Cannot click hyperlinks in emails

When trying to click on a hyperlink within a received email, I get the error:
Mail was unable to open the URL “https://XXXXXXXXXXXXXX”.
where XXXXXXX represents the address.
This was working before, but I have no idea when it stopped (probably as a result of an update).
Any ideas to get it working again?
Thanks if you can help.

Thanks for your quick responses. I confirm that resetting Safari as the default browser worked. For some reason, it had changed to "Safari (Mobile)".

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Windows 7 and Microsoft Office installed a series of updates and now I cannot open hyperlinks in emails.

After my system rebooted and I opened my emails in outlook, when I clicked on a hyperlink, it brought me no where. I did not get an error message. I went back in and set Firefox to my default program with all extensions and protocols for Firefox. However, when I click a hyperlink in an email, it still does not open in Firefox. What little trick has IE and Microsoft done now to change my system. Until I updated some files today, hyperlinks in emails opened in Firefox. Please Help. I hate IE!

Windows does not know that it should start Firefox to open those links.
Try this first. Start IE (yes I know) and set it as the default browser. After
close IE. Wait a few moments, then start Firefox. Then set FF as your default.

Clicking hyperlink in email opens two browser windows

I'm running Snow Leopard 10.6.4 with Mail.app 4.3 and while in Mail.app, if I click on an email message that has a hyperlink, the default browser is launched but it displays two windows. One with the hyperlinked page and the other with the default home page. This only happens if the default browser is not already launched. If the default browser is already running, then only the hyperlinked page is displayed. Safari does not exhibit this behavior but FireFox and Chrome do.
Is there a setting I can apply to have only the targeted page displayed if FF or Chrome is set as default when invoked from Mail.app?

That can be a problem with DDE.
*http://kb.mozillazine.org/Windows_error_opening_Internet_shortcut_or_local_HTML_file_-_Firefox

Cannot add a new email account, and hence icloud account. When i go into Settings - Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud Settings ghosted (unclickable). Cannot change in itunes also.

Cannot add a new email account, and hence i have no way of creating an iCloud account (very frustrating). I had the same problem with iOS 4.3 but i had no email account to create as i set both up when i bought the iPhone 4. After adding a company email and a gmail account (both wok perfectly) i noticed that the option to create more email accounts had been ghosted (unclickable). This didn't worry me at the time. However, iCloud needs me to create one in here so i can access the cloud which i desperately want the ability to do. When i go into Settings -> Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud in the iPhone Settings ghosted (unclickable). I have same problem in itunes on Mac OSX. Surely restoring isn't the solution as i restored my iphone when changing from iOS 4.3 -> 5. Please help?

Go to
Settings,
General,
Restrictions, type in your Restriction Password,
Accounts, tick Allow Changes.
Press the back key a few times till you're back in Settings, you should see iCloud is now highlight able, now go to Mail Contacts and Calenders and add your email account as per norm.
Hope this helps.

I can open my bell email account, but cannot click on anything.

I can log into my Bell email account normally. Once in I cannot do anything. If I click on an email it will say " loading", or "reading", then "done", but nothing will happen. I cannot delete anything or access anything. In Explorer everything works normally.

1. Press hard the trackpad to register the click. If you can, uncheck and recheck
   all Point & Click settings.
   System Preferences > Trackpad > Pioint & Click
2. If you canot do the above, reset PRAM and SMC.
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   2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
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3. If this does not help, contact Apple.
Best.

I cannot click on certain links in emails. What can I do to access these links? Thanks

# Question
I cannot click on certain links in emails. What can I do to access these links? Thanks

Try closing the App Store app completely and see if it works properly when you re-open it : from the home screen (i.e. not with App Store 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Cannot click directly on a new email in Mail without first clicking on title bar.

I am on Mountain Lion. I frequently have Mail.app open on a second screen. When a new mail arrives I want to click on the email to read it. However, since ML, I first have to click on the frame or title of the Mail.app to bring the focus to Mail.app. I cannot directly click on anything inside the mail.app window. This is very annoying. Anybody else can reproduce this behaviour?

I hve found similar issues resolved by clearing preferences... see
Mail does not respond to mouse clicks properly
and
Mail stops responding to mouse clicks in Lion

Cannot open hyperlink from an email in Outlook

Until today I was able to open all hyperlinks from emails in Outlook. Now I cannot.

Open your computers control panel to the Default Program page.
Win 7; Control Panel\All Control Panel Items\Default Programs
Set Firefox as default Internet Browser.
Some programs have their own setting option as to the browser.

TS3899 cannot receive or send email from my hotmail account, refuses to verify server. I have changed my password, deleted the account numerous times, any solutions? all on ios 6.

