc and 2 ps3's of it plus i was never told on the phone when making the order all i would get is 3 meg internet speed.
the wireless disconects every hour or so
the bt-vision is a waste of time as the image is rubbish as im unable to use a hdmi lead for it as it says my tv dose not suport it ( but it dose ), so im useing the freeview i got built into my tv at the mo
i have 2 laptops that are unable to conect wireless as they are running windows xp and the only way to conect them is by lowering the security on the router , wich i was never told about when making the order
the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number.
so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
i was told i could only cancel it for free befor the 15th april wich is a joke because it wasnt even active then so how was i ment to know the service was going to be so bad.
am i signed into a contract with bt as iv not signed anything nore set up any direct debits for it yet ?
dose anyone know a way of ending this contract without paying a large bill please ?
thanks for your time
martintaz1983 wrote:
after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
i signed up for bt-vision, 20 meg net and phone with free weekend calls.
i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
i received my parcel and set it all up on the 15th april and iv had nothing but problems.
im paying for 20 meg internet but im never able to receive more then 3 meg wich would be ok if i wasnt having to run a pc and 2 ps3's of it plus i was never told on the phone when making the order all i would get is 3 meg internet speed.
the wireless disconects every hour or so
the bt-vision is a waste of time as the image is rubbish as im unable to use a hdmi lead for it as it says my tv dose not suport it ( but it dose ), so im useing the freeview i got built into my tv at the mo
i have 2 laptops that are unable to conect wireless as they are running windows xp and the only way to conect them is by lowering the security on the router , wich i was never told about when making the order
the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number.
so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
i was told i could only cancel it for free befor the 15th april wich is a joke because it wasnt even active then so how was i ment to know the service was going to be so bad.
am i signed into a contract with bt as iv not signed anything nore set up any direct debits for it yet ?
dose anyone know a way of ending this contract without paying a large bill please ?
thanks for your time
martin
BT should normally give you an estimate of the speed you will get when you inquire about broadband. It can be anything between 512K and 20M, depending on your line and the local exchange. Did you ever ask? BT have previously said that they will release people from contracts if the speed is significantly lower than what they said customers would get. Did they say "20M" or "up to 20M" - there is a big difference between the two.
You might be able to fix the HDMI problem by turning either or both of the TV and Vision box off and on again, or by getting a better quality of HDMI lead. Unfortunately, HDMI can be a bit temperamental. In any case, the Vision box makes a useful freeview video recorded.
If your WinXP laptops require a lower encryption, then it's either because their wireless adaptors are obsolete, or the drivers for them are obsolete. I have a netbook running XP and it connects happily with WPA2 encryption.
Your contract doesn't have to be on paper. Verbal contracts are legally valid, and BT will have recorded the phone call. Since broadband and Vision are services, the rules under the Distance Selling Regulations are different. The normal 14 day cooling off period after receiving goods only applies to products, not services. -
Phone is knackered - help please
My phone loaded an app, but I chose to restart later, I thought I had recharged the phone but it didn't work and the phone swithed off. When I switched it back on I had error message after error. It will only let me make a phone call and sometimes won't let me disconnect. I can't access anything else succesfully. I have a number of time out errors and when I try to do anything I get java error.
When I hook the phone up to the laptop it won't recognise it as it has window issues, I am stumped, upset and very disillusioned with BB.
Can anyone help me?Hi and Welcome to the Community!!
So, let me get this straight...you loaded an app (the BB can't do it by itself...you must allow it), you didn't follow the recommended reboot, you forgot to charge, and now things are messed up...and you are upset with other than yourself over this course of actions...interesting. But, no matter!
There's pretty much no diagnosing Uncaught Exceptions -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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