CanNOT get Remote application to work properly!!!

I give up! I have tried e/thing... turning off/ on router; turning off firewall, security software, have set in preferences to look for other remote, etc... nothing! Specifically, this is what happens: I download application and in itunes my phone is not recognized in the device list... so I can not enter the password/code. Another PC in my house running identical software as this PC has no problems at all using his application! Of course, both pcs are on the same network!
I am lost Any help? ThxS!!

Registry cleaners don't remove everything.  Many files are in hidden folders within the user accounts on the operating systems.  Have you tried the clean tool?
http://www.adobe.com/support/contact/cscleanertool.html
Also, something else to consider, try making another user account on the computer and see if that helps.  I've seen user profiles on computers become corrupt and can cause this issue as well.

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