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in the process deleted all my contact, very annoying.
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interesting that my gmail account does work perfectly.

this may or may not help - but give it a try. On a forum some were reporting that talk21 is now under the yahoo umbrella. below are the steps this use listed. (This was an android forum, but the email settings should be the same. In short it looks like their server names have changed. An existing account may have simply been forwarded - but if you are reinstalling, it may want a clean install to the right servers.) Pay particular attention to the server names and port settings. (this thread was started based on a discussion of Imap vs pop - you are already an Imap person - so ignore that part)
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Incoming server settings
IMAP server - imap.mail.yahoo.com
Port - 143
Security type - none
Outgoing Server settings
SMTP server - smtp.mail.yahoo.com
Port - 25
Security type - none Also important note - Enable 'require sign-in'
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I cannot access my old email address anymore, however I have used it for my apple ID and now I want to delete it because the account has never been verified in the first place so my password for it doesn't work. What do I do?

I cannot access my old email address anymore, however I have used it for my apple ID and now I want to delete it because the account has never been verified in the first place so my password for it doesn't work. So when I want to download apps I have to sign in with apple id but I can't so I made a new one, However I can't seem to be able to delete the old one. What do I do?

You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’.

Cannot click radio buttons after Windows Updates

Hello,
We approved the following Office updates back in December and since then, our users cannot click radio buttons in Word documents. This month, we pushed all updates stated in the following article:
https://support.microsoft.com/en-us/kb/3025036
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Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition
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Update for Microsoft Office 2013 (KB2899493) 32-Bit Edition
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Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899525)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789)
Update for Microsoft Office PowerPoint 2007 (KB2597972)
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Security Update for Microsoft Office 2007 suites (KB2920790)
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Security Update for Microsoft Office 2010 (KB2553154) 32-Bit Edition
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Security Update for Microsoft Office Word 2007 (KB2899527)
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Hi
I have downloaded The toshiba Value added package and most of the 30 odd items have downloaded and installed but the following error messages occured
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Error message when clicking hyperlink in Excel file

Hi all,
I am working on SSRS 2012. In main report having hyperlink. When click this hyperlink in browser (IE 11 or Chrome), it open sub report correctly.
But once i download the main report to Excel 2013 and click hyperlink, it can't open sub report.
I am getting following error message in Excel file.
Unable to open "http://...". Cannot download the information you requested.
In SSRS 2005, it is working fine.
How can i fix this issue in SSRS 2012?
Thanks,
Raja Shekhar Reddy

Hi Raja,
After testing the issue in my environment, I can reproduce the error message in Excel 2013. When the user who have no access to the report, it would display the error message that “Unable to open "http://...". Cannot download the information you requested.”
when he click the hyperlink in Excel. So we can try to directly type the URL in browser to make sure the users have view permission to the report.
Reference:
Tutorial: Setting Permissions in Reporting Services
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Mavericks: cannot decrypt S/MIME email

Mavericks 10.9.4 on MacBook Air, using latest Apple Mail v7.3 (1878.6).
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Problem: I cannot read received encrypted email, even email that I myself send to my own address (and for which I obviously have all the appropriate keys). Encrypted email arrives as if it wasn't secured at all, and its only content is attached file "smime.p7m".
I have my own CA, which issued certificates for a few of my email accounts. However this problem manifests itself also on accounts whose keys are certified by my school.
This email and these certificates worked with Mountain Lion...
I'd appreciate any help, and would be happy to provide any info that might help finding a solution to this problem.
Thanks!
Here's an excerpt from the headers from one of the encrypted messages:
Content-Type: application/pkcs7-mime; name=smime.p7m; smime-type=enveloped-data
Mime-Version: 1.0 (Mac OS X Mail 7.3 \(1878.6\))
Content-Disposition: attachment; filename=smime.p7m
In-Reply-To: <[email protected]>
Content-Transfer-Encoding: base64
Message-Id: <[email protected]>
References: <[email protected]>
X-Mailer: Apple Mail (2.1878.6)
X-Score-Level: *** 3.124
Re: Test (signed encrypted)
Message was edited by: Mouse008
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First, the address associated with the S/MIME public key must exactly match the address to which you're trying to send the encrypted message. The matching is case-sensitive: "[email protected]" does not match "[email protected]".
The recipient's certificate must be valid: not self-signed, expired, or revoked. You can check the status of the certificate in Keychain Access (see below.)
If you can't encrypt messages to a valid address with a valid certificate, continue.
Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
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In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
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Select Keychain from the menu bar and repair the keychain.
Quit and relaunch Mail. Test. If the problem isn't resolved, continue.
Export all S/MIME certificates, delete them from the keychain, and reimport. For instructions, select
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from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Test again. If the test fails, delete all the certificates again, then reinstall them from fresh copies.

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Assuming that you are on Windows with IE10 / IE11: http://support.microsoft.com/kb/2716529

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Cannot click hyperlinks in emails

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