Cannot connect to iTunes store and Apple resolutions do not work

Hi, Just a few weeks ago I was no long able to connect to the iTunes store which I have had no problems with for years. I tried the troubleshooting resolutions that apple suggested and none worked. Can anything help? I have iTune for my iPod Nano, I'm a desktop, Windowx XP SP3 OS and I have the latest version of iTunes and QuickTime because I have uninstalled them both twice now in the hopes that it will fix things. Does anyone have any other suggestions or am I no longer going to be able to use my iPod?

Just a note - I had a similar problem. I had been able to connect to the iTunes store for years without any problem, and then it stopped working in mid-December. I was using iTunes 9 in Windows Vista.
I uninstalled iTunes 9 and installed the newest version of iTunes 10. I tried all of the troubleshooting steps on Apple's support site. Nothing worked.
I found the problem to be my proxy settings. My default browser is Mozilla Firefox, and it was set to not use a proxy. So I thought that I was in the clear. But after running network diagnostics in iTunes (Help -> Run Diagnostics -> Network -> Next), I saw that the proxy settings were not in fact off.
So I opened up Internet Explorer 7 for the first time in years. I went to Tools -> Internet Options -> Connectivity -> LAN Settings -> and disabled proxy.
Now I can connect to the iTunes store. Hope that helps.

Similar Messages

  • HT204406 I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have reset both devices.

    I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have rest both devices.

    I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

  • Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone

    Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone.
    Did try to uninstall itunes and to reinstall but no changes still the same issue. Also tried to install older version of Itunes.
    Need HELP

    Hi , I am recieving the same issues. I have been experiencing issues for about 2 months now.
    Cannot connect to itunes store. Cannot sync my iphone and download the update i have uninstalled and resinstalled. Its definetly not the internet. I even went to the apple store and noone at the genius bar could help me. Such a waste of time

  • TS1398 Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automaticall

    Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
    Thank You.

    See:
    Can't connect to the iTunes Store

  • I cannot connect to iTunes Store and there doesn't come a notification.. How can i fix it??

    I cannot connect to iTunes Store and there doesn't come a notification.. How can i fix it??
    It's been going on for a time now and no matter how many times i remove and install again it will not work

    I was having the same problems after downloading 10.4.1 IStore would only download half way then nothing attempted reinstall no goood checked the Diagnostics with IPad connected, indicated no errors. more than a few hours browsing possible solutions. Found one stating 'Remove all Itunes connected software, i.e. Bonjour, ITunes, Safari etc from PC via the Uninstall Safely Feature and ReInstall. Hey Presto it worked now no issues.
    Good Luck. I am using Windows 7.
    That's my problem exactly, but I can't find the: ''Uninstall Safely Feature and ReInstall''. Where is that??
    Thank You

  • Cannot connect to iTunes Store and purchase failed.. As alrdy iTunes took from my credit card 5 US dollars as I was tried 5 times...

    Hello,
    Was trying to purchase from Supercell as I am playing clash of clans. It used to work perfect before but I updated ISO, didn't work anymore and all the time tells failed to purchase. And it says cannot connect to iTunes Store.
    The problem is the iTunes cut from my credit everything I apply to buy from that game and failed to buy what I want to get.
    I am using I pad 2.
    Waiting your feed back regarding this issue.
    I sent an email to support and am still wait for them reply.
    Thanks

    How long ago did you contact iTunes Support ? If it's been longer than 48 hours, and you've checked the spam folder on your email account as well as the inbox, then contact them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
    The $1 'charges' are likely to be temporary store holding charges, they should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702

  • When trying to install apps on my brand new iPod touch it says cannot connect to iTunes store and won't download the app. Help?

    When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!

    Try:
    Can't connect to the iTunes Store

  • TS1398 I still can't update my apps. Continues to say cannot connect to ITunes store. Everything else using Internet works fine. How can I fix this?

    I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.  

    Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
    Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

  • Cannot Connect to iTunes Store and iMessages Slow

    My friends cannot connect to the iTunes store via the iTunes app on iOS 7. They're using an iPhone 5, and their App Store is loading fine. Their iPhone's also experience random crashes (respring crashes not application crashes) and this occurs durring Facetime calls, sending or even typing iMessages, or just randomly. What could be going on with their phones and what could be done to fix it WITHOUT restoring. I will try reseting their network settings and see how it goes. In addition, MY iMessages are sending slow to everyone and I am starting to think this is a server problem with Apple. I checked their server status however it shows all their servers are currently online. Is this a server problem and what can I do to fix their crashes and not connecting to iTunes? Please let me know, and thanks.

