Cannot register Analytic Services with Shared Services

Hello,
I have installed the following products of System 9.3:
- License server and Shared services (everything went OK, I can connect to User Management Console using admin/password );
- Analytic Services;
Using Configuration Utlity I activated Analytic Services.
But when I try to Register Analytic Services with Shared Services I get the following error "Incorrect username and password".
I don't know why I get this error because I can connect to User Management Console with admin/password.
The log of the config utiliy shows the following:
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, dbg, Hyperion Home: C:\Hyperion
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loading product descriptor from file C:\Hyperion\common\config\product\biplus\9.3.0.2\biplus_1.xml...
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loaded product "biplus", version 9.3.0.2, build 350.
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loading product descriptor from file C:\Hyperion\common\config\product\essbase\9.3.0.0.0\essbase_1.xml...
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loaded product "Essbase", version 9.3.0.0.0, build 100.
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loading product descriptor from file C:\Hyperion\common\config\product\hub\9.3.0.0.0\hub_1.xml...
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, Loaded product "Hub", version 9.3.0.0.0, build 42.
(Sep 15, 2007 6:19:56 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, in loadClasses
(Sep 15, 2007 6:19:57 PM), Install.product.install, com.installshield.wizardx.conditions.PlatformWizardBeanCondition, dbg.platform, target platform: name="Windows XP" version="5.1" arch="x86"
(Sep 15, 2007 6:19:57 PM), Install.product.install, com.installshield.wizardx.conditions.PlatformWizardBeanCondition, dbg.platform, condition platform: name="Linux" version="." arch="."
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, queryEnter method is entered
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, Checking OS type/version/architecture against system requirements...
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.name:Windows XP
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.version:5.1
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.arch:x86
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, major os version #:5; minor os version #: 1
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.essbase.config.EssbaseAgentTaskProcessor, dbg, Initialized EssbaseAgentTaskProcessor
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.hub.MailServerTaskProcessor, dbg, Initialized MailServerTaskProcessor
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.essbase.config.EssbaseAgentTaskProcessor, dbg, Entered EssbaseAgentTaskProcessor.getDisplayName()
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.essbase.config.EssbaseAgentTaskProcessor, dbg, Display name returned : Register Analytic Services Server as Windows Service
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.hub.MailServerTaskProcessor, dbg, Entered MailServerTaskProcessor.getDisplayName()
(Sep 15, 2007 6:20:00 PM), Install.product.install, com.hyperion.hub.MailServerTaskProcessor, dbg, Display name returned : Configure Mail Server
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, ctask: RegisterEssbaseAsMultipleAgent
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, ctask: hubRegistration
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.PanelEventDispatcher, dbg, constructor
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task hsfCustomHubConfig not selected, skipping panel hsfCustomHubConfig
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task relationalStorageConfiguration not selected, skipping panel hpsu8XSelectionManager
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task applicationServerDeployment not selected, skipping panel avalancheAnalyzerDBSetupStub
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hmb not selected, skipping panel hmbServerHostPorts
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hmb not selected, skipping panel hmbWorkspaceInfo
(Sep 15, 2007 6:20:38 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, managerClassName: com.hyperion.essbase.config.EssbaseAgentUserPanelManager
(Sep 15, 2007 6:20:57 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, managerClassName: com.hyperion.essbase.config.EssbaseAgentPortPanelManager
(Sep 15, 2007 6:21:10 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, Getting CSS instance
(Sep 15, 2007 6:21:10 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, URL for CSS.xml = https://localhost:58080/interop/framework/getCSSConfigFile
(Sep 15, 2007 6:22:11 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, com.hyperion.css.common.configuration.CSSConfigurationException: Cannot configure the system. Please check the configuration. Error Code: 9
NestedException:
java.io.IOException: Property data cannot be loaded from the cache.
(Sep 15, 2007 6:22:11 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to initialize CSS API
(Sep 15, 2007 6:22:11 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to authenticate user = admin
(Sep 15, 2007 6:22:28 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, managerClassName: com.hyperion.essbase.config.EssbaseAgentPortPanelManager
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, managerClassName: com.hyperion.essbase.config.EssbaseAgentUserPanelManager
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, queryEnter method is entered
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, Checking OS type/version/architecture against system requirements...
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.name:Windows XP
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.version:5.1
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, os.arch:x86
(Sep 15, 2007 6:22:29 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, major os version #:5; minor os version #: 1
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductTaskSelectionPanel, dbg, ctask: hubRegistration
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.PanelEventDispatcher, dbg, constructor
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task hsfCustomHubConfig not selected, skipping panel hsfCustomHubConfig
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task relationalStorageConfiguration not selected, skipping panel hpsu8XSelectionManager
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task applicationServerDeployment not selected, skipping panel avalancheAnalyzerDBSetupStub
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hmb not selected, skipping panel hmbServerHostPorts
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hmb not selected, skipping panel hmbWorkspaceInfo
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task RegisterEssbaseAsMultipleAgent not selected, skipping panel essbase1
(Sep 15, 2007 6:22:40 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task RegisterEssbaseAsMultipleAgent not selected, skipping panel essbase2
(Sep 15, 2007 6:22:51 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, Getting CSS instance
(Sep 15, 2007 6:22:51 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, URL for CSS.xml = https://localhost:58080/interop/framework/getCSSConfigFile
(Sep 15, 2007 6:23:52 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, com.hyperion.css.common.configuration.CSSConfigurationException: Cannot configure the system. Please check the configuration. Error Code: 9
NestedException:
java.io.IOException: Property data cannot be loaded from the cache.
(Sep 15, 2007 6:23:52 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to initialize CSS API
(Sep 15, 2007 6:23:52 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to authenticate user = admin
I see this error: Failed to inizialize CSS API and Failed to authenticate user = admin
What does this mean?
Any help will be appreciated!
Thank you
Daniela

Hi Tom,
I created the user demo/demo with admin privileges in Shared Services. I can connect to User Management Console, but when trying to register Analytic Services with Shared Services I still get "Incorrect username or password".
I see in the configtool log the following lines:
(Sep 16, 2007 1:34:13 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, Getting CSS instance
(Sep 16, 2007 1:34:13 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, dbg, URL for CSS.xml = https://localhost:58080/interop/framework/getCSSConfigFile
(Sep 16, 2007 1:35:14 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, com.hyperion.css.common.configuration.CSSConfigurationException: Cannot configure the system. Please check the configuration. Error Code: 9
NestedException:
java.io.IOException: Property data cannot be loaded from the cache.
(Sep 16, 2007 1:35:14 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to initialize CSS API
(Sep 16, 2007 1:35:14 PM), Install.product.install, com.hyperion.cis.config.CmsRegistrationUtil, err, Failed to authenticate user = demo
It seems it can't inizialize this CSS API. Why? What do I have to do?
thanks
daniela

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