Cannot insert Captivate Demo - filename contains illegal characters

RoboHelp HTML v8 on XPpro. Captivate v4.
I have created a simple Captivate v4 application demo and published to SWF.
In my RHhtmlv8 project, I create a new topic, and choose Insert > Adobe Captivate Demo.
The Insert dialog allows me to select my SWF file. It shows it in the Insert dialog and starts to play it.
No matter what my SWF filename is (e.g. abc.swf, video1.swf, etc.), when I click the OK button in the Insert dialog, I get the error:
'Unable to rename file, "abc.swf". The filename contains illegal characters.'
I have searched the forums here and find no solution.
How do you get support from this company? I went to the support link and it only showed Captivate as an option, even though I have a valid license for RH8 and have registered it. Yet - for 2 days now, I have not heard back from any support via that mechanism.
Jeff

Hi Jeff
When you attempt to insert the demo, by chance do you still have the project open in the Captivate editor? If so, you likely need to close it there before attempting to insert into RoboHelp. I've seen all manner of weirdness with this.
Another thing that seems to have happened recently that is worth looking at. When you Published your Captivate demo, did you Publish as AS2 or AS3? (For those that may wonder, AS refers to ActionScript. Similar to JavaScript and is the Flash programming language.)
I've begun to notice issues with inserting Captivate content where I have published as AS3.
Let us know... Rick
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I did some quick testing and here is what I have seen.
I went into a cygwin shell and successfully did this:
$ touch t\"est\'t.jpg
$ ls t\"*
t"est't.jpg
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-X

Cannot insert Captivate Demo - filename contains illegal characters

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