    What is going on with the iTunes Store thats making it unusible? And the system wide crashes are im guessing due to low amount of RAM but i could be wrong. The issue your having with iMessage is actually a bug within iOS 7 as one Apple Support woman told me. Has your friend updated to iOS 7.0.2? that might fix the issue. is anything happens please tell me ASAP.

  • Itunes cannot connect to itunes store and shuts down in xp

    Using Windows XP Home Edition SP3 32 bit: ITunes cannect to ITunes store. Error code:APSDaemon.exe then shuts down. Bigger problem is Itunes is stuck in the 'Open ITunes store' window and thus cannot use ITunes at all. Any ideas?

    Hello there, Metalman10.
    The following Knowledge Base article provides some great information for the issue you seem to be describing:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If the issue persists, these additional articles provides more guidance for troubleshooting:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT1369 i cannot connect to itunes store and i have proper connection

    I have tried to log into itunes store but nothing is happening i have checked my internet connection and it seems ok i can login on my iphone but not on my laptop i have windows vista.

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Hello, I have a Dutch bought iMac but live in Sweden my ID will not allow me to shop in Itunes  and this confuses me, my iTunes is in Dutch, but my Swedish Itunes ID and Apple ID does not work in the Dutch store...only thing I wnat to do is to be able to

    Hello everybody,
    I bought my iMac in Holland in 2009 but I live in Sweden, I made an Apple id here and it works for the Apple Store, but it doesn't work with Itunes as I have my itunes in Dutch of course and am right away transferred to the Swedish iTunes and am told I can't buy music because I live in Sweden and am directed to itunes sweden on top of that I am not such a Swedish speaking or reading person and now I am stuck:(, I can't do anything with music and such, does anyone of you out there know how to solve this problem?
    It's a worldwide problem because as soon as a site knows your ipaddress it right away transfers you to the site in the country you live in, idiotic to my view, we have open borders, many people living in countries that they were not born in, many prefering to have their computers in their native language and then meet problems!
    Have a nice day/evening all:)
    greetings from
    Gonda

    Gonda...
    Not just a language issue...
    "Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching your billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations."
    From here >  The Complete Guide to Using the iTunes Store | iLounge Article

  • The ipad is displaying a message saying "cannot connect to itunes store" and everything else is in the background, help plzz????

    everything is in the backgroung i can't tap on anything, i even tried to put it on sleep mode or shut it down it doesn't work because it's in the background and i can't slide.plz help!!!

    Apparently there has been an issue with the App Store for the past few days, so you are not the only one that has reported this problem. I was having the same issue yesterday, but I can use the search feature fine today
    Try this for now. Sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to search again.
    Or try this....
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Cannot connect to itunes store. Says item requested not available in US store

    When I start iTunes, an error appears that says, "Your request could not be completed. The item you've requested is not currently available in the US store."  However, if I open iTunes from a link on a web page, it gets me to the store.  Any ideas what is wrong and how I can fix this?

    I am getting the same message.

  • When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store"

    When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store".

    Your Apple ID may be greyed out because of restrictions. Settings>General>Restrictions>Allowed Changes>Accounts. If you set that restriction, your ID will be greyed out. Nobody can make changes to the account without entering the passcode to change disable the restriction.
    Maybe something in here will help, even though this is not exactly what you are experiencing.
    Can't connect to the iTunes Store - Support - Apple
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

Maybe you are looking for

  • Airport express refuses to reset password--solution

    For awhile I've been bedeviled by an older Airport Express that could not be accessed via password in order to update firmware. Again and again we tried to reset the password, without success. In searching through the Apple forums I found several peo

  • How to change the ORACLE_HOME location in listener

    Hi, I have 2 instances under one oracle_home. I am planning to install new oracle home in another location and move one instance to that new oracle home. My doubt is, how to change the listner.ora such that one of the instances should point to new or

  • Je n'arrive pas à aller sur internet sans la wifi

    J'ai un forfait avec 250MO internet , chez moi je suis connecté à la wifi ! Mais hors de chez moi je n'arrive pas à utiliser les MO . Pouvez vous m'expliquer ? Merci .

  • 30GB won't work...no matter what :-(

    My 30GB black iPod hasn't worked in days, it won't respond. I thought the battery was fully drained so I left it plugged into the computer all night and I wake up to see it still doesn't work. The computer didn't even recognize it, no removable hardw

  • Button in Adobe Flash CS6 doesnt work well

    after exported my fla, i was trying to check how the button works through the SWF, and everytime click the button, the swf always quit, ive checked all the AS and also the button itself and nothing wrong with the AS or the button. whats wrong??? >< i