Cannot import a set of comments in the PDF to a Word document

I'm desperately trying to import a set of comments in a PDF to a Word document and cannot do so in Acrobat9. Time is of the essence. I keep getting the following message:
When PDF was created, the content and it was not tagged.  exporting comments into a Word document will only work if the PDF is a tagged PDF.
To create a tagged PDF, you must select "change conversion settings" from the Adobe PDF menu, and check the box labeled "enable accessibility and reflow with tagged PDF."
I had no idea where to look to make this change--where is the Adobe PDF menu??? I tried doing research in the Adobe help information, and it directs me to go to: advanced > Accessibility > Add tags document. However when I click these menu items, the menu item "add tags to document" is gray and cannot be selected.
So now I've got a 1200-page draft filled with comments and I can't get them to the owner.  I'd appreciate anybody's help. I never had a problem importing comments in previous releases of Adobe Acrobat.

Just to add a bit more information:
We use a tool called the Arbortext Editor to write our source and use the transform tool to automatically create a PDF of the source.